I have not had an issue that the team couldn't help me complete with the most friendly and engaging attitude. The GUI in intuitive and simple. Implementation was a breeze with their team and I couldn't have asked for a better process. I am in this system daily checking news and gaining oversight into my proccesses. The intergrations have been simple and straight forward. The connections to Azure, O365 and the identity have given me a real peice of mind and the ability to finally get some sleep at night. Review collected by and hosted on G2.com.

I can't think of a single negative thing to say about RC. Review collected by and hosted on G2.com.

I really love how the timeline makes investigating threats so much easier. It becomes very obvious what do when a threat is doing something very malicious in your environment and it allows for immediate action. Review collected by and hosted on G2.com.

Since Red Canary is an MDR solution, it relies on data from endpoint detection tools like CrowdStrike to generate its alerts. One improvement I’d like to see is better suppression of redundant alerts. For example, if CrowdStrike already detects and blocks an unwanted application or process, it would be ideal if Red Canary could recognize that the threat was contained and avoid triggering a separate alert for the same event. This would help reduce alert fatigue and streamline the response process. Aside from that Red Canary is my favorite MDR solution. Review collected by and hosted on G2.com.

Implementation in our endpoints was very fast and easy. We get 24/7 MDR protection and the playbook setup process is very intuitive and very manageable. Customer support is reliable and we hardly get false positives, which helps tremendously. Overall, a very solid product. Review collected by and hosted on G2.com.

So far, I haven't had any issues with Red Canary. Adding it to Macbooks was slightly different, but that understandable given the different OS. Review collected by and hosted on G2.com.

A deep of security analytic and ingest into every endpoint activity for best hunt and investigation. Review collected by and hosted on G2.com.

Currently experience intermittent alert or notification issue working with Red Canary support due to global sms/governance regulations issue. It's great if there is multiplatform especially on the alert notification which is very critical and important as to acknowledge for a high severity threat to be exploit. Review collected by and hosted on G2.com.

I love that it provides actionable alerts and intelligence. The account team is very good and super helpful with any questions we have with the Red Canary tool or our EDR tool. They sometimes provide better support for our EDR tool then our EDR vendor. There are very few false positives so when we see a High severity alert we can be sure it is something we need to take action on right away. Review collected by and hosted on G2.com.

They are MDR and not an MSS which is not a bad thing but it would be good for them to have those types of services. Review collected by and hosted on G2.com.

Red Canary is quick and effective at detecting genuine threats and executing your automations to contain the threat.

We have been using Red Canary for a few years and have found comfort in their reliable and timely 24x7 detections. They often publish intelligence reports that helps reassure us they're on top of threat actors and attack trends.

When we ask about detection coverage for a current or emerging threat actor and their TTPs, they're already on top of it.

We've swapped EDR tools and with the Red Canary team's help, it was a seamless transition with no downtime or lapse in detection coverage.

Their threat hunting and engineering team is readily accessible and our account manager Matt Tauaese has been very proactive and engaged in helping make sure we get the most out of our service. Review collected by and hosted on G2.com.

Their services are gradually becoming more expensive and its harder toignore their competition which are providing a full service offering a fully managed SOC offering at lower costs. Red Canary remains a top pick for MDR, but as organisations find the need to consolidate tools and optimise processes, their narrow offering may be a disadvantage in future. Review collected by and hosted on G2.com.

Playbooks to notify or act upon certain conditions. Review collected by and hosted on G2.com.

Monthly touching base. Every other month would be better. Review collected by and hosted on G2.com.

It provides visibility and valuable alerting on our various workloads, especially the cloud. It covers cloud security alerts extensively and empowers end users to create their own automation. Review collected by and hosted on G2.com.

I used to like the way they helped with investigations. Now, I am being told our MSP doesn't have access. If there is an access issue, this should have been brought to our attention immediately. And we never get any Defender for endpoint alerts. When we followed up, they stated those alerts were just being closed and resolved without evidence. Review collected by and hosted on G2.com.

Red Canary is great it allows you to setup playbooks for difference scenarios and determine what actions will be taken. I cant speak about the setup process as I inherited the system a year after it was put in. The quaterly catch up calls are helpful to review whats going on in the environemnt. Software is relativley easy to use and manage. If you run into problems you just reach out to support and its usually pretty quickly resolved.

Support is spot on when dealing with a situation. Setting computers to have no access is also super helpful for when a user does something like clicking on random emails that turn out to be harmful. Review collected by and hosted on G2.com.

We have had 4-5 different account reps in 3 years. Some have been fantastic and some well less than subpar. Review collected by and hosted on G2.com.

Fast and easy onboarding process.

Great platform, that provides additional protection and insights for Microsoft customers.

Competent and helpful threat hunting team, that also gives recommendations. Review collected by and hosted on G2.com.

High license requirements (Microsoft), to get the most out of the product and service.

Sometimes it's difficult to schedule meetings because we are located in the EU.

The 24/7 protection is limited to high alerts outside of Red Canarys business ours. Review collected by and hosted on G2.com.