# Redo Returns & Exchanges Reviews **Vendor:** Redo **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 16 ## About Redo Returns & Exchanges Redo was created to enhance the post-purchase operations of ecommerce businesses. We provide everything you should be doing (returns, exchanges, order protection, order tracking, customer support), and connect all of them into a single platform. Our returns solution is free for merchants while still allowing merchants to provide a premiere post-purchase experience for their customers. We build out product hand-in-hand with our merchants to make sure our product remains built for merchants, by merchants, and addresses the main pain points they're working hard to resolve every day. ## Redo Returns & Exchanges Pros & Cons **What users like:** - Users appreciate the **ease of use** of Redo Returns & Exchanges, enhancing efficiency and customer satisfaction. (8 reviews) - Users praise the **helpful customer support** from Redo Returns & Exchanges, highlighting their friendly and efficient assistance. (7 reviews) - Users value **simplified returns management** with Redo, enhancing both customer satisfaction and business efficiency. (7 reviews) - Users value the **streamlined returns process** of Redo, significantly enhancing customer satisfaction and support efficiency. (6 reviews) - Users appreciate the **user-friendly platform** of Redo Returns & Exchanges, making returns simple and efficient for all. (5 reviews) - Issue Resolution (4 reviews) - Easy Setup (3 reviews) - Time Saving (3 reviews) - Customer Satisfaction (2 reviews) - Easy Integrations (2 reviews) **What users dislike:** - Users find the **cost to be high** for Redo Returns & Exchanges, impacting conversion and overall budgeting. (2 reviews) - Users face challenges with **return issues** , requiring manual handling and potentially increasing costs for consumers. (2 reviews) - Users find the **confusing interface** of Redo Returns & Exchanges makes the return process overwhelming and frustrating. (1 reviews) - Users face **difficult learning processes** due to frequent platform updates, but find it manageable overall. (1 reviews) - Users find the **difficult setup** requires ongoing support, complicating initial configuration and updates. (1 reviews) - Missing Features (1 reviews) - Not User-Friendly (1 reviews) - Payment Issues (1 reviews) - Poor Support (1 reviews) - Setup Difficulties (1 reviews) ## Redo Returns & Exchanges Reviews ### 1. Effortless Returns Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Redo Returns & Exchanges?** I find Redo Returns & Exchanges super good for my ecommerce business as they provide a much-needed 3rd party returns warehouse. I like their great support, especially Mason, and the great software they offer. It's easy to make and manage returns, and the portal is great for customers to initiate returns themselves. What's really helpful for me as a business owner is that it lets me focus on other tasks. The initial setup was super easy too. **What do you dislike about Redo Returns & Exchanges?** Nothing in particular really. It's a really solid platform **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** Redo Returns & Exchanges provides a third-party returns warehouse for my ecommerce business, easing management of returns. Its great support and easy customer portal let me focus on other tasks. ### 2. Effortless Returns Management with Cost-Effective Solutions + Great Outbound **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Redo Returns & Exchanges?** I use Redo Returns & Exchanges for my outbound shipping, returns, claims, and email tracking. I love that it helps organize returns, boosts customer sentiment, and provides an enterprise solution without high costs, making my business feel larger and more capable. The pricing strategy is great; it's usage-based and relies on customer opt-in for payments on a lot of things, which means it's not all on me and my business. I find the order management system incredibly efficient for handling orders, making the initial setup was super easy. It integrates with platforms like Shopify and others, which is very useful. It works for me in ways that make it feel like I have more employees than I really do. Its a 'force multiplier' as we used to say in the service. **What do you dislike about Redo Returns & Exchanges?** Honestly nothing comes to mind - all been great so far. **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** Redo Returns & Exchanges organizes returns, boosts customer sentiment, provides an affordable enterprise solution, and enhances my business's capabilities. I also use it for outbound shipping and email tracking. ### 3. Streamlined Returns with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Macoma B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Redo Returns & Exchanges?** I like how user-friendly Redo Returns & Exchanges is and appreciate how incredible their customer service is. The efficiency it provides is extremely valuable for streamlining our shipping and returns process. It's also highly customizable and offers a variety of options to improve our business all in one product. The setup was so easy, especially because the customer support team came on site multiple times. Overall, Redo has improved our business all around and makes everything so much simpler. **What do you dislike about Redo Returns & Exchanges?** Nothing! **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** I find that Redo Returns & Exchanges streamlines our shipping and returns process, which makes our business simpler and more efficient. ### 4. Redo- The Customer Service Life Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | Customer Service & Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Redo Returns & Exchanges?** Redo is an exceptional program that has saved me SOOOO much time and allowed me to focus on taking care of the customers in a efficient and user-friendly way. Redo has really streamlined our customer experience and saved me hundreds of hours a year that I was spending emailing back and forth with customers to process their exchanges and finding items they wanted as replacements and so forth and hunting down packages for exchanges to process to send out the new items. As our business was growing it was starting to become unmanageable by myself, but we didn't have the resources to bring on anyone else to help me. I can't emphasize how wonderful this program is for both myself and our customers. My work/life balance has increased, and our positive customer experience has increased exponentially. On top of how wonderful the program is, their staff is top notch. From our account manager, Quintin, to the support staff, Greg & Blake, they are exceptional and have been a pleasure to work with. Unlike so many software programs, Greg and Blake respond immediately and always have a solution or work around right away. I have yet to have a situation that wasn't resolved within hours and handled efficiently from start to finish. The whole Redo is a pleasure to work with and they helped me every day for however long it took till I understood the program and how to resolve any user error (me) situations. They also happily put up with my dumb jokes and witty personality. I have recommended Redo to several small businesses belonging to friends, and they also have nothing but positive things to say about their experiences. **What do you dislike about Redo Returns & Exchanges?** Is there anything to dislike about Redo? I don't have anything. There are a few features that could be added to make it better, and some of those things are already in the works. I personally would love the option for after hour automated responses. For example we are open 9am-5pm PST, and I will get customers on the east coast (EST) that will start emailing at 6am PST and send multiple emails in the 3hrs until we open and are frustrated that I am not responding, but they don't realize we aren't open yet because we are PST. So having the ability for an automated email response letting the customer know their email has been received and we will respond during our business hours, which are 9am-5pm PST, in the order that the emails were received would cut down on the multiple duplicate emails I have each day from antsy customers that think I am ignoring them but in reality we just aren't open yet. Same thing with holiday and weekend closures. Right now, I try to set the weekend automated response through Gmail, but it is annoying because I can't set it up to be active every weekend, instead I have to set it every weekend, and can't just make it be reoccurring. So, I digress, that is a feature that I would find beneficial. Other than that minor thing, I don't have anything that I would change at this point, and there is definitely nothing that I dislike. **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** I just typed this out in great detail in my review. "Redo is an exceptional program that has saved me SOOOO much time and allowed me to focus on taking care of the customers in a efficient and user-friendly way. Redo has really streamlined our customer experience and saved me hundreds of hours a year that I was spending emailing back and forth with customers to process their exchanges and finding items they wanted as replacements and so forth and hunting down packages for exchanges to process to send out the new items. As our business was growing it was starting to become unmanageable by myself, but we didn't have the resources to bring on anyone else to help me. I can't emphasize how wonderful this program is for both myself and our customers. My work/life balance has increased, and our positive customer experience has increased exponentially. On top of how wonderful the program is, their staff is top notch. From our account manager, Quintin, to the support staff, Greg & Blake, they are exceptional and have been a pleasure to work with. Unlike so many software programs, Greg and Blake respond immediately and always have a solution or work around right away. I have yet to have a situation that wasn't resolved within hours and handled efficiently from start to finish. The whole Redo is a pleasure to work with and they helped me every day for however long it took till I understood the program and how to resolve any user error (me) situations. They also happily put up with my dumb jokes and witty personality. I have recommended Redo to several small businesses belonging to friends, and they also have nothing but positive things to say about their experiences." ### 5. Willow Boutique Redo Review **Rating:** 5.0/5.0 stars **Reviewed by:** Willow B. | Warehouse assistant manager, delivery manager., Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Redo Returns & Exchanges?** I love that the customer has the option to cover their return and exchange cost at checkout, i love that if they decide not to its stated clearly that the label will be on them to purchase in case needed. Customer service is TOP NOTCH, anytime ive had an issue (rarely) they answer fast and are super on top of the issue at hand. Its FREE! Any other platform for returns costs an arm and a leg when returns themselves already loose money. this was a refreshing switch and we are so happy we did it. Scanning return labels to get to the return page, makes for a fast efficient work flow and makes processing returns quick and easy. **What do you dislike about Redo Returns & Exchanges?** Not much to say in this area, maybe this is something i can switch in settings and i just havent gotten around to it but if we could get a email notification when claims are submitted so that we can ensure we are reviewing those in a timely manner would be ideal. i know redo is on top of this stuff and they likely already have this in settings i just dont have it turned on. **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** More specific support for our customers that are worried about having to return an item and pay for the shipping costs there and back. Paying a small fee way cheaper than any label goes for is awesome and also covers the customer with shipping protection. Free for us! The customer support, in previous platforms the response time is 24-48 hours and still no solution. redo will respond within 15 minutes and will ENSURE your issue is resolved and if its not they will quite literally build it in their platform to ensure we are getting what we need out of REDO. I mean TOP NOTCH ### 6. Great Value Add that's free **Rating:** 3.5/5.0 stars **Reviewed by:** Joseph E. | Ecommerce & IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Redo Returns & Exchanges?** I love the platform they have. I like that they give us a platform to manage the returns easily and a nice platform for the customers to submit a return. **What do you dislike about Redo Returns & Exchanges?** I think the biggest downside is the setup. It is a little confusing figuring out how to set everything up. Our customer success manager had to help us a lot, but since it's a little confusing I have to reach out to support every time I need to update something. However, the good news is that you should just have to set it up one time. The other thing that I don't like a lot is that it's another cost for the consumer, since the returns is an add on that the customer pays for, that can sometimes hurt conversion. That being said they have a lot of things you can do to help mitigate that with A/B testing, and different placement options. **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** Our main problem was that returns was taking up our customer service reps time. Not a ton of time but now she gets a clean way to manage everything. ### 7. Flawless costumer returns portal **Rating:** 5.0/5.0 stars **Reviewed by:** Support D. | Warehouse manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Redo Returns & Exchanges?** Redo has completely changed the game when it comes to returns and customer support. I used to dread the hassle of returning items, but with Redo, it’s fast, easy, and totally stress-free. The interface is super user-friendly, and their support team is responsive, kind, and genuinely helpful. It was easy to implement and we use it everyday for costumer support. **What do you dislike about Redo Returns & Exchanges?** The Redo Portal for a costumers returns can be confusing to understand. The number of features can be a but overwhelming. **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** It solves the return label issue, and sending costumers to a legit return portal to help benefit costumers. ### 8. One Stop Shop for the Best Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Gina G. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Redo Returns & Exchanges?** It is so easy for customers to self serve with great, clear instructions. Taking this off the CX team has been amazing at increasing our bandwidth and the customer satisfaction. Love the ability to link to it from our website and have it branded and almost native to our site. The process is quick and seamless. **What do you dislike about Redo Returns & Exchanges?** There are bugs every now and then and some returns and exchanges have to be handled manually, but Support is always quick to help and find a solution. **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** We no longer have to manually send labels and process returns. Customers prefer to self-serve and have their refund as quickly as possible and there is no waiting on our already over-loaded CX team to provide them the tools ### 9. Excellent app with a dedicated team! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Customer Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Redo Returns & Exchanges?** Redo has been exactly what we need, from customer service support to returns. Setting it up was easy and it has been running smoothly ever since. **What do you dislike about Redo Returns & Exchanges?** Some tools were new when we started, so there were a few hiccups. However, the team was so quick to work out the bugs and listen to our feedback. **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** We rely solely on Redo for all our support and return needs. It's perfect for our company! ### 10. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor L. | Shop Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Redo Returns & Exchanges?** Our customers love the returns and exchanges portal and it has been so much easier for us to process returns as well with all of the automations put in place. **What do you dislike about Redo Returns & Exchanges?** Sometimes they update the platform a lot which can create some learning challenges, but nothing too crazy. **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** Before- we had no automations to deny returns that were old, were final sale, etc. So that is an amazing reason to switch to Redo. ### 11. An easier way to help our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Celeste O. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Redo Returns & Exchanges?** Redo has made Returns and Exchanges a breeze for both our customers and our business. Everything is easily accessible. Everyone leaves happy. **What do you dislike about Redo Returns & Exchanges?** I can't think of a thing. It has been working very well. **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** It has solved the issue of setting up each return individually and working to provide a label or the exchange. Way less work for us. ### 12. Reliable and Easy to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Redo Returns & Exchanges?** What we love most about Redo is how easy they are to work with and how affordable their pricing is. **What do you dislike about Redo Returns & Exchanges?** There was a bit of a learning curve when we first started, but their support team helped us get up to speed quickly. **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** Redo has really streamlined our entire post-purchase process. It helps us handle returns, exchanges, lost package claims, and order fulfillment with ease. The automation saves us time and reduces errors, while their team is always open to feedback, making improvements as we go. This makes both our operations smoother and our customers happier. ### 13. Excellent Client Support and Easy Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Benjamin M. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Redo Returns & Exchanges?** I love how helpful the team is with any issues and the ease of integration. No crazy setup. **What do you dislike about Redo Returns & Exchanges?** The cost is a bit higher than previous company, but worth it in the end. **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** All in one platform for returns, exchanges (which we previously couldn't do) and even package protection. ### 14. Has increased our gross margins by 1% to 2% **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Redo Returns & Exchanges?** Amazing for customer returns and customer support tickets **What do you dislike about Redo Returns & Exchanges?** I think their admin dashboard could have a little better UI/UX and be more performant **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** They're solving how returns are a painful and unprofitable process. They are actually making returns profitable for us. ### 15. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Bryce T. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Redo Returns & Exchanges?** Redo is extremely easy to setup. Their customer support is always friendly and ready to help. Highly recommend them to anyone looking to simplify their Shopify store. Thank you Redo! **What do you dislike about Redo Returns & Exchanges?** I can’t say there is anything I dislike. They are very open to updating and getting feedback so it is great! **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** It helps ease customers minds when making a purchase ### 16. I love Redo! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2025 **What do you like best about Redo Returns & Exchanges?** I love how easy and efficient it makes everything! **What do you dislike about Redo Returns & Exchanges?** Sometimes, it lags and glitches a little bit. **What problems is Redo Returns & Exchanges solving and how is that benefiting you?** All customer service inquiries. For example, returns and exchanges, order history, damages, etc. - [View Redo Returns & Exchanges pricing details and edition comparison](https://www.g2.com/products/redo-returns-exchanges/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+20%3A04%3A50+-0500&secure%5Bsession_id%5D=81485a29-0fe8-4bb3-82d6-f383f644fff4&secure%5Btoken%5D=5c15b0311036f01f41b3cc620ba114a063ff0c5790a3676ac398acea471cb2f5&format=llm_user) ## Redo Returns & Exchanges Integrations - [Shopify](https://www.g2.com/products/shopify/reviews) ## Redo Returns & Exchanges Features **Integrations** - E-Commerce - WMS - Accounting - OMS **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Tracking** - Shipping - Inventory **Transactions** - Exchange - Approvals - Refund - Credit ## Top Redo Returns & Exchanges Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Elfsight](https://www.g2.com/products/elfsight/reviews) - 4.8/5.0 (880 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (584 reviews)