The Regal system has significantly improved our team's outreach and productivity. We've seen enhanced call volume, contact rates, and appointment volume through optimized student journeys. Regal provided exceptional support, going above ramp-up expectations and budgets to address the complexities of our multi-client environment. We appreciate their dedication to ensuring our processes operate at optimal levels. We've also begun leveraging Regal to analyze campaign data for ongoing performance optimization. We are currently testing the AI agent and QAT scorecard, with plans for full implementation. Review collected by and hosted on G2.com.

Our Regal implementation was complicated by the complexity of our existing systems and data within Salesforce, leading to a longer and more resource-intensive process than projected. Despite these initial challenges, the Regal team's ability to learn and adapt resulted in product enhancements over the 14-month period. Some of the initial features were delayed but are now mostly operational. Review collected by and hosted on G2.com.

We have much appreciated our time working with the Regal team. They're incredibly responsive and easy to work with, and our team has felt like we speak the same language in terms of aligning costs with performance gains to prove out a strong ROI. Review collected by and hosted on G2.com.

We have no concerns thus far working with the Regal team, though it's only been a few months. Over time I think the only potential concern we would see would be around pricing. Review collected by and hosted on G2.com.

Our organization utilizes Regal's spam remediation and branded caller ID. These features have been a game changer for our org. Prior to utilizing these features, our institution was playing whack-a-mole to quickly work with phone carriers as soon as a DID was marked as Spam. Review collected by and hosted on G2.com.

No complaints about Regal, they are easy to work with! Review collected by and hosted on G2.com.

The product has delivered meaningful impact on our business and our efficiency metrics. More than that though, we really value our relationship with the Regal team. They are partners in the truest sense, learning our business and helping recommend/deploy feature sets that help us meet our goals. Their bias for action and collaboration is refreshing. Review collected by and hosted on G2.com.

Managing all of the journeys can be challenging, depending on the complexity of the journey and the number of journeys deployed. It's not impossible but it can be cumbersome. Review collected by and hosted on G2.com.

User of Regal for multiple years in a DTC setting. It has taken our agency team's efficiency to the next level. Prospects are qualified quicker and moved into successful conversions.

Tools for managers and understanding their team's workflows are easy to adopt and powerful. The customer support is top notch from the CEO all the way down. Review collected by and hosted on G2.com.

Not much. Maybe more tools for additional language support Review collected by and hosted on G2.com.

The additional technology that Regal offers besides the dialer functionality Review collected by and hosted on G2.com.

The platform is very developer specific and hard to navigate for agents. Review collected by and hosted on G2.com.

The best thing so far regarding Regal's CRM is that you can speak with a member of their support team in seconds! They are always so helpful and axious to assist. The features that the platform has is easily implented as well as easy to use. Integration is usually seemless and well assisted. The compay I work for frequently uses the platform with no issues. Review collected by and hosted on G2.com.

I would like a feature that allows you to send out mass texts without creating a campaign or journey. Review collected by and hosted on G2.com.

It has branded calling built in which was one reason we tried to work with them in the fist place Review collected by and hosted on G2.com.

Their customer service has been slow and unresponsive, their pricing reflects a premium product which it is not: it has continued to misplace our leads experience outages, and generally be unreliable for the last 6 months. They promise features that resemble what a true CRM can provide but then end up releasing them in a buggy, half-based way which causes lost revenue.

Lastly their leadership has proven to be untrustworth in pricing negotiations threatening to turn off service on the spot in order to get a contract signed at their desired terms. Review collected by and hosted on G2.com.

Regal manages my teams whole operations, from SMS, Calls, follow ups, API, Zapier etc, Regal is the full package, we recently bata tested their progressive dialer which can be game changing for my organization! Review collected by and hosted on G2.com.

Not much of a dislike but their is an opportunit on the Progressive dialer, tends to have breaks inbetween calls and for long periods, once this is fixed i believ they should be good Review collected by and hosted on G2.com.

Great service that allows our numbers to be branded so we can have a higher answer rate. Review collected by and hosted on G2.com.

Their reporting seems off and it's hard to track if it's accurate. Review collected by and hosted on G2.com.