super easy to use and the team is great to work with! Review collected by and hosted on G2.com.
the UI/UX is slightly dated and could be more modern Review collected by and hosted on G2.com.
Easy to use and the customer's love getting a little treat for our meetings. Really allows that personal touch for remote meetings. Review collected by and hosted on G2.com.
It gives errors sometimes particularly when trying to cancel a send Review collected by and hosted on G2.com.
Reachdesk is an easy to use platform, their support function is exceptional. Review collected by and hosted on G2.com.
There is some limitations with sending items to different regions which can cause issues. I also think landing page functionality could be improved to allow the creation of physical gift campaigns with multi-products. But I believe this is on their roadmap. Review collected by and hosted on G2.com.
I love how easy Reachdesk is to use, along with the ability to customize messaging and sending preferences. These options make it easier for me to attract prospects and tailor outreach to what works best. I love it overall! Review collected by and hosted on G2.com.
The pricing on some of the gifts that aren’t gift cards feels a bit expensive. Also, sometimes I can’t figure out which gift is which because the labels are confusing. Review collected by and hosted on G2.com.
Thanks so much for the thoughtful review, Mel. We are glad to hear the platform has been easy to use and that the ability to customize messaging and sending preferences is helping you tailor outreach and connect with prospects.
We also appreciate the honest feedback around pricing and gift labeling. That is helpful insight and something we can share with the team as we continue improving clarity and the overall experience.
Great to hear Reachdesk is supporting your outreach and helping bring in new conversations. Thanks again for taking the time to share your experience.
It offers capabilities that most companies don’t provide at scale, including multiple warehouses around the world where you can store your items closer to their destinations. This makes it easier to manage your gifting journey from start to finish, with storage and fulfillment handled in a more convenient, location-based way. Review collected by and hosted on G2.com.
At times, warehouses make mistakes, such as shipping the wrong items, having inaccurate inventory, or experiencing delayed processing. There are also improvements that could be made to the back-end reporting from a customer-facing perspective. Having to reach out to support to gather information that should be readily available is tedious and slows things down. Review collected by and hosted on G2.com.
What I like best about Reachdesk is how easy it makes sending thoughtful, personalised gifts at scale. The platform is simple to use, offers a strong range of options, and helps create meaningful engagement with customers and prospects. Review collected by and hosted on G2.com.
Products can sometimes be overpriced and with poor descriptions. Review collected by and hosted on G2.com.
The platform is easy to use and manage with the wider team Review collected by and hosted on G2.com.
I work internationally so more options in more regions would be great Review collected by and hosted on G2.com.
I'm using Reachdesk in sending eGCs to my colleagues in different campaigns that we had. And it is very user-friendly, and they can claim the voucher instantly. There are also a lot of stores or merchants that we can choose from both internationally and locally. When I had an issue, the customer service responded promptly and was able to resolve the issue in less than a day. The self-help videos and FAQs are extremely helpful for exploring or navigating Reachdesk. Review collected by and hosted on G2.com.
None that I can think of. My experience so far with Reachdesk has been smooth. Review collected by and hosted on G2.com.
Hi there, thank you for your raving review! We truly appreciate it.
Best,
Sofia @ Reachdesk
The ease of functionality to send gifts to prospects Review collected by and hosted on G2.com.
I wish the UX made it clearer which gifts were available in which parts of the country. The catalogues vary and I have gotten confused with this. I also wish there were more food deliverable options Review collected by and hosted on G2.com.
I like the fact I am able to reach people all across the country. The analytics is also another great tool it shows who opened it up and when your item is delivered so you can follow up and check in to see how they like it. Review collected by and hosted on G2.com.
I don't really see any downsides compared to the other similar tools out there. This is simple and clean.l. Review collected by and hosted on G2.com.