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RealPage OneSite Reviews & Product Details

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RealPage OneSite Reviews (40)

Reviews

RealPage OneSite Reviews (40)

3.9
40 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and comprehensive features, allowing property management tasks to be handled efficiently in one place. Many appreciate the intuitive interface and the ability to generate various reports quickly. However, some users note that the system can be slow at times, particularly during peak usage.

Pros & Cons

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GK
Central Invoicing Executive
Mid-Market (51-1000 emp.)
"All-in-One Tool That Could Use Some Improvements"
What do you like best about RealPage OneSite?

It’s an all-in-one platform where you can do almost everything — leasing, accounting, maintenance, tenant screening, and document management. Everything is connected in one place. I work with both the OneSite and Financial Suite modules, and they work together perfectly. In OneSite, we can screen applicants for properties, while in the Financial Suite, we can manage accounting tasks and purchase orders efficiently. Review collected by and hosted on G2.com.

What do you dislike about RealPage OneSite?

During financial PO (Purchase Order) processing, it doesn’t allow partial processing by amount. For example, if a PO has one item priced at $600, you can’t process $300 now and the remaining $300 later. Once a PO is processed, it automatically closes, which makes it difficult to handle partial payments or split transactions. Review collected by and hosted on G2.com.

Kevin M.
KM
President
Mid-Market (51-1000 emp.)
"Non intuitive glitchy software"
What do you like best about RealPage OneSite?

Fully integrated resident online payment, from online payment to the resident ledger. Review collected by and hosted on G2.com.

What do you dislike about RealPage OneSite?

Where to start. The core OneSite program GUI is completely outdated and not very user friendly. Real Page has been slow and unsuccessful to roll out a new GUI error-free, called "New Experience." Migration is extremely slow and the process is not clear to the end-user. Core program has numerous errors/bugs. Bottomline Real Page has focused more on acquiring and adding modules, instead of improving the core software RPA and OneSite into a user friendly bug free experience.

Update 10/2023 - very disappointed. Again the GUI is not intutitive and you often have to make numerious clicks in order to accomplish the most basic steps. Customer Support and Sales Support is fragmented and often you get re-directed to other departments in order to resolve issues. I am 3,000 unit operator (60% Conv / 20% HAP / 20% LIHTC) that has been using RPA/Onesite for about 18 months. When I made the migration decision I took comfort that Real Page was one the largest providers in this space, but now I fear this is a hinderance to the sucess of the software and that Real Pages best days are now behind them. Review collected by and hosted on G2.com.

JB
Director of Marketing and Information
Mid-Market (51-1000 emp.)
"RealPage OneSite - useful for PMCs"
What do you like best about RealPage OneSite?

RealPage Onesite is a useful way to manage properties, record resident activities, and get reports. It has all the property management needs for the on-site staff to manage their property. Review collected by and hosted on G2.com.

What do you dislike about RealPage OneSite?

With RealPage OneSite each property is a separate page. To go from one property to another in the portfolio, you have to leave the current property and go to the other one. You can not have two properties open at the same time. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
AI
Small-Business (50 or fewer emp.)
"Onsite"
What do you like best about RealPage OneSite?

Onesite is extremely easy to navigate.

It's easy to screen prospects and easy to find residents to create work orders, Review collected by and hosted on G2.com.

What do you dislike about RealPage OneSite?

When looking for criminal records, I feel like its a little inaccurate and I maybe approving prospects that have a criminal background Review collected by and hosted on G2.com.

DR
Small-Business (50 or fewer emp.)
"Yardi is Better"
What do you like best about RealPage OneSite?

Honestly, I liked absolutely nothing about RealPage OneSite. Review collected by and hosted on G2.com.

What do you dislike about RealPage OneSite?

The formatting and structure was a mess. The functionality of real page was not easily understood. Also changing the day everyday was really annoying. Oh and the fact that customer service was not very helpful and has you on hold for long periods of time. Review collected by and hosted on G2.com.

Verified User in Real Estate
ER
Mid-Market (51-1000 emp.)
"Onesite"
What do you like best about RealPage OneSite?

Improved functionality with new Onesite experience Review collected by and hosted on G2.com.

What do you dislike about RealPage OneSite?

not fully integrated into a CRM with lead attribution Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business (50 or fewer emp.)
"Very easy to use"
What do you like best about RealPage OneSite?

As a property manager it's very user friendly! Review collected by and hosted on G2.com.

What do you dislike about RealPage OneSite?

Since our most recent update we still have not been able to figure out why some residents are not able to use the eMoney order option. Review collected by and hosted on G2.com.

Serenity D.
SD
Leasing Manager
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"LOVE THIS"
What do you like best about RealPage OneSite?

Easy of access and the number of things you can do all in one site and Real Page! It simplifies everything for us and our community, stats, reports, Lease-ups, ETC. Review collected by and hosted on G2.com.

What do you dislike about RealPage OneSite?

Sometimes it lags or takes a long time to open certain things. It sometimes kicks us out and reloads the previous page instead of the one we need to open up at that time. Review collected by and hosted on G2.com.

Carisa J.
CJ
Property manager
Enterprise (> 1000 emp.)
"It is my preferred PM software"
What do you like best about RealPage OneSite?

My favorite aspect is the ease of reporting. Review collected by and hosted on G2.com.

What do you dislike about RealPage OneSite?

I have not found anything I dislike yet. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate
AC
Enterprise (> 1000 emp.)
"Big Potential"
What do you like best about RealPage OneSite?

OneSite has been the PMS that dominated the industry for the last 20+ years. It's intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about RealPage OneSite?

The system has relatively been the same for the last 20 years and we have been anxiously waiting for the New Experience for the last 5 years. Review collected by and hosted on G2.com.

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GU
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What is RealPage OneSite used for?

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RealPage OneSite Features
Vacancy Advertising
Rental Applications
Tenant Screening
Maintenance Service Requests
Property Inspections
Service Portals
Property Accounting
Online Payment
Company Financials
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RealPage OneSite