Top Rated Remote Access & Support Alternatives
1,132 Remote Access & Support Reviews
Overall Review Sentiment for Remote Access & Support
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GoToMyPC provides convenient remote access, allowing users to connect to their computers from any location with an Internet connection, which offers them flexibility and comfort. The GoToMyPC interface is easy to use and features an intuitive design, making it easy for users to establish remote connections and quickly access their files and applications.
To ensure security during remote connections, GoToMyPC uses end-to-end encryption and implements advanced security measures to protect data. Additionally, the screen sharing feature of GoToMyPC facilitates collaboration and teamwork, which is useful in presentations, meetings, and remote technical support. Review collected by and hosted on G2.com.
The downside is that it requires an Internet connection to use GoToMyPC, it is not compatible with local mode. It is essential to have a stable and high-speed Internet connection, as any instability can lead to decreased performance and a poor experience in controlling the equipment. Additionally, GoToMyPC has an associated cost, which can vary depending on the number of users and be considerable, which can be expensive for some companies. Review collected by and hosted on G2.com.
Easy Setup and control of users and desktops Review collected by and hosted on G2.com.
The pricing model could be better. Also Tier levels for number of users should have more flexibility and not such large jumps. Why not go up in counts of 25 or 50 PC's. Review collected by and hosted on G2.com.
It's great to be able to actually be working with my own "Desktop" from anywhere - and to be able to access my files and projects as needed.
But - now - with light weight laptops and cloud storage - It is not as vital to me as it once once. More often I utilize Google Drive or Microsoft One Drive or ICloud and work on a portable device. Review collected by and hosted on G2.com.
Downside - In spite of efforts for secure access, I always found myself concerned about security, and there was always a lag in the way the interface responded.
I know that has to some extent, to do with internet speed, etc, but it really got in the way of effective use. Review collected by and hosted on G2.com.
It's quick and reliable. I've never had trouble with it after using it for several years. Review collected by and hosted on G2.com.
The promotional popups (advertising the mobile app, etc.) when logging off are annoying, I really think those should be done away with. Review collected by and hosted on G2.com.
I'm thrilled with the convenience and effectiveness of GoTo Resolve. With just one URL to remember, our users can easily provide a unique code so that our support staff can quickly and accurately diagnose the problem. Its simplicity has made it an ideal platform for streamlining our HelpDesk workflows - giving us greater visibility into the causes of issues and how to resolve them correctly the first time. As a result, we have been able to deliver world-class desktop support across all of our IT functions. Review collected by and hosted on G2.com.
I have not been impressed with the reliability of GoTo Resolve since the Logmein acquisition. Even though we try to confirm successful logins, there is no guarantee that things will work correctly every time you log in. In addition, it seems impossible to explain why two identical machines often have different performance and only one is functional at any given time, regardless of version or number of updates applied. Review collected by and hosted on G2.com.
I'm able to use GoTo Assist (Resolve) from a variety of platforms such as PC, Mac, iPhone, iPad, Android. I always have some device nearby to connect with clients and help them. Review collected by and hosted on G2.com.
The end-user client is sometimes confused by the launch of the remote assistance application. Sometimes it says "Launch" and other times it asks to open "Launcher". Not a big deal, but not consistent when explaining what a client needs to do over the phone. Also, the upgrade to service sometimes causes issues and it would be nice if it would time out and go back to the screen sharing as before the request was made. Review collected by and hosted on G2.com.
I find that this software is very intuitive both for support reps and users. We use it mainly to support our end users and find that in terms of functionality, it checks everything we need. One of their latest features the "calling card" was a really great idea as it allowed users to request support. Those who aren't interested in that feature can just not disable it.
In addition to that, there are collaboration tools between support reps to help each other when working with a user. I've used this plenty of times when I was scratching my head on an issue and had to have a second pair of eyes look at it. Sometimes it was a quick fix and thankfully LogMeIn Rescue makes it even easier. Review collected by and hosted on G2.com.
I don't really have too many issues with LogMeIn Rescue. The quality and features are there and are functional. As I mentioned in the best about Rescue, it satisfies all our requirements. Review collected by and hosted on G2.com.
