Top Rated Remote Access & Support Alternatives
1,133 Remote Access & Support Reviews
Overall Review Sentiment for Remote Access & Support
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Reliable remote access and easy to talk the end user through getting a connection.
End of session feedback survey is good for checking our agent satisfaction.
Session recording is great for checking back over what our agents did. Review collected by and hosted on G2.com.
Very occasionally it won't connect to some PCs
We have recently tried Go To Resolved, so now we like the mobile camera share functionality, not in Go To Assist Review collected by and hosted on G2.com.
Goto Assist (Resolve) is an easy enough product for the remove assist admin and the user being helped. This product has the safety of the end-user knowing what assistance the tech is providing. Compared to other products, the product works well in low bandwidth and high latency environments. Review collected by and hosted on G2.com.
The licensing could be better. Over all the product is fine with limited dislikes. Review collected by and hosted on G2.com.
User friendly, reliable & fast
Find most helpful: can view entire screen
Easy log in for different employees Review collected by and hosted on G2.com.
Occasional connectivity issues or stalling
Not sure what can be done to improve Review collected by and hosted on G2.com.
The fact that it now can run as a normal user and does not need to be "installed". Review collected by and hosted on G2.com.
It seems to take a lot of resources to use and is has a lot of lag from the viewing side. Review collected by and hosted on G2.com.
What I like more about GoTo is that is it very easy to use. Basically it allows you to send a link to the customer and that's all. There is no need to log or download different tools to make it work.
Due to the fact that it is effortless to use it with our external clients but lately, we are using it also whintin the company for a faster solution of everyday issues. Review collected by and hosted on G2.com.
We have been in touch with customer service a couple of times and even if the issue was solved, I would have liked faster response time. Review collected by and hosted on G2.com.
I have used GoToAssist since it's initial release. It was and is far superior to original support tools like VNC from many aspects.
It has saved me invaluable time, money, and miles. It has allowed me to service clients and support them from anywhere - just like I was at their desk. Clients appreciate that they don't to wait for a site visit and that their needs are immediately evaluated and addressed. It saves both of us time, money and resources... time for me as a support provider and down time for the client who no longer has to wait for someone to visit their premises. Plus- less travel so it's even climate conscious. Review collected by and hosted on G2.com.
I don't have any real downside to using the GoToAssist product. Could they add a future module that allows me to beam myself to a client site when the rare occasion arises where a physical visit is necessary? 😂 Review collected by and hosted on G2.com.
The platform makes it easy for IT Support staff to assist remote workers with fixing local problems of connectivity, access, and/or general support. The process is much cleaner than other programs we've used. Review collected by and hosted on G2.com.
I don't know much about how good the support side is when the program doesn't function as intended since I am usually more on the receiving end of the IT support. I have heard things from colleagues that the support could be better. Review collected by and hosted on G2.com.
I like the ease of use of the program. It is a simple login to enable remote access with my IT person. They no longer have to come to the office to check on an issue Review collected by and hosted on G2.com.
There is nothing to dislike at this point. The program is so simple. Its one step to allow access remotely, whether IT support, working with one of my employees or working with one of my companies. Review collected by and hosted on G2.com.
The ease of use and the ability to connect with clients to assist with their needs. Users can easily connect using a variety of technology, from desktops, and laptops, to android phones. Review collected by and hosted on G2.com.
Users will occasionally run into lag time, and clients who have not educated themselves about the product may run into problems using the software. It is a bit pricey compared to similar products. Review collected by and hosted on G2.com.
