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26 RecTrac Reviews
Overall Review Sentiment for RecTrac
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The thing that I like best about rectrac is that being in the parks and recreation industry many products do not encompass the wide range of our needs. Rectrac was built specifically for the parks and recreation industry and can accommodate a wide range of our functions including participant registrations, POS systems, golf course management, pool managements, facility reservation and management, and a variety of other items. Review collected by and hosted on G2.com.
What I dislike about rectrac is the end user functionality. It not user friendly to the public to say the least. Many people that we serve are unable to figure out how register even after years of trying. This is very problematic being in public service. Review collected by and hosted on G2.com.
I like that it is simple for students to scan their ID cards when checking into the gaming lab. It lets me keep track of who is using the space and gives me a graph depicting the most popular times. Review collected by and hosted on G2.com.
Sometimes it rejects a student's ID card without a reason for it and I wish I could add more options for majors to the home screen. Review collected by and hosted on G2.com.
What I like best about RecTrac is how easy it is to register someone or check numbers for a class. Getting used to the program at first can be a little challenging but it's very easy to learn once you get the hang of it Review collected by and hosted on G2.com.
Something I'm not too big of a fan of is how I can't keep multiple tabs open under the same category. To pull up one household when I have another household already open, I have to close out of my current one and I wish I could have more than one open at the same time Review collected by and hosted on G2.com.
RecTrac has been a great tool to use the last year+ in my job. Having come from another organization that used another tool, the transition was a bit jarring, but once you learn the rhythms of this one its actually pretty easy to use. The ability to customize each session of a program, the supergrid, etc. make navigating around classes, rentals, etc. like a snap. The reporting is also very robust, lots of options and ways to customize what you produce. The help files also are great, explaining all of the options you currently have up on the screen rather than having to scroll through a huge document to get the info you want. Review collected by and hosted on G2.com.
The clock button. You click on the button, the app freezes. Mentioned earlier, I've been using the tool for over a year. This is a feature that should have been fixed a long time ago, and I'm told its been like this for as long as our business has been using it. I do not understand this.
Also, the speed of the tool is slow at times. Its not our network, as I can access it at home and its the same problem and I have a pretty fast connection there.
Some of the rhythms, though I have them down, are a little frustrating. For ex. in creating program sessions, you have to click into a program and then click through several pages. Lots of this editing chould be done with a simple drop down menu that could pop up on each item, versus multiple pages that each have to load.
There's also some bugs where to make an even show up on webtrac, you have to make a change to a "thing" (like making it active to inactive) then reactivating it to display, even though there is no other reason for it not to display.
Lots of little annoyances like this. Review collected by and hosted on G2.com.
I like being able to program at the activity level versus the section level as it saves time when creating sections Review collected by and hosted on G2.com.
Running reports can get confusing and the connection between RecTrac and Webtrac doesn’t always flow well. Review collected by and hosted on G2.com.
I like that it is fairly user friendly. I do not have a tough time teaching my student employees to use it. Review collected by and hosted on G2.com.
I dislike that it is so customizeable. I wish there was just a standard option. Review collected by and hosted on G2.com.
The best aspect of RecTrac is the front end ease of use. While it can be difficult to create programs and items in the system, it is very simple for our Front Desk staff to use when interacting with students and patrons. Another beneficial item is the ability to put restrictions on different items along gender lines, age, and student status. This allows us to filter our programs to just the groups that are intended to be utilizing them rather than allowing for erroneous activity registrations. Review collected by and hosted on G2.com.
I dislike the way in which the archiving system works. Unless everyone is on the exact same page it becomes very hard to access old information. Unfortunately, if you do not use the archive feature, you have to clone or recreate the program to clear entries and this results in having a large number of inactive items in the system. Another item to improve would be the ease with which one is able to customize Point of Sale items. Review collected by and hosted on G2.com.
I enjoy the convenience and accessibility to find our staff and client information. Its very easy to teach employees how to use RecTrac! Review collected by and hosted on G2.com.
Layouts vary per setting up a user friendly layout tales time Review collected by and hosted on G2.com.
It is super easy to use, and to teach/train others on how to use it Review collected by and hosted on G2.com.
looks old, the site is not modern, and it can be extremely difficult to find what you are looking for. Not simple enough, cannot complete multiple tasks at once, Rec Trac doesn't update quickly, nor can you use your log in on more that one computer. Sometimes there are way to many processes and steps to go through to complete a task. Review collected by and hosted on G2.com.
