Referral Rock Pros and Cons

We recently started usin ReferralRock's referral program, and the experience has been great so far.

The setup process was straightforward, and the platform easily integrated into our existing workflow without any hassle. Even though we’re still early in the program, I can already see how user-friendly and intuitive the software is.

What really made the experience amazing, was the team's support and availability to answer any question, especially Alfonso Campos. He's been responsive and helpful, guiding us through every step of the process and making sure we’re getting the most out of the program.

While we haven’t seen the full results yet, I’m confident that this referral program will be a valuable tool for growing our business. If you’re looking for a reliable referral software with great customer support, I’d highly recommend giving ReferralRock a try! Review collected by and hosted on G2.com.

While the platform is user-friendly, there was a bit of a learning curve at the beginning. Some of the features took a little time to fully understand or find where to customize, but the team was quick to help and clarify any confusion.

Since we are still early in the process, we haven't seen significant results yet. It may take some time to fully realize the potential of the program. Review collected by and hosted on G2.com.

The customer service provided was excellent. Available for any questions and always willing to help. Review collected by and hosted on G2.com.

It doesn't allow customization. We had to resolve several technical aspects on our end. Review collected by and hosted on G2.com.

So far the best thing has been the step by step assistance to set everything up. You have an acct manager assigned to help you with one on one assistance available at the click of a button. Review collected by and hosted on G2.com.

Nothing to dislike so far. Well see how it all plays out. Review collected by and hosted on G2.com.

They keep improving their product as time goes by, they are willing to explore new features relevant to the customer needs, and they are going hand in hand until your goals are achieved. Review collected by and hosted on G2.com.

The interface looks a bit old but it's working great Review collected by and hosted on G2.com.

We love how customizible it is. Also the Customer Support has been beyond amazing. Review collected by and hosted on G2.com.

We can not integrate it with our sales software. Review collected by and hosted on G2.com.

We have utilised Referral Rock as our referral partner. The onboarding experience has been made so much easier with the dedicated help of Alfonso Campos, our Onboarding Specialist. He has been instrumental in helping us set up and execute our programmes. Nothing was too much effort for him and his knowledge is second to none. Review collected by and hosted on G2.com.

Seems to be many areas you need to know about which can be quite confusing at first, but once you know your way around it all makes sense. Review collected by and hosted on G2.com.

Experience the unparalleled assistance that Alfonso at Referral Rock offers, guiding you through every step of setting up your referral program. Alfonso helps with thorough testing of each component, ensuring a seamless operation. The Referral Rock team is always ready to respond to your queries, delivering top-tier support instantly. Don't miss out on this opportunity to make your referral program a resounding success. Review collected by and hosted on G2.com.

Some components of the process are confusing. However, with time I'm sure those will become less so. Review collected by and hosted on G2.com.

Merkethur has been accessible and extremely helpful throughout the process. Review collected by and hosted on G2.com.

The setup was a little overwhelming initially but once I emersed myself in the applicaton, it became easy. Review collected by and hosted on G2.com.

The Concierge Service was incredible, and guaranteed the sucess of our campaign. Review collected by and hosted on G2.com.

The UX/UI is clucky, thankfully the customer service helps you navigate. Review collected by and hosted on G2.com.

I was looking for a referral share program that integrated with our CRM effortlessly and Referral Rock did just that. With the help of their team in the setup phase, no real problem come to mind. Review collected by and hosted on G2.com.

Full disclosure, I've only been using the program for 3 months now, so my dislikes are more on my end, not theirs. Reporting is easy enough, but I wish there were a few more KPIs I could look into, but with privacy changes I understand why they arent available. Review collected by and hosted on G2.com.