Remote Access & Support
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Remote Access & Support
By GoTo
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4.4 out of 5 stars
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Remote Access & Support Reviews - Page 12

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Remote Access & Support Suite Overview

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What is Remote Access & Support?

GoTo's Remote Solutions Group helps businesses address simple to complex technical problems, easily and securely. From fast remote access to streamlined endpoint management to powerful technical remote support across desktop and mobile devices, organizations have relied on GoTo’s remote management, access and support solutions for nearly twenty years.

Included with this Suite
Product Avatar Image
LogMeIn Resolve

439 reviews

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GoToMyPC

204 reviews

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LogMeIn Central

212 reviews

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LogMeIn Rescue

192 reviews

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LogMeIn Pro

85 reviews

Remote Access & Support Details
Discussions
Remote Access & Support Community
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Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

CM
Overview Provided by:
Carolynn Mallozzi
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Remote Access & Support Media

1,132 Remote Access & Support Reviews

4.4 out of 5
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Overall Review Sentiment for Remote Access & SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Rahul K.
RK
Senior Travel Consultant
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: Organic
What do you like best about LogMeIn Resolve?

Go to resolve is awesome company. I really enjoyed there services Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I like evrything. Everything is perfect. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It is good for screen sharing . always Review collected by and hosted on G2.com.

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Sarah B.
SB
Quickbooks Live Expert Bookkeeper
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

I have been using gotomypc.com since the late 2000's and that enabled me to provide support to my assistant from home rather than in the office. It is better than newer solutions because it has been around longer. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

The lag between moving the mouse on my screen and on the remote pc. The processing speed needs to be increased to provide better performance and remove the lag. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

The ability to work from home before remote work was popular. I enjoyed being able to access my work desktop from anywhere. It made me look very tech savvy also. Review collected by and hosted on G2.com.

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MW
President
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GoToMyPC?

I can log into my work server and it is like I am at work. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

It is a little pricey but the advantages of having it outweigh the cost. Review collected by and hosted on G2.com.

Recommendations to others considering GoToMyPC:

It is a no brainer. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Access to inventory and customer information when I need it. Review collected by and hosted on G2.com.

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GK
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Rescue?

It was easy to setup. The tools in Admin Center allowed for the creation of easily deployed install packages. The setting allowed us to safely have external technicians remotely connect to help troubleshoot issues with their products. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

The price was steeply increased from the software we previously used for remote support. I do not like the monthly/annual licensing structure. I was lucky in the at accounting did not force us to purchase based on price comparisons. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

My team supports manufacturing operations globally. We develop custom hardware and software for use in factories and need to remote connect to the machines deployed on the factory floors to provide support for the technicians onsite. Review collected by and hosted on G2.com.

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Mithun S.
MS
Level 2 Technical Analyst
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Rescue?

Rescue lens app which help you to access user mobile camera and guide the user Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Nothing as of now great tool I must recommend Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

We can resolve problems sitting from different countries Review collected by and hosted on G2.com.

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Ahana B.
AB
Azure Admin and Business Analyst
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Rescue?

It's easy access to users computer with admin accessibility Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Sometimes the the we browser is not accessible easily. But the desktop app is best to use Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

It's almost good. Review collected by and hosted on G2.com.

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Tanish J.
TJ
Sales Operations Analyst
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

The best part about GoToMyPC is that it is really intuitive to use and that they have incredible support staff. Another really great thing about this app is the drag-and-drop functionality of my local files to the remote computer Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

The one thing that I can easily point out is that it has more latency than other similar applications available on the market. It is a little more expensive than the competition as well Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Allows me to remotely connect to my PC and even other PCs in my organisation if I have to work on something remotely. Review collected by and hosted on G2.com.

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Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I liked the software, I used this product around for 1 month. But my IT lead decided to do with ZOHO Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I liked the software, Understanding Ticketing system was little bit complecated for a first time user Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Initially we wre using Helpdesk Software then we tried GOTO Assist for a month. The software is litte complecated for a first time user. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Central
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Central?

The remote aspect of Log Me In was fantastic when it first started. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

The added RMM features were not useful to my company. The patching process and such were all very tedious and unreliable for us in comparison to NinjaRMM. We felt like we were being nickle and dimed for everything needed. The final straw was the security breach. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

Remote access into unattended endpoints was our usage and it did that well. The rest of the features always felt lackluster. Review collected by and hosted on G2.com.

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Response from Andrew Park of LogMeIn Central
Editedit

Hello! I have read your review, and it appears that there may be some confusion between our Central product and someone else's by the same name. The capabilities / features you are referring to are not familiar to us. I'm sorry you are having a less than desirable experience with the Central product (or company) you are using. We will work with G2 to get clarification on where this feedback should be directed.

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phil s.
PS
Sr. Director of Ops
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Rescue?

How easy it is to start a session and explain to external users how to get our support tech into their machines to assist them when their needs. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

I dont have any dislikes with Rescue. We have successfully used this product for multiple years. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

Remote employee use to access on premise information and date and remote support assistance. Review collected by and hosted on G2.com.

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