Top Rated Remote Access & Support Alternatives
1,133 Remote Access & Support Reviews
Overall Review Sentiment for Remote Access & Support
Log in to view review sentiment.
Remote, help is incredibly simple to operate and reasonably priced. I have access to the PC that I require. I was permitted to access any of my three systems. I have the option of printing to my workplace PC or some other printer. The option to print from customers' PCs to my printer is among my favorite and most utilized features. I wouldn't have been able to perform as efficiently and productively without such simple remote access. Review collected by and hosted on G2.com.
The only issue I can figure out is the persistent LastPass pop-up that appeared for a time. The second complaint is the cost increase a few years back. I'd enjoy it more if its cost was reduced. Review collected by and hosted on G2.com.
What I like best is that once the agent is installed, you have the ability to render remote support to any of the clients with one click of the mouse. Review collected by and hosted on G2.com.
That there is not a Wake-On-LAN function built in. Review collected by and hosted on G2.com.
The ability to start remote sessions without having to request the user download any application. Just with a link an a 6 digit code, helping on user acceptance.
Also has great automation tools for IT for software installation, patching, updates, etc. Review collected by and hosted on G2.com.
The free version is really limited, it's more like a trial. There are features that are paid add ons like mobile support, and some are quite expensive. Review collected by and hosted on G2.com.
The tool is so user friendly with features that are very important fro a remote working engineer like me , I work daily with software for atleeast 4 hrs a day. Review collected by and hosted on G2.com.
I currently see no such dislikes but I can suggest that chat window size should be reduced . Review collected by and hosted on G2.com.
GoToAssist (now GoTo Resolve) has been a reliable, intuitive program that has saved countless hours of travel and allowed me to resolve customer issues promptly and efficiently! Excellent customer service team, too! Review collected by and hosted on G2.com.
The only challenges with GoTo Resolve would be connecting with post-Catalina Macs (requires two sessions and permissions changes in the Security and Privacy sections) and Chromebooks. There has been one (quickly resolved) outage in the last ten years. Virtually no complaints here! Review collected by and hosted on G2.com.
We are a small company and we use this platform for IT support within our medical offices so that we don't have to travel to solve issues. Review collected by and hosted on G2.com.
This product is top notch and I do not currently have any issues with it. Review collected by and hosted on G2.com.
Remote Control for troubleshooting IT support staff along with remote deployment options.
Easy User Management with intuitive UI arrangements for control permissions and computer grouping.
Health Monitoring for lab computer devices with add-on security via antivirus protection provided by Bitdefender. Review collected by and hosted on G2.com.
Should have integration with other industry leader antivirus and malware protection vendors.
Reporting could be enhanced. Review collected by and hosted on G2.com.
It is an ideal platform sd a tool for remote access to the desktop because it helps to connect quickly, it can admit access from anywhere and it adapts very well for its use, it is a system that is based on offering you support well-developed technology which is easy to use and is very intuitive, it also contains an extremely well-structured interface which contains a good design, has very fast connectivity due to its browser that is very well structured and apart from that it is very friendly to use for any requirement you need. Review collected by and hosted on G2.com.
An area that should be better trained is the option of using the system with the mobile application since when it is sed it is very slow, it tends to fall and makes users feel unpleasant, which is why it is annoying and it an id, not the same to use it as on a computer or desktop, apart from its cost is a bit high for which they should make it more accessible and add more benefits so that more users can use it. Review collected by and hosted on G2.com.
