Remote Access & Support Reviews - Page 23

It is the most robust remote software/service high I have ever seen. there are many features that I like. The first one is invited technician. The second one is unattended. third one is helping Android and iOS mobile devices. and the best is rescue lens where I can see what the client is seeing so I can better support them. Review collected by and hosted on G2.com.

initially it was the cost but they have made it in my favor. Review collected by and hosted on G2.com.

If you have an IT issue, you can connect to a tech support agent instantly to troubleshoot your issue, often done remotely.

You might have to permit the agent to control your device Review collected by and hosted on G2.com.

I do not dislike anything about this application

so far so good Review collected by and hosted on G2.com.

Simple and responsive web UI.

The client is light in resources and easy to be installed by end-users.

Is not an all-in-one solution and that is great. This product is then maintained correctly and focused on performing as expected. Review collected by and hosted on G2.com.

I wish the other tools I use would have integration with GoToAssist but that is not necessarily this product's fault. I would like to see the public IP of each client in the listing but that is not a deal-breaker at all. Review collected by and hosted on G2.com.

The cost-effective solution from Central. Suffice most of the security issues from the customer end but still, it is not compliant with many security policies. Good for SMEs Review collected by and hosted on G2.com.

EDR is not on-par with competing products. XDR is not available. The solution is not compliant with CERT-in policies. There is a huge gap in Threat intelligence regarding features showcased by other enterprise solutions. Review collected by and hosted on G2.com.

It's a great with amazing ease of access, multiple device support. Be it android, a Mac or a windows device. Works seamlessly. Review collected by and hosted on G2.com.

There is nothing to dislike. But at times it crashes, very rare though. Review collected by and hosted on G2.com.

The product gets you exactly what you need Review collected by and hosted on G2.com.

The product is a bit overpriced for what it accomplishes Review collected by and hosted on G2.com.

I can connect easily to any of my devices when I need to from my laptop. I can organize all my devices under folders in which I can name. Review collected by and hosted on G2.com.

Nothing to state at this time. I have been using this product for four years without any complaints. Review collected by and hosted on G2.com.

Easy to access and was easy to help others who weren't tech-savvy when using this application. Review collected by and hosted on G2.com.

When the company reviewed the users and or vendors that we worked with decided to try to stay with the most current Bomgar, Team Viewer of MS's application that is always available. Review collected by and hosted on G2.com.

GoTo Resolve has now become accessible and, top of all, it is a free app. Using cognitive invoicing, we can update our support desk. Offer mobile help from every location and on any platform. Virtual IT control saves time and money. GoTo Resolve gives us all the solutions and features we need to operate our IT activities in one location while keeping their costs to a minimum. Review collected by and hosted on G2.com.

It is occasionally difficult to link to a live representative, which is inconvenient. I loathe having to lead the customer through the installation process every time. This tends to delay and stay on the slower side of remote assistance and support. It's also difficult to communicate with remote customers. Review collected by and hosted on G2.com.

It allowed me to work remotely with little difference than at my work station. Review collected by and hosted on G2.com.

Sometimes connectivity would be a problem and would be locked out. Review collected by and hosted on G2.com.