Top Rated Remote Access & Support Alternatives
1,133 Remote Access & Support Reviews
Overall Review Sentiment for Remote Access & Support
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I like that i can utilize this service virtually as the whole platform is cloud-based so that I can quickly get responses from my IT support team. I also love the organization of it. Review collected by and hosted on G2.com.
I wouldn't say I like that this system isn't used by many people yet. In comparison to some products that are out on the market, I've never really heard an abundance of people talk about Go To Assyst Review collected by and hosted on G2.com.
Extremely easy to get connected to a remote PC and secure. Once connected I have full control of everything needed on that PC, I can even reboot the PC. If they have multiple screens I can slide from screen to screen with ease. If I need to communicate with the end-user I can use the chat option. I also like that I can pull someone else into the remote session, share the screen, so they can assist or see what is taking place. Review collected by and hosted on G2.com.
I'm not sure if this is an issue with GoTo or our own IT security, but our IT dept. does not allow end-users to install software and if working on a remote PC where something triggers what appears to be an "install", the security application pops up saying you do not have rights to install software and if you wish to continue you need a code - contact xyz dept. At this point, I lose control of the remote mouse in the GoToAssist session and have to either ask the end-user to kill that security screen or I have to restart the GTA session and hopefully, the end-user is still there to assist with reconnecting. Review collected by and hosted on G2.com.
The nicest part about GoToAssist would be that end customers may be emailed an invite URL or an assistance code, and they will be prompted to download the application on request. An application that is simple to use and enables the rapid and reliable initiation of numerous meetings, remote management, and file sharing. Great support is always sensitive to user needs, allows me to write notes while in the session, measure time invested, log my meeting, and export it for archival and training reasons, and is quite simple to start and deploy. Review collected by and hosted on G2.com.
It demands strong internet connectivity to function correctly; connectivity issues can create lags in posting and sharing data, so we must have a quick and consistent connection. The customer must pay extra fees to use the phone app. Usually, after establishing a remote help connection, the support specialist loses track of the end mouse and user, and it takes a few presses in a specific pattern to regain control. Review collected by and hosted on G2.com.
The software lets users quickly download, install, or access the application via a browser window. In addition, it self-uninstalls, so it doesn't leave behind junk/garbage applications on the customer's machines after use unless they opt to go the product installed for reuse later.
The application intuitively allows any connected user to screen share and grant keyboard/mouse controls along with clipboard access to share files and content easily between devices (based on configuration settings). In addition, the higher subscription options can white-wash the share links. Hence, they appear to come from the company instead of an unknown product from the user's perspective, allowing for increased comfort. Review collected by and hosted on G2.com.
There is no downside to using GoToResolve. If you have customers call that you need to remotely connect with to provide technical support to without physically being at their machine, then this is the best product for you to use. Review collected by and hosted on G2.com.
It helps me keep my 3 locations organized and secure, i appreciate the one space and privacy for my staff when needed as opposed to using thier own phone numbers Review collected by and hosted on G2.com.
I only wish I had found grasshopper as an option sooner. So I had started my business with this option from the beginning Review collected by and hosted on G2.com.
I have used GoToMyPC off and on for the past 14 years. I liked it so much that when I needed to once again have the ability to remote into my office computer I chose to go back to GoToMyPC. What I like about it is the user-friendliness. It just is so easy to use! Also, I am comfortable with the price I pay. Review collected by and hosted on G2.com.
I don't have any negatives that I could report. It is a great product! Review collected by and hosted on G2.com.
With the LogMeIn Central product, I am able to centrally, no pun intended, monitor when machines are on, remote control the machines easily and quickly to provide excellent care of the users my organization supports, run intuitive reports to provide information I find valueable and many other tools that would make this far too long. Review collected by and hosted on G2.com.
If there was a downside - I would say that the on-demand support is not as intuitive for the end-user as some of the other GoTo products are as some of the installers require elevated access which I would not provide to a standard employee or user. Review collected by and hosted on G2.com.
GoTo Resolve (formerly GoToAssist) has been a very reliable method for remote support for our clients. Review collected by and hosted on G2.com.
It would be helpful if file transfers were a little more seamless but they work well even if they are a bit awkward. Review collected by and hosted on G2.com.
