Top Rated Remote Access & Support Alternatives
1,133 Remote Access & Support Reviews
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Well, it can run automated commands on multiple devices simultaneously. It runs on all operating systems like windows, android & MacOS as well. This really gives edge on all competitors Review collected by and hosted on G2.com.
I really like it; it meets my expectations, so I don't think so there is any major flaw in this software Review collected by and hosted on G2.com.
Ease of sign up. Very easy to use. Allows to provide remote help, manage updates status, provides quite comprehensive reporting, good integrations with Microsoft Teams, Slack etc Review collected by and hosted on G2.com.
So far too early to say. I do not see many apparent disadvantages. Review collected by and hosted on G2.com.
GoToMyPC is a remote desktop software that you may use to take control of your Windows or Mac Desktops, Laptops or servers.
Its a really good choice for IT professionals to centrally manage multiple desktops from one place. Review collected by and hosted on G2.com.
The UI is too simple. Its good to have that way to save on a machine's resources but it looks like I'm in 90's era. The GUI needs to be improvised.
Another thing is price that you must compare with Anydesk & Teamviewer. Review collected by and hosted on G2.com.
The support was excellent for our small team, especially during the lockdown, We are a small team and we spend most of our workdays in meetings and issues always happen, It was great to reach out to someone whenever we couldn't fix the issue on our own. Review collected by and hosted on G2.com.
Sometimes i would have issues when it came to using my ipad but then again i do have an older ipad so maybe its just my device. Maybe the only thing would be to make sure older devices are compatible with GOToAssist. Review collected by and hosted on G2.com.
During pandemics, GoTo My PC saved our business. We start working remotely and decided to continue to keep it up. Fast, easy and convenient. Security is very important and GoToMyPC provides it so far. Review collected by and hosted on G2.com.
Once we had a problem with the connection and the customer service representative could not do anything. I spent a lot of time on the phone, and the waiting time was long. I had to give up and come back to the office the next day. But when I call the next day, I guess I was lucky and the representative solved my problem within minutes. Review collected by and hosted on G2.com.
You are able to log onto your computer from anywhere in the world with an internet connection. Review collected by and hosted on G2.com.
It's a little tricky to figure out at first but once you get the hang of it, it is super easy. Review collected by and hosted on G2.com.
I really like the seamlessness it creates for managing support tickets, as an QA professional, anything that makes that part of my job eaiser and more automated, I consider it a win. Review collected by and hosted on G2.com.
Due to it's fresh and new feel it is quite difficult to try and get other clients to jump on board, change is difficult but so can be managing tickets, which woudl you prefer. Review collected by and hosted on G2.com.
It is very easy and available on all major platforms. It has a simple user interface, making it easy to understand and use. Like, users can manage their accessibility. It is one of the best software that supports the best remote access services. Review collected by and hosted on G2.com.
Sometimes you may encounter some errors while transferring long files. I also wish I could maintain full control over my screen. Review collected by and hosted on G2.com.
Simple to use to connect customers and virtually offer tech support and troubleshoot their issues from anywhere. Easy to use for any level tech savvy customer or user. Review collected by and hosted on G2.com.
The one issue is not having an override or access to the admin account based changes that a customer may need in order to solve their problem, but let's face it this is kinda hard to accomplish. Review collected by and hosted on G2.com.
