Top Rated Remote Access & Support Alternatives
1,133 Remote Access & Support Reviews
Overall Review Sentiment for Remote Access & Support
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I like that it is simple to invite another tech to join a session. The process of connecting to a customer's account is very easy for them to understand even if they are not tech-savvy. No windows are lying over the connection to control the program, everything is out of the way above the screen. Review collected by and hosted on G2.com.
The only issue that I have difficulty with is when I am connected to a customer's machine and the process we are doing requires admin credentials be entered, Once the customer enters those, I no longer have control. I would like if there was an option for the customer to affirm they want me to be able to retain control of the mouse. Review collected by and hosted on G2.com.
It's one of the tools that make our teams' collaboration effortlessly seamless. It has the simplest interface as it is user-friendly, and didn't take much of an effort to learn its features and how to use it. Also, whenever we need to do file transfers, we are all safe in doing so as all of our files are secured and safely kept. Review collected by and hosted on G2.com.
I haven't experienced anything far worst than sometimes it's a bit laggy, and I know there are several reasons behind it that may have caused the app to slow down. Apart from that, I can't think of any! Review collected by and hosted on G2.com.
GTA allows quick status view and connections. It's also very fast at displaying the remote workstation. It also automatically resumes the session when rebooting the remote machine or if the connection is lost. Review collected by and hosted on G2.com.
What's not to like? This app allows me to do everything I need to provide high-quality remote assistance (interactive) and support (like doing updates on machines where the updates are not done automatically, by design or otherwise0. Review collected by and hosted on G2.com.
Easy setup of the agent and mutli-platform support with feature like Multi-session connection and ability to restart the end devices.Installation of the update and getting the remote wihtout thr need of the end user make it more efficient. Review collected by and hosted on G2.com.
The ability to use with Mac is tricky and free trail should be for 30 days. Review collected by and hosted on G2.com.
I have been using this platform for many years for my multiple dental offices. I have never had any issues or problems. I love how you can customize your plan to suit your needs. I also like how you can install it on different computers depending on your needs. Review collected by and hosted on G2.com.
I have never had any issues that I can think of. Review collected by and hosted on G2.com.
GoToMyPC is a reliable means for accessing any of my computers in three locations. The platform is stable, so I can leave GoToMyPC up and running for days. Review collected by and hosted on G2.com.
Files created on one computer don't update the others. The mass transfer tab works fairly well, but gets hung up at times. Review collected by and hosted on G2.com.
What I like best about Central is the ease of use and deployment both remotely and in person. We only have about 125 devices with a healthy mix between laptops and desktops. Central is an excellent tool that makes it so I can manage all of the PCs remotely. Review collected by and hosted on G2.com.
The only thing that I dislike about Central is that it doesn't have anything for Android tablets/iPads. We have Android tablets deployed at our locations in use as time clocks. We have to use a competitor's product to manage them remotely. It would be AWESOME to have this all under one roof. Review collected by and hosted on G2.com.
The best aspect of GoToAssist is that end-users can be sent an invitation link or support code, and receive prompts to install the software on demand. As the installation occurs, hints are given to the support technician about the prompts that the end-user sees to help guide their installation process. Review collected by and hosted on G2.com.
Although the product is called, "GoToAssist", the support URL is of the form: https://fastsupport.com/{9-digit Support Code}. Sometimes after a remote support session has been established, the support technician loses access to the end-user's mouse, and it requires a few clicks of a certain sequence to regain control. Review collected by and hosted on G2.com.
