Remote Access & Support Reviews - Page 13

GoTo Resolve (GoToAssist) enables us to easily remotely connect to other work computers in order to address a user's needs. Since we now outsource our IT department, I primarily would use Goto Resolve to remotely help staff with trainings. Review collected by and hosted on G2.com.

Every so often, there is a glitch here and there, but overall it's been a very good product. I don't have many complaints about it. No real area where huge improvements are needed. Review collected by and hosted on G2.com.

GoTo Resolve is the best remote access tool. We support our employees and clients remotely through support sessions with GoTo Resolve. The user interface is simple, quick, and easy to learn for new users. GoTo Resolve offers excellent features like chatting with clients, transferring files, multi-session handling, session recording for training purposes, etc.

We used GoTo Resolve for our employees who work from home as well. We support our employees with software installation, system configuration, Windows updates, driver installation, etc. The other feature I like the most is restarting the user's computer. This tool lets you stay connected when the computer boots up again. Review collected by and hosted on G2.com.

GoTo Resolve is a bit pricey compared to other solutions. It is a subscription-based application. It also requires a fast internet connection to function quickly. Review collected by and hosted on G2.com.

It enables me to log into my work desktop with ease. It has been a gamer changer for me. The customer service is very reliable and helpful. Review collected by and hosted on G2.com.

There is nothing that I dislike about GoToMyPC and I have been a long time customer. Review collected by and hosted on G2.com.

we can take remote of end user system from any part of the world Review collected by and hosted on G2.com.

nothing as of now, it is a great tool for Remote Support like me Review collected by and hosted on G2.com.

One of the best things about this app is that it is beneficial and straightforward to use for technical support for all types of organization .

We can connect with any user straightforwardly in both manners Attended and unattended ways, which is one of the other best things about this app.

We can Record sessions if we want for future purposes.

We can create all types of tickets, and according to Property, we can assign them to a particular person, and we can track it easily all the progress. Review collected by and hosted on G2.com.

It is a friendly app with excellent functionality not found anything wrong till now. Review collected by and hosted on G2.com.

After Covid Remote Support type, Software usage is most important for every kind of Company; I have been working remotely for Approximately the last two years I have used Many Software GoTo Resolve is one of them I have been using for the last couple of months for clients to provide them Support whenever they required . It is also one of the most secure apps in its category, also simple and easy to use, Review collected by and hosted on G2.com.

If you have a good internet connection, then I think there is no problem you will find while using this app.no problem found till. Now it is a good application for it Supporting. Review collected by and hosted on G2.com.

We liked the tool because it was straightforward to use and implement across the board. The user has minial issues logging in. It allows users to remote in from anywhere in the globe pretty much Review collected by and hosted on G2.com.

Network or internet connection could be a real issue if you do not have a good internet connection, then it will disrupt the session and a lot of the opened files might be hung or locked. Review collected by and hosted on G2.com.

Very easy to connect to customers and troubleshoot problems with their software. I like the ease of just giving them a simple site like fastsupport.com to go to and them only having to enter the support code Review collected by and hosted on G2.com.

The only negative I have ever encountered is that when I have customers using admin creds to protect specific processes from running on their machines, they are not prompted by GTA to install as a service. I cannot control the computer when the admin creds are in use, until that process has closed. I wish it was easier to be able to install as a service for users who do not have an account, but techs are connecting to their workstations. Review collected by and hosted on G2.com.

I love that I can easily access my computer from any part of the world. It is easy, fast and the connection is perfect. The screen is exactly like if I was in my own computer at home. Review collected by and hosted on G2.com.

I would like to see chat support instead of having to call the number they provide. Review collected by and hosted on G2.com.

Love the ease of which we can connect remotely to our clients and help resolve their issues. Review collected by and hosted on G2.com.

The ability to voice chat with a client in one connection instead of multiple. Review collected by and hosted on G2.com.