Top Rated Remote Access & Support Alternatives
1,132 Remote Access & Support Reviews
Overall Review Sentiment for Remote Access & Support
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GoToAssist is an easy platform to use, there are no "frills", it does what it needs to do and does it well. Review collected by and hosted on G2.com.
The lack of additional features may detract some, but if you need remote-in software, this is the tool for it. Review collected by and hosted on G2.com.
This is a simple and easy-to-use software with an intuitive interface and GUI. I love that it can provide remote support and provide remote support, mobile support and camera support. I like how easy it is to use, nothing gets lost and tasks don't get buried when tickets come in. Communication is easy with team members and with clients. I am pretty happy with this software, as well as other Go To software, such as go to meeting, go to webinar, go to training and even LastPass. Review collected by and hosted on G2.com.
There isn't much to dislike, it does what it is supposed to do and delivers as all Go To products do, however, the price point may be too high for small businesses. For example it costs $70-240 CAD at the time of this writing. This is a simple interface with easy management ticketing system and follow up systems so nothing gets lost in the shuffle of a busy business, they improve the customer experience and overall value to the client. You can install this on your phone, regardless of whether it is an android or iPhone as well as your desktop, on a Microsoft or mac computer. It also has reporting functionality as well which is great to review your metrics. Review collected by and hosted on G2.com.
Unattend remote connection to me is by far the most useful feature to me. I configure it on my "problem children" that way I do not require them to be at the desktop when I work on their devices. Review collected by and hosted on G2.com.
The only think that I have had issues with. and this is very rare these days is when their graphics were not clear on my side, but since the pandemic and everyone seems to be on a faster (fiber)connection these days, I do not have that problem anymore. Review collected by and hosted on G2.com.
On logmein we can easily share files, use the script that's already available to save time. I personally like logmein it's easy for user's to access as well. Review collected by and hosted on G2.com.
Nothing much I can say because I like using logmein Review collected by and hosted on G2.com.
I work with graphics. It is critical to have high quality visuals. Sitting in front of GTMYPC remotely is just like sitting at my desk. Review collected by and hosted on G2.com.
As operating systems evolve, GTMYPC does not allow legacy compatibility. There are necessary programs we have operating on computers running older operating systems. For various reasons, it is difficult or very cost prohibitive to change the programs, as well as unecessary since they are functioning perfectly well. For these we have had to repla ce GTMYPC since the operating systems are no longer compatible. Review collected by and hosted on G2.com.
The user friendly interface. I love it. There is barely to no interruption with the product and I love the features it has such as not disturbing users while working on the system Review collected by and hosted on G2.com.
Some times users cannot install the software on the computer. It takes some time. Review collected by and hosted on G2.com.
You can work on any computer anywhere and transfer files between computers as well as print wherever you are. It is the definition of a mobile office and a must have for a small office! Review collected by and hosted on G2.com.
I've been using this software for years and, truthfully, I can't think of any downsides. Review collected by and hosted on G2.com.
