Top Rated Remote Access & Support Alternatives
1,133 Remote Access & Support Reviews
Overall Review Sentiment for Remote Access & Support
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Love the ease of which we can connect remotely to our clients and help resolve their issues. Review collected by and hosted on G2.com.
The ability to voice chat with a client in one connection instead of multiple. Review collected by and hosted on G2.com.
It is easy to set up and use, which is why this product has been around for a very long time. I love having the ability to connect to our servers/computers from anywhere. Review collected by and hosted on G2.com.
The customization and User interface could be improved upon. Otherwise, just needs some minor tweaks to be as good as it can be. Review collected by and hosted on G2.com.
Recently we switched to Rescue software for handling our co-worker's desktops/laptops remotely to fix things if something went wrong. And we were surprised by the application's user-friendliness, and everyone from our team could use the software without much training. Review collected by and hosted on G2.com.
One disgusting thing with Rescue software is the timelines they set for each significantly shorter session, and our team struggles to figure out things under a much shorter duration. Review collected by and hosted on G2.com.
GoTo Resolve is a good option for businesses of all sizes that need to provide remote support to their users. It is easy to use, affordable, and offers many features. Review collected by and hosted on G2.com.
The lack of a free trial and limited customer support may be drawbacks for some businesses. Review collected by and hosted on G2.com.
Go to resolve is easy to access simple GUI interface. Connect to businesses to solve their problem from one platform.
It is just like Front end PC use. You can copy and move files by controlling the remote desktop.
It is a handy tool after covid. I am using this tool daily basis to monitor and solve problems. Review collected by and hosted on G2.com.
I have been using from last one year till now only one problem faced that lag during poor connectivity.
File transafer also slow. Review collected by and hosted on G2.com.
The user interface is pretty simple and intuitive. It allows me to do what I need to do without too much difficulty. Review collected by and hosted on G2.com.
It sometimes is difficult to control the local machine while logged into GoToMyPC and another machine. It's do-able, but takes some know-how. Review collected by and hosted on G2.com.
The GUI for rendering support is very clean, funtcional, & organized, making it very easy to use. I work for the IT department at a small-ish business & we have used several different remote support platforms and GoToAssist is by far the easiest & best looking. Review collected by and hosted on G2.com.
I dislike the way that GoToAssist handles the connecting to remote clients that have multiple monitors. Sometimes when I open up a new window on the remote client, it opens on one of the other monitors besides the one that I am viewing and it takes me a minute to remember to look at those alternate monitors. Review collected by and hosted on G2.com.
GoTo Resolve had made it very easy to connect and access the PC remotely and literally do anything that you would do if you were in front of the PC. Reboot, move files, run commands or diagnose the system. Review collected by and hosted on G2.com.
We didn't feel any big downside with the GoTo tool. Sometimes the video might lag due to poor connection or file transfers felt slow but that definitely gets overshadowed by GoTo's other features and ease and reliability to use. Review collected by and hosted on G2.com.
The best part of GoToAssist/Resolve is that you can add workstations/users to a list of unattended devices to streamline connection time. It is super useful for those employees who tend to have consistent issues or need help. Review collected by and hosted on G2.com.
The only part that I have found to be problematic is when a user does not have their taskbar locked or have Auto-Hide on the taskbar when in desktop mode on a Windows PC, I have not been successful in getting the taskbar to appear when hovering over the bottom of the user's screen - they usually have to do it for me. Review collected by and hosted on G2.com.
Two things:
(1) Once installed, GoToMyPC always works.
(2) Their support is excellent. You talk to a real person who has the knowledge and the tools available to them to resolve the issue. Review collected by and hosted on G2.com.
Internally, GoToMyPC is a complicated product that must handle many different versions of many operating systems. It is inevitable that there will be issues, particularly with older versions of operating systems. Review collected by and hosted on G2.com.
