What do you like best about Reachdesk?
I genuinely like how easy the platform is to use. For the most part, it’s very straightforward. There is a bit of a learning curve when you’re first figuring out how to create campaigns and sends, but once you’ve done it a couple of times, it quickly becomes second nature. There are also plenty of help guides available if you run into any issues.
I also like that you can send messages along with physical items, and that some products can be customised. This saves us a lot of time, since we don’t have to upload a design every time on another platform.
There’s a huge range of gift cards available, as well as a large marketplace of physical items you can send, and I really appreciate the selection. Even though I tend to stick with virtual gift cards and customised merch, I still value having the option and the wider scope of the catalogue.
I’ve also had a great experience with customer support. They’re always attentive, quick to reply, and transparent about any issues, and they consistently do their best to help. I really appreciate that.
I use the Reachdesk platform a few times a week to reward colleagues, and I like the simplicity of being able to log in and send something in just a few clicks. Overall, it’s been a good experience, although in my opinion it would benefit from improvements in a few areas. Review collected by and hosted on G2.com.
What do you dislike about Reachdesk?
I find the cost of products, particularly customised items, to be very expensive, often more expensive than going to the provider directly (for example, Printful). On top of that, shipping costs feel excessive, and I can’t see any real justification for them.
It’s also frustrating that some items indicate they can be sent to a certain geographical location, but then, at times, you can’t actually ship them there. We’ve also had complaints from recipients that they’ve had to pay extra taxes and customs fees, which wasn’t expected by them (or by me as the sender).
It’s disappointing that you can’t include a personalised message with a direct order from the marketplace for customised merch. You can only add a message when items are stored in the warehouse and then shipped to a recipient. That approach comes with higher costs, because you pay to ship to the warehouse and then pay again to ship to the recipient. Overall, the cost of sending and shipping really prevents us from rewarding more colleagues, and it feels unbalanced.
Lastly, there’s no easy way to create a form or campaign where a user can select an item they want dispatched directly to them unless you already have stock stored in a warehouse. This isn’t something I do due to the costs involved, and because we have people across EMEA, USCALP, and APAC. There also isn’t an APAC-specific warehouse for places like the Philippines, where we send a large number of gifts as well. Review collected by and hosted on G2.com.
