Remote Access & Support Reviews - Page 22

Good service with basic functionality. Nothing too advanced but it gets the job done. Review collected by and hosted on G2.com.

The features were limited com[ared to other services we have tried in the past Review collected by and hosted on G2.com.

Easy to set up and use.

We can work with files and other data. It is working very smoothly.

We can Connect As Attended or Unattended.

Available for both Mobile and Systems. Review collected by and hosted on G2.com.

Just using it for some months before it started working super fine till now. Pricing is a little bit higher compared to other software of its type. Review collected by and hosted on G2.com.

I use it almost daily to connect with clients or friends, family, etc. Easy to walk people through the connection process, and easy to set up anyone for "automatic" connection, if they wish. When I've had a problem connecting to someone, I've always been able to get a tech on the phone to help. Review collected by and hosted on G2.com.

Doesn't work with older Macs as well? I've never been able to get a couple older Macs connected. Review collected by and hosted on G2.com.

GoToResolve is an easy-to-use tool for remote support. The program allows quick connection times and a valuable tool to allow screen sharing and remote control. Review collected by and hosted on G2.com.

There are more steps involved in getting connected than there needs to be, but they steps are easy. The multiple steps do make GoToResolve more secure, but some could be encapsulated better and still maintain security. Review collected by and hosted on G2.com.

I like that there is a alternative to the built in remote support. Radmin that sets off the virus scanners and, is separate from the regular meeting software you normally use. Review collected by and hosted on G2.com.

I don't like installing more software. I like optimal solutions. So if you are happy with the meeting software sharing your screen for a presentation you can expect the same. Review collected by and hosted on G2.com.

GoToAssist performs reliably every time I need to connect with a customer's computer. It's fairly easy to get them connected, and there never seems to be any downtime. Plus if I'm traveling and I need information or a document that's only on my home computer, it's easy to connect from anywhere and get what I need. Review collected by and hosted on G2.com.

The only downside I can think of is the name "fastsupport." Somehow about half the people I tell the URL to seem to think I'm saying "staff support," and they end up on staff-recruitment sites until I spell it for them. Review collected by and hosted on G2.com.

I had a good experience with the package, used several tools, but I used to use the one that would connect to another computer and offer remote access. It was good most of the times. Review collected by and hosted on G2.com.

It was somewhat expensive and found a better solution for it, less expensive and faster. Review collected by and hosted on G2.com.

I enjoy the fact that I can go to this website to help me navigate any new remote software. Any question or challenge I might have, Go To Resolve will help me or teach me how to use this. Review collected by and hosted on G2.com.

The main downside is not having all availability of new software in my field. Review collected by and hosted on G2.com.

Ability to use the core function without having to go through rigorous training since the tool is very easy to grasp. The downtime was very low, making it reliable. Review collected by and hosted on G2.com.

During peak times, I faced a bit of slowness and required the tool to be restarted. Not a big deal breaker, considering the support team is highly responsive to issues. Review collected by and hosted on G2.com.

Simple and easy to use once you connect once or twice with other computers. Review collected by and hosted on G2.com.

A bit outdated and slow. iOS app is clunky and very hard to see others users screen. Review collected by and hosted on G2.com.