Remote Access & Support Reviews - Page 29

The best aspect of GoToAssist is that end-users can be sent an invitation link or support code, and receive prompts to install the software on demand. As the installation occurs, hints are given to the support technician about the prompts that the end-user sees to help guide their installation process. Review collected by and hosted on G2.com.

Although the product is called, "GoToAssist", the support URL is of the form: https://fastsupport.com/{9-digit Support Code}. Sometimes after a remote support session has been established, the support technician loses access to the end-user's mouse, and it requires a few clicks of a certain sequence to regain control. Review collected by and hosted on G2.com.

Each of our employees uses GoToMyPC and has found it to be very easy to use, extremely convenient and very dependable. We can't do without it. Review collected by and hosted on G2.com.

We have not found anything to dislike about using GoToMy PC. For some small businesses the price might be a concern. Review collected by and hosted on G2.com.

Easy to use and set up. Easy to get screen sharing started. Review collected by and hosted on G2.com.

Can be a bit on the slow side at times. Doesn't always cover all issues with devices. Review collected by and hosted on G2.com.

The ability to take control of clients computers and to transfer files. Review collected by and hosted on G2.com.

That the client has to download the product each time it is used. Review collected by and hosted on G2.com.

The management console is intuitive and makes managing remote hosts very simple. Remote support connections are restart-resilient. There is an available unattended agent we've incorporated into our builds to seamlessly integrate into our environment. Review collected by and hosted on G2.com.

There is a small bug when viewing unattended support computers where it constantly pops up every minute or so when you're connected to a remote host. Requires an extra click to close or maybe 5 during a typical session. It's a known bug, there's probably a fix but after using it for 5 years it still hasn't been patched. Review collected by and hosted on G2.com.

You are able to manage the UAC unlike with Microsoft Quick Assist. Review collected by and hosted on G2.com.

Pricing is a little high for what it does. Possible Security issues with the use of it if it is left in unattended mode. Review collected by and hosted on G2.com.

When I travel, I don't have to worry about losing access to valuable files during my trip. Review collected by and hosted on G2.com.

Sometimes my office computer doesn't respond so I can't connect. I wish there were a reliable way to accomplish this. Review collected by and hosted on G2.com.

Agent to connected node... love it! In addition, there is zero latency Review collected by and hosted on G2.com.

Once in a blue moon, the agent service will fail (Only on servers) Review collected by and hosted on G2.com.

Very straightforward to implement, communication is straight forward for both front and back end users. Review collected by and hosted on G2.com.

Ultimately this tool is useful for large working groups without an existing institutional ticketing service, but not as effective for small teams. Review collected by and hosted on G2.com.

It's easy to connect remotely, and tracking tickets is effortless Review collected by and hosted on G2.com.

I don't see any issues with it. I would expect to have more features down the line. Review collected by and hosted on G2.com.