Remote Access & Support Reviews - Page 26

GoTo Resolve is a great step forward in remote IT access. It allows for seeming less background integration across multiple platforms including IOS and Android. It is not intrusive and runs effortlessly in the background. Review collected by and hosted on G2.com.

In my opinion there is a high learning curve with this solution. I am also concerned about privacy and having a system or person's credentials hacked. I was concerned when using this solution on a home wifi and not a VPN Review collected by and hosted on G2.com.

GoToMyPC allows us to work remotely with very little trouble. I appreciate how fast & convenient it is. The only tool I use for GoToMyPC is a laptop. I'm not sure how it compares to its competitors. Review collected by and hosted on G2.com.

The only downside I can think of when using GoToMyPC is that when there is an interruption of an Internet signal, sometimes you have to log in again, but that can happen on almost any platform. Review collected by and hosted on G2.com.

Ability to connect to another person's computer Review collected by and hosted on G2.com.

The connectivity was unsteady when used. Review collected by and hosted on G2.com.

GoToAssist has been our main tool for remote support for the last few years. It works great, the unattended installer is a fantastic way to connect with your employees' machines without much hassle. The ability to easily escalate to administrative priviliges is also a huge boon. Review collected by and hosted on G2.com.

I would love if the GoToAssist team could add the ability to freeze the user's mouse and keyboard. It is a bit annoying when you are trying to do a remote session and it freezes the support agent rather than the user when they start typing or moving the mouse. Review collected by and hosted on G2.com.

Easy to navigate software that allows for opening multiple sessions, remote control and file transfer quickly and securely. Quality support is attentive to user requests at all times, Ability to take notes during the session, track time spent and log my session and download it for archiving and training purposes, and is Very easy to set up and install. Review collected by and hosted on G2.com.

It requires a fast connection to the network to work properly, connection problems also cause delays in uploading and transferring files, so you need a fast and stable connection. Using the mobile application requires additional costs for the client. Review collected by and hosted on G2.com.

This software enables the user to identify, engage and resolve the problem with the help of multiple features. In addition to this, the software provides the best IT game-changing support and secure browsing. Thus, this tool offers the best freemium plans for users and this is quite fascinating. Review collected by and hosted on G2.com.

There are no particular drawbacks of this software but this software shows some bugs and malware issues. In addition to this, there are multiple errors it shows while resolving the IT issues and doesn't provide customer support. Review collected by and hosted on G2.com.

A web interface that is both simple and flexible. The client uses few assets and is simple for end-users to download. This solution is properly handled and concentrates on working as desired. The potential to quickly ascend to administrator privileges is also quite beneficial. Putting the user on as many systems as we like and just getting paid for the professionals who use the solution is fantastic. This gives us a lot of leeway in assisting anybody we have to. Review collected by and hosted on G2.com.

I want some other services I use to be integrated with GoToAssist, however that is not exactly the error of this application. I'd like to have the public IP addresses of every user listed, although this isn't a big deal. I get a problem when I'm linked to a client's PC and the procedure, we're performing needs admin login details to be input. I lose control after the client provides them. I'd like it if the consumer could confirm that they need me to keep command of the mouse. Review collected by and hosted on G2.com.

The tool has all the features for remote desktop connection, It is a robust one and it can work on multiple RDP connections without any flaw

Amazing tool Review collected by and hosted on G2.com.

I have no dislikes, but the tool needs to get advanced features like connect wise and Datto in future Review collected by and hosted on G2.com.

It is compact and convenient for use. With the internet portal, additional users may easily attend meetings or assist with calls. I can perform on my workplace PC from everywhere, and I can also change the angle of the view. I appreciate the data transfer features. If one needs to print offsite, he has the option to do so as well. It enables us to debug desktops for customers from any location. It contributes to users' high availability. It is simple to get and implement. Joining is simple thanks to the flexible features. Review collected by and hosted on G2.com.

I dislike downloading new applications. I prefer ideal alternatives. So, if you're comfortable with the conference program that allows you to share your display for a demonstration, you may anticipate it too. It's highly pricey - the total cost of maintenance is considerable. When I assessed the price to other alternatives, it was significantly higher. It is still less expensive than traveling all over the state. When a customer's PC goes down, we must reboot it personally, and also the file transferring or copying capability is disabled. I occasionally have difficulties signing in since I possess both administrator & user accounts; otherwise, I like the product. Review collected by and hosted on G2.com.

It is an easy to use product that allows me to do my job easily and efficently. Review collected by and hosted on G2.com.

There isn't much to not like about it except that it is slow at times. Review collected by and hosted on G2.com.