Top Rated Remote Access & Support Alternatives
1,133 Remote Access & Support Reviews
Overall Review Sentiment for Remote Access & Support
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It's UI and information that is displayed within its options, resources and other computer information are ready available on my end instead of manually checking it on the computer itself. Review collected by and hosted on G2.com.
Instability, sometimes the connections went off and it's not reconnecting in some occasions, however there are cases as well that the tool is not just working probably due to a bug on the update. Review collected by and hosted on G2.com.
Easy to use and connect to our customers pc to resolve issues. Super easy to deploy and user friendly. Review collected by and hosted on G2.com.
Nothing to dislike except it bit pricey. Review collected by and hosted on G2.com.
One of the Best Things About This App is we can Easily connect with anyone within Seconds.
Best for Provide Real time Support Anywhere easily.
Easy to set up and userfriendly.
We can transfer any type of Data quickly. Review collected by and hosted on G2.com.
As compared to other tools with the same functionality available in the market, only one thing is Pricing. Other than that, everything is fine with this app. Review collected by and hosted on G2.com.
It made working from home seamless even before many of us were forced to work from home for different reasons. I had access to everything in the manner to which I am accustomed. I easily use both screens at home. I highly recommend it to anyone looking for an easy solution for accessing work files at home. Review collected by and hosted on G2.com.
The only minor issue is that sometimes there can be a bit of a lag when using while typing. Printing is a challenge but not insurmountable. It takes a little extra investigation to figure out how it works. I do not consider either of these deal breakers. Even though our company is able to do all things in the cloud now, I still prefer using GoToMyPC. Review collected by and hosted on G2.com.
Using it for the last couple of months on a daily basis to provide technical and nontechnical support to different teams on the basis of their requirement. It is very simple to use; just send the link to anyone by Mail to whom you want to connect or you want to access their system, and after that, you can easily access their system and resolve their problem; it also has more functionality also, it is available with community or free plans also but with limited functionality. Review collected by and hosted on G2.com.
I am using it for last couples of months date noting found big issue with that some small things but that are not creating problem . Review collected by and hosted on G2.com.
It provides ticketing as well as remote support solution in one place.
With GoToResolve it is easy to manage tickets and resolve issues quickly. No need to use other remote support softwares because we can take remote access directly from GoToAssist panel against that particular ticket.
Which saves lot of time and helps to track tickets easily. Review collected by and hosted on G2.com.
We are using it since last 3-4 years and never faced any single issue till date so i have no any point to dislike GoToResolve.
But it will be better if they provide detailed documentation for some of it's features. Review collected by and hosted on G2.com.
The most valuable feature is that it is so easy and helpful to access and complete tasks anytime. It is a single place to control all your systems, tools and features. Whenever it needs access for remote use, the user needs to provide some credentials. There is also credentials providing quality available for reducing the risky use of the software. Review collected by and hosted on G2.com.
There are some tools in Central for which you need to pay an extra amount for using those tools. The devices are automation, reporting, and many more, which can't be used without paying extra. Review collected by and hosted on G2.com.
When quarantine hit, we sent folks home with laptops or desktops or whatever we had. We set some people up to remote into their workstations from home, and we bought printers from the local store. If you were there, you remember we all did what we could to make it work. We expanded our LogMeIn footprint so our users could work from anywhere and our IT support could help them from anywhere. Review collected by and hosted on G2.com.
I've been with LogMeIn for many years, and the price has definitely gone way up. Thankfully the features have increased and improved as well. Review collected by and hosted on G2.com.
Set up is simple and remote access is very streamlined. Review collected by and hosted on G2.com.
The file transfer features between remote machines has some cumbersome hoops to jump through. Review collected by and hosted on G2.com.
