Branded caller ID to increase call connections, Task-driven task for call/SMS follow-up and dispositions. Can trigger journeys and campaigns based on any event type in Salesforce. Last but not least, their incredible support!!! Review collected by and hosted on G2.com.

We have tried numerous other voice-over IP solutions that all are the same; Regal set itself apart by providing productivity and reliability. They deliver on what they say and more. Review collected by and hosted on G2.com.

The journeys have been the most helpful regal feature for my team's success. The journeys have allowed my team to prioritize the next best call for them to schedule a new patient. Review collected by and hosted on G2.com.

The downsides to regal are the integration with salesforce is not perfect. We have to commit to API calls back and forth between the two systems, and there is no pop out of regal in salesforce. Also when we have to leads with the same phone number, regal cannot recognize that Review collected by and hosted on G2.com.

Regal has seriously increased our ability to get prospects on the phone. My agency has been plagued by spam for years. We've tried other products and nothing gave us these results Review collected by and hosted on G2.com.

I cant say that there is anything specific that I dislike- I would like an easier way to see how many branded calls we are being billed for in real time, but its an easy calculation to figure out. Review collected by and hosted on G2.com.

- Fantastic customer support team

- Rich data to be able to access & derive insights from

- Branded caller ID has improved pickup rates Review collected by and hosted on G2.com.

- Phone number as the primary key does not tie to our data model and has created friction that we needed to constantly work around

- Lack of contact attribute management (ability to delete them from all contacts in App)

- No ability to 'comment' or leave notes in Journeys to explain what is going on Review collected by and hosted on G2.com.

Regal has allowed me to cut my staff in half. My team's speed to lead has gone from 4 minutes to under 1 minute and our answer rates have increased from >6% to over 37% with their branded caller ID. The journey workflows create an automation sequence that helps my team be able to work on the hottest leads at the right time while keeping colder leads engaged. Their implementation team is awesome! I've had the direct pleasure of working closely with Stefanie and Enrico. They are great at what they do and always find a solution for me. Review collected by and hosted on G2.com.

I am really looking forward to the email component that is coming soon. That is going to help make my team even more efficient. Review collected by and hosted on G2.com.

Branded Caller ID is a game changer. Outbound answer rates are close to 90%! No need to hound my agents about follow-up; journeys established in Regal create multiple touchpoints that lead to increased conversions. Review collected by and hosted on G2.com.

Agents dislike that there is no way to work their leads in the pipeline. For example, "show me all of my no sales from this past week, and create a working list." Review collected by and hosted on G2.com.

Not only do they have an easy-to-use platform, but I've also been able to utilize features to double my team's production. The team is fantastic and always available to assist with anything we need. Review collected by and hosted on G2.com.

At this time, there is nothing I dislike about Regal. Review collected by and hosted on G2.com.

Regal makes it easy to ensure all of our phone outreach is branded and free from any spam flags. The reporting dashboards are easy to use and very helpful for making decisions. Review collected by and hosted on G2.com.

It would be nice to have data from Verizon to use as well Review collected by and hosted on G2.com.

I appreciate Regal's willingness to improve their product. They're genuinely looking for feedback and have already implemented material changes. Review collected by and hosted on G2.com.

No script support or form capture forces us to use outside tools. Review collected by and hosted on G2.com.

I love the customer service. Regal Voice acts more like a partner than a vendor. They are proactive in their strategy reccomendations. Review collected by and hosted on G2.com.

The platform can be a bit buggy at times (although this has definitely improved!). Excited to have email functionality coming soon. Review collected by and hosted on G2.com.