Top Rated Remote Access & Support Alternatives
1,133 Remote Access & Support Reviews
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The company I freelance for uses Go To Resolve; however, it was known by a different name sometime back. The software is quite easy to navigate. I like that I can use it on my smartphone and access files sent by my employers. As well, they can assess my desktop if there is an issue. Review collected by and hosted on G2.com.
As an end user, I have had no issues with the Go To Resolve software that I can blame on them. Review collected by and hosted on G2.com.
Speedy and simple to interface from a distance with clients, it gives strong reporting capabilities like session details, technician performance information, and end users. Successful and effective solution to resolve our client's issues by means of secure remote access. Review collected by and hosted on G2.com.
UI/UX can be improved more, also support team is not proactive rest of the functionality and security of toll is incredible. Review collected by and hosted on G2.com.
I've used GoTo products for many years. Their software and product names have evolved, but what has remained consistent is that it is reliable, and if I ever need support, I can usually get ahold of a tech in a few minutes. Review collected by and hosted on G2.com.
Sometimes it's been confusing which product I'm using since the names have changed so much. Review collected by and hosted on G2.com.
The options provided by this tool for both on-demand and real-time remote access to endpoints are solid. Having remote access to all our machines with the ability to elevate credentials for installs is great. The on-demand feature gives us an easy way to support BYO devices and third-party endpoints as well. Review collected by and hosted on G2.com.
The web-based administrative portal can at times be cumbersome and unreliable. The pricing plans have changed over the years and haven't always been consistent with the rest of the industry. Review collected by and hosted on G2.com.
I liked that it was easy to access and easy to use. Very user friendly. I liked that the support was easily accessible and they were very helpful. Even for me not being the most technical savy individual, I had little to no issues. Review collected by and hosted on G2.com.
I wish I could have easily accessed documents like chat sessions, connection time and other data. A live chat support would be very helpful. A library of video instructions may be helpful for those who struggle and need tutorials. Review collected by and hosted on G2.com.
GoToMyPc makes transferring large files from one computer to another a breeze. It also makes accessing my computer a breeze when on the road. I can do everything that I would normally do when sitting at my computer but via the internet and I can also print locally to where I am at that moment. Review collected by and hosted on G2.com.
Occasionally the transfer function locks up or doesn't complete and I have to restart. At one time there seemed to be a button to click to stop this issue, but I don't see that button anymore and this still happens Review collected by and hosted on G2.com.
Easy to use and very quick. Very often, getting a client or colleague to do something on their computer they are not familiar with is an arduous task. With this, my job is greatly simplified. The seamless integration with slack and MS Teams, too, is a godsend. I can quickly resolve tickets right from slack as when they appear. Review collected by and hosted on G2.com.
It is a little on the pricier side compared to other offerings like TeamViewer, but for the integrations it provides, it is good. It is also a little lacking on the features front, and new features take a while to come on the platform. Review collected by and hosted on G2.com.
Goto Resolve is the next level of IT management software, one of the best software for remote access and control from IT team to employees to resolve their tickets, this software is little bit more advanced than other software, and the best in this is camera sharing and connect to devices and yes remote access, it can be connected to any different platform with any device, resolve any types of ticket raised, it gives the full experience of working on the system from front Review collected by and hosted on G2.com.
Nothing much to dislike, but when it comes to the mobile data internet connection, the tool lags due to slow internet and when transferring huge data or files and ya of course video calling quality is reduced Review collected by and hosted on G2.com.
I can access any of our computers from anywhere from my phone or computer. Great quality, not much lag. Price is reasonable for the amount we use it and what we need for our business. Review collected by and hosted on G2.com.
None, that aren't due to safety reasons. Setting it up on a computer is a little difficult if the person on the other end is not very tech savy but once it is set up it is easy to use. Review collected by and hosted on G2.com.
