BirchStreet Reviews & Product Details

What did I like most? The fact that you can place any order your operation needs that night directly through the system, without having to contact anyone Review collected by and hosted on G2.com.

The part I did not like, or think should be improved, is that when you are searching for a specific product for example, a liquor brand, you need to type the exact name or know how it is listed in the system. Sometimes you try typing only the first two letters, or for wine you need to know the grape variety. If you do not know the exact spelling, it can take a long time to find the correct product. You really need to know the exact name to find it Review collected by and hosted on G2.com.

Its helpful , useful & great for hotel operations specially related to inventories Review collected by and hosted on G2.com.

The Payment part could get better maybe else nothing specific to dislike Review collected by and hosted on G2.com.

Birchstreet system is the best SaaS platform for Inventory Management, end to end procurement process management. This tool is quite mature and used by world's top hotels and casinos. Review collected by and hosted on G2.com.

Birchstreet platform is developed on old technologies. It will be great if it can developed in top front end technologies. Review collected by and hosted on G2.com.

Speed of processes within the BirchStreet Application. Punch out feature with some popular suppliers.

Integration with backoffice accounting solution. Review collected by and hosted on G2.com.

Key support are located in India and the difference in timezone can create a challenge. Review collected by and hosted on G2.com.

Great customer service. Always responsive and efficient at handling any issues or questions that have come up. I also consider the system quite robust with a full suite of features that comprise our tailored solution. Review collected by and hosted on G2.com.

There really isn't anything worth noting regarding dislikes. Our implementation had a few hiccups but that was to be expected--we rarely have issues that persist. Review collected by and hosted on G2.com.

The process to use the system for our clients is quick to learn and easy to use. Clients coming from other systems are always happy with the results. I do pester their suport team and they always provide responses quickly. The system is extremly reliable with very, very limited down time. Review collected by and hosted on G2.com.

While it is web based, it does not allow for multiple windows open at the same time. Review collected by and hosted on G2.com.

Having a full procure to pay solution with a single partner that provides line item detail for compliance reporting, spend managment, as well as purchasing and AP process controls. Having a solution that gives the approvers visibility into the impact of an order to their forecast and budget is key to controling expenses. Review collected by and hosted on G2.com.

Enhancement roll out schedule could be a little quicker but appreciate the time Reactornet takes to make sure other processes don't break. Review collected by and hosted on G2.com.

Great customer service. Fast and efficient support. Review collected by and hosted on G2.com.

A bit of a learning curve for suppliers, as we are not trained on the system, however, the customer service team is quick to assist. Review collected by and hosted on G2.com.

ReactorNet combines excellent user-friendly technology with great service. Being able to load all vendors on their platform and create an approval process for buyers at a facility is a trend we are going to continue to see in hospitality, and ReactorNet stands out among its peers. Review collected by and hosted on G2.com.

There is nothing to note that I dislike about the platform. Integration of any technology takes time, and resources, but the ReactorNet team makes it as easy as possible. Review collected by and hosted on G2.com.

Team are great, turn around time on requests is fast and issue resolved well Review collected by and hosted on G2.com.

Only challenge has been the time difference between the UK & USA Review collected by and hosted on G2.com.