---
title: Reachdesk Reviews
meta_title: 'Reachdesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1107 reviews by the users' company size, role or industry
  to find out how Reachdesk works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1107
  scale: '5'
date_modified: '2026-07-21'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# Reachdesk Reviews
**Vendor:** Reachdesk  
**Category:** [Direct Mail Automation Software](https://www.g2.com/categories/direct-mail-automation)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1,107
## About Reachdesk
Leading marketing and sales teams trust Reachdesk to generate pipeline, accelerate deals, and strengthen customer relationships through integrated global gifting and swag logistics. Our clients achieve over 480% ROI and a 19% increase in closed deals. With Reachdesk, create, store, ship, track, and measure hyper-personalized corporate gifts—all from one platform. Our AI-driven personalization ensures each gift is thoughtful, timley, and aligned with your goals. Eliminate guesswork with actionable insights that optimize your budget while driving ROI and measuring the impact of every gift. As your trusted gifting partner, we promise 5x ROI and transparent pricing—empowering you to deliver moments that matter.



## Reachdesk Pros & Cons
**What users like:**

- Users commend the **ease of use** of Reachdesk, finding it intuitive and efficient for gifting campaigns. (124 reviews)
- Users value the **curated executive gifting** options from Reachdesk, enhancing client relationships and streamlining campaigns effortlessly. (92 reviews)
- Users love the **ease of gift sending** with Reachdesk, appreciating its integration and tracking features for better engagement. (85 reviews)
- Users appreciate the **diverse gifting options** offered by Reachdesk, making it easy to manage their gifting process efficiently. (56 reviews)
- Users love the **easy sending** feature of Reachdesk, allowing quick and efficient gift delivery directly from Salesforce. (47 reviews)
- Ease of Sending (37 reviews)
- Users appreciate the **personalization** features of Reachdesk, enhancing client engagement and fostering stronger relationships. (35 reviews)
- Customer Support (33 reviews)
- Users appreciate the **wonderful variety of options** provided by Reachdesk for gifts and incentives globally. (33 reviews)
- Experience (28 reviews)

**What users dislike:**

- Users find the **limited gifting options** frustrating, especially regarding size selection and managing multiple gifts efficiently. (25 reviews)
- Users find the **limited options** in managing gifts and recipient choices to be cumbersome and inefficient. (24 reviews)
- Users find some gifts on Reachdesk to be **expensive** , impacting budgeting and scalability for team gifts. (23 reviews)
- Users find Reachdesk’s **interface clunky** for managing campaigns and suggest improving workflows and gift selection processes. (18 reviews)
- Users find the **difficulty** in managing sizes and navigating the platform slows down their gifting process significantly. (17 reviews)
- Users face **limited international availability** , encountering delays and lack of options for cross-border inventory and gifts. (16 reviews)
- High Prices (15 reviews)
- Slow Shipping (15 reviews)
- Users find **geographical limitations** challenging, particularly with fewer gifting options available in certain countries. (14 reviews)
- Campaign Management (12 reviews)

## Reachdesk Reviews
  ### 1. Simplifies what was previously a painful process

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** May 22, 2024

**What do you like best about Reachdesk?**

It makes it so much easier to send out incentives to users. Previously managing the purchasing of gift cards, the distribution, tracking whether those cards were such a pain. And the budget of all that was a pain. Now its simple and easy.

**What do you dislike about Reachdesk?**

Honestly, I don't have anything to complain about.

**What problems is Reachdesk solving and how is that benefiting you?**

Heliping me manage gift card distribution to users who have taken surveys.

**Official Response from Sofia Silva:**

> Hi there, thank you for your review and for being a Reachdesk customer! We truly appreciate the feedback and are happy to hear Reachdesk has made your life easier! 

  ### 2. Only gifting platform we use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tanya G. | operations;marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 12, 2023

**What do you like best about Reachdesk?**

Super use-friendly platform. Makes the process of selecting gifts a breeze. 

I love the wide variety of gift options, I can always find something perfect from my own branded swag to an elevated executive gift like a branded bottle of champagne. 


Lastly, personalization is a game changer. Yes, the gifts are the best part when opening up a package but having a personalized note adds a nice touch and leaves a lasting impression.

**What do you dislike about Reachdesk?**

Sometimes there is a lag time when needing to hear back from the support team. I wish not everything had to go through support and I could just go straight to my custmer success manager to help me solve an issue.

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk is helping us create intimate and personalized touch points with Roundel clients. We did not have this when we were all remote and not having in-person client meetings so reachdesk was a quick solve.

Reachdesk also stores all my Roundel inventory. Because no one goes to the office anymore, having reachdesk store out swag is super helpful and makes it easy to send by just logging on to the prortal.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review - we truly appreciate the feedback!

It's really exciting to see that you're loving the product and leveraging it for multiple use cases - it makes us really happy! We have a small - but mighty - customer success and support team. So there will be times in which they won't be able to give you an answer right away. But please note that they're always working hard in the background to help you with whatever you need.

Once again, thank you for the feedback and for being a Reachdesk customer!

  ### 3. easy to use gifting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 17, 2024

**What do you like best about Reachdesk?**

The gifting platform is very handy for marketing and sales campaigns. Huge product choice on the market place which allows a lot of personalistion and the giftcard site is very handy to incentivise meetings with sales.

**What do you dislike about Reachdesk?**

We also use the platform for event logistics which has proven some difficulties. There's definately room for improvement even thought the fault sometimes lies on external delivery suppliers, accountability and communcation could be improved in RD side.

**What problems is Reachdesk solving and how is that benefiting you?**

Great for persnalised gifting and event logistics

**Official Response from Sofia Silva:**

> Hi there, 

Thank you so much for your review and for being a Reachdesk customer. We truly appreciate the feedback around event logistics capabilities and we're happy to report this is something our team is actively working on! We should have news and updates soon.

Once again, thank you so much! 

  ### 4. Making Customer Rewards Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nick B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 13, 2024

**What do you like best about Reachdesk?**

The User interface is great and adding money is super easy, this has opened a world of possabilities to support our customers and drive add value

**What do you dislike about Reachdesk?**

Nothing currently, Support, CSM, are top notch

**What problems is Reachdesk solving and how is that benefiting you?**

Currently support us with promotions for our customers and drive product adoptions, we run quartely campaigns and this is as aided us in speed of delviery.

**Official Response from Sofia Silva:**

> Hi Nick, thank you so much for your review and for being a Reachdesk customer!

  ### 5. Great Product / Easy to Use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 10, 2024

**What do you like best about Reachdesk?**

Makes it super easy to send thank you products or to help entice prospects to take a meeting!

**What do you dislike about Reachdesk?**

nothing comes to mind.  Maybe a little better user interface

**What problems is Reachdesk solving and how is that benefiting you?**

Helping me obtain new meetings and easily thank clients

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and being a Reachdesk customer!

  ### 6. Very easy to use - Clients and Prospects love it!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ori G. | Senior Director, Strategic Partnerships , Mid-Market (51-1000 emp.)

**Reviewed Date:** December 20, 2023

**What do you like best about Reachdesk?**

Easy to use platform allows me to seemlessly delivery gifts to my customers. I use it multiple times a month. It saves me from having to think about what gifts I'd like to purchase and then have to go out and purchase these individually across various retailers.

**What do you dislike about Reachdesk?**

No real dislikes. Perhaps would like to see them continue to grow their variety of different gifts and add more retailer gift cards.

**What problems is Reachdesk solving and how is that benefiting you?**

Automation of gift-giving. It also avoids me having to ask my customers and prospects sensitive / private questions regarding their personal home addresses for gift delivery.

**Official Response from Sofia Silva:**

> Hi Ori! Thank you for your review. We're really happy to hear you've been enjoying Reachdesk and it has been helping you become more effective! We appreciate the feedback around our gift offering! Please note that our amazing Marketplace team continuously works to bring in more and more vendors to the platform - so stay tuned for updates.

Again, thank you so much for your review and for being a Reachdesk customer.

  ### 7. The product team was helpful and gave me all the information I requested.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 20, 2024

**What do you like best about Reachdesk?**

I've heard great feedback so far about the gifts we have distributed to customers and candidates! It seems to have made a difference in the short time we've been using it and it was easy to set up.

**What do you dislike about Reachdesk?**

There are no things that I really dislike about Reachdesk so far.

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk has helped us pull back in customers or candidates who are more passive and didn't always respond to our previous reach outs. However after starting to use Reachdesk we got better responses.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and being a Reachdesk customer! We're really happy to see that our platform and the use of corporate gifting are having a positive impact on your business. Thank you!

  ### 8. Super fast and efficient

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 12, 2024

**What do you like best about Reachdesk?**

Once you have ordered, it's super fast, and a no-stress way to send treats to customers.

**What do you dislike about Reachdesk?**

If you are doing a group send, it can be a bit of a long-winded process but otherwise once that's done it works super well.

**What problems is Reachdesk solving and how is that benefiting you?**

Helping us surprise and delight our customers

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and being a Reachdesk customer!

  ### 9. Great platform + support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Reachdesk?**

Team is very responsive and they have a large amount of support services around the core offering of warehousing. Key items to highlight are large marketplace of 3rd party items, item procurement services, inventory transition support to get items into the warehouse, and technical support. Good amount of updates as well to the product espeically around APIs, ability to calculate ROI, and compliance.

**What do you dislike about Reachdesk?**

Would like additional functionality around being able to appropritely recharge item costs internally. Today we have to do that on the backend, ideally would be done in the platform

**What problems is Reachdesk solving and how is that benefiting you?**

Enables top of funnel prospecting as well as account management

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer. We truly appreciate the feedback and are really happy you're loving the platform and the team!

  ### 10. Has really helped our prospect outreach

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 22, 2024

**What do you like best about Reachdesk?**

It gets customers motivated to show up - has increased our rate of arrival

**What do you dislike about Reachdesk?**

it's not super cheap - not for everybody / at all price points

**What problems is Reachdesk solving and how is that benefiting you?**

it's helping us get prospective customers to show up to meetings in early stages and feel "gifted' - creating a positive atmosphere and establishing a relationship

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer! We truly appreciate the feedback.

  ### 11. Making global gifting a piece of cake

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Reachdesk?**

The most helpful components about Reachdesk are it's ability to access numerous of globally friendly gifting options, ability to personalize campaigns, and easy to use interface. As someone in Customer Marketing, it's extremly easy to scale and quickly execute on a number of iniatitives at a given time.

**What do you dislike about Reachdesk?**

One thing that I think Reachdesk could improve upon is the bulk send option, it's not the most robust and while there is global accommodationd, there isn't a ton of vendor availbility for a majority of European countries.

**What problems is Reachdesk solving and how is that benefiting you?**

It's helping us to streamline customer advocacy globally.

**Official Response from Sofia Silva:**

> Hi there, thank you for your review and for being a Reachdesk customer. It's incredible to hear about the positive impacts Reachdesk is having in your customer advocacy program. Thank you as well for the feedback about the bulk sends and gift options. Please know that our marketplace team continuously works to add more vendors from more locations to our marketplace!

Once again, thank you so much for your feedback!

  ### 12. Very user friendly platform - great for global gifting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josh H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 21, 2023

**What do you like best about Reachdesk?**

Great slection of gifts and really quick to ensure clients recieve quality gifts. It's been instrumental in driving engagment and encouraging clients to fully utilise and give feedback on our platform.

This platform has become essential within our business, driving positive rengagement with our customers. Our CSM is exceptional, always there when we need them!

**What do you dislike about Reachdesk?**

We do lots of gifts to global clients so would be good to know which are the most redeemed gifts/ most popular in each region. This would be especially useful for delivery vouchers to ensure that its as powerful as possible for the recipient.

**What problems is Reachdesk solving and how is that benefiting you?**

Customer engagement.

**Official Response from Sofia Silva:**

> Hi Josh! Thank you so much for your review - we truly appreciate the feedback! It's really great to hear our platform has been helpful and impactful for your business. And we love that you love our CS team!

Thank you for the helpful feedback on gift information by region and popularity - we hear you and this is something we're looking at!

Again, thank you so much for your review and for being a Reachdesk customer.

  ### 13. It's a tool

**Rating:** 2.5/5.0 stars

**Reviewed by:** Dallas T. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 13, 2024

**What do you like best about Reachdesk?**

The name isn't outlandish and it does offer an array of gifting options.

**What do you dislike about Reachdesk?**

I don't think the UX is as intutive as it needs to be

**What problems is Reachdesk solving and how is that benefiting you?**

Converting the amount of people who will show up to a meeting or take a meeting to begin with.

**Official Response from Sofia Silva:**

> Hi Dallas, thank you so much for your review and for being a Reachdesk customer. We're sad to see you're not having the best time with our platform but we'd love to hear from you - we're always looking to improve! If you're willing to share more, shoot your CSM an email. Thank you so much.

  ### 14. Disappointed, again and again!

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2023

**What do you like best about Reachdesk?**

I adore the CS teammates and project managers that I have worked with; they're a great team and lovely humans!

The easy automation are great, and the many marketplace vendor options as well, specifically the attention to brandables. 

Unfortunately, these points don't cut the investment we've made in the platform, which continues to disappoint.

**What do you dislike about Reachdesk?**

My biggest issue is that I don't trust the platform after too many mistakes;

- Reachdesk has lost our swag in different warehouses across the world; none of it to be found again. So critical to note that this has happened three times.

- They're not savvy at sending across borders to countries that have slightly differing customs requirements than normal.

- The platform requires you to start over on bigger workflows if anything is the slightest bit amiss. Not entirely user-friendly, but to be fair, I haven't met a gifting platform acing this bit yet...

**What problems is Reachdesk solving and how is that benefiting you?**

Honestly, I feel like I have more problems after onboarding the platform.

**Official Response from Sofia Silva:**

> Hi there! Thank you so much for your review - we truly appreciate the feedback.

We're really sorry to hear you haven't had a great experience when it comes to Reachdesk's warehousing and product. It makes us really happy though that you love working with our CS team. If you do feel comfortable reaching out to your CSM, they will be more than happy to try and pave the path forward after these issues.

Thank you for being a Reachdesk customer and we truly hope we can make your experience better soon.

  ### 15. Great platform that assists you in your sales process. Highly reliable .

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 18, 2024

**What do you like best about Reachdesk?**

The best part in my opinion is the fact that it allows yout the option for branded goods whilts having a wide collection of offerings. Great for building brand awareness

**What do you dislike about Reachdesk?**

I'd just say the limited options in certain countries.

**What problems is Reachdesk solving and how is that benefiting you?**

It's solving building the 1-1 connection with your prospects by being able to provide certain gifts for certain prospects. Personalising the prospects journey.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer. Please note that our Marketplace team works continuously to bring in more and more global vendors every day! Keep an eye out for the marketplace as we add more gift options to our existing +3000! Thanks again!

  ### 16. Reachdesk Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 08, 2024

**What do you like best about Reachdesk?**

I like that they have a wide range of items on the marketplace and that I can easily store our inventory at their various warehouses.

**What do you dislike about Reachdesk?**

The landing pages take at least 1 day to update for new edits, I wish I could update and design them myself. Everything is through their landing page team and as we all know in marketing we can changes things frequently so it's difficult waiting on edits to be made or if an items goes out of stock we can't get it updated right away, we have to request support make the update.

**What problems is Reachdesk solving and how is that benefiting you?**

The ability to gift our top performers and reach net new partners.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer. We'll make sure to pass the feedback along.

  ### 17. Solve reach and engagement problem with prospect

**Rating:** 4.5/5.0 stars

**Reviewed by:** Marsha H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 13, 2023

**What do you like best about Reachdesk?**

Connect and rewards customer by gifting them with reward in form of e-giftcard or anything that can be digitally rewarded. Various option of gift that users can select make the software unique. Integration with Gmail and ChiliPiper is easy.

**What do you dislike about Reachdesk?**

Nothing to dislike. Giving customer and user option to choose which gift that they want to redeem provide valuable insight on the campaign running.

**What problems is Reachdesk solving and how is that benefiting you?**

Personalizing gift type to reward customer giving a nice touch that customer will forever remember the experience. It promotes loyalty to brands.

**Official Response from Sofia Silva:**

> Hi Marsha, thank you so much for your review! It's great to hear that you're loving the product, especially the recipient choices feature!

Thank you again for the review, and for being a Reachdesk customer!

  ### 18. The platform has been easy to work with and user friendly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** June 24, 2024

**What do you like best about Reachdesk?**

The team: Katherine and Tara are professional and responsive and great to work with! Also, ReachDesk's support responds quickly and follows up with issues.

**What do you dislike about Reachdesk?**

We have had some issues with shipping items to India from the Australia warehouse.

**What problems is Reachdesk solving and how is that benefiting you?**

ReachDesk helps us with our onboarding of new employees. We send out welcome gear to new employees around the globe. This platform has streamlined our process.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and being a Reachdesk customer! We're really happy to hear that about the positive impact you've seen with our platform! 

  ### 19. Easy to work with

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shaina M. | Prelytix Onboarding Specialist , Mid-Market (51-1000 emp.)

**Reviewed Date:** May 22, 2024

**What do you like best about Reachdesk?**

They are easy to work with and always helpful.

**What do you dislike about Reachdesk?**

I wish there were more smaller incentives that were not cash. like 5 dollar snack bundles or something like that.

**What problems is Reachdesk solving and how is that benefiting you?**

Our incentives for direct mail. It is very helpful to have this app!

**Official Response from Sofia Silva:**

> Hi Shaina, thank you so much for your review and for being a Reachdesk customer - we truly appreciate the feedback!

  ### 20. Great Customer Support and User Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** February 22, 2024

**What do you like best about Reachdesk?**

Reachdesk's platform is very easy to use with a simplifies interface. 
My customer success point of contacts Aoife and Joe are amazing, they always go over and beyond to help us implement creative direct mail campaigns.

**What do you dislike about Reachdesk?**

Had a few warehouse/inventory lead time related teething issues last year. 
The inventory system should show more real time information. It takes a lot of time for the inventory system to get updated.

**What problems is Reachdesk solving and how is that benefiting you?**

Automate and scale up our direct mail campaigns without compromising on the personalization aspect

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer! 

  ### 21. Greatest Partners in Corporate Gifting

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** March 04, 2024

**What do you like best about Reachdesk?**

Reachdesk is an easy to use platform that has a number of features that makes corporate gifting easy. It is easy to create campaigns through the dashboard, and there are some integrations, which make it easy to view analytics of all our marketing efforts in one place.

**What do you dislike about Reachdesk?**

We've run into a few integration issues, but the customer service has been top notch in resolving.

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk is helps show our prospects they are important to us.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review - we appreciate having you as a customer! 

  ### 22. Quick and reliable - can't beat it

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alisha F. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 04, 2024

**What do you like best about Reachdesk?**

I love the simplicity of sending gift cards and swag to clients.

**What do you dislike about Reachdesk?**

There are some restrictions depending on the country.

**What problems is Reachdesk solving and how is that benefiting you?**

Saves so much time researching and/or sending items out. Leaves me time to do my actual job.

**Official Response from Sofia Silva:**

> Hi Alisha, thank you so much for your review and for being a Reachdesk customer! So happy to hear Reachdesk has been a time saver!

  ### 23. Giving a little extra to my customers goes a long way

**Rating:** 5.0/5.0 stars

**Reviewed by:** Silvina F. | Business Development Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 15, 2023

**What do you like best about Reachdesk?**

The integrations with Salesforce are great, super easy to use. I use it quite often, at least 1 a week. It's part of my process now to send a reachdesk gift to any important qualified opp with next steps and the format the customer receives it is also great (either a nice reachdesk email campaign or a link to include in my emails).

**What do you dislike about Reachdesk?**

It would be great to have more templetes or ideas from reachdesk for campaigns but other than that I love it.

**What problems is Reachdesk solving and how is that benefiting you?**

Building a better relationship with my customers.

**Official Response from Sofia Silva:**

> Hi Silvina! Thank you so much for your review - we truly appreciate the feedback! Using the Reachdesk Salesforce integration is a great time saver! Happy to hear you're loving it :) 

And thank you for mentioning you'd like even more templates and ideas! We'll be sure to add more soon :) 

Thank you so much for being a Reachdesk customer.

  ### 24. Great Service

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** January 10, 2024

**What do you like best about Reachdesk?**

Reachdesk is a clear, simple and easy to use platform that has enabled our teams to build great connections with their customers through a number of different features. The support staff are fantastic, always on hand to advise and assist.

**What do you dislike about Reachdesk?**

When scaling up to facilitate larger event shipments, the costs can easily rise. But our CSM advised on best practices to combat this with developments in the platform.

**What problems is Reachdesk solving and how is that benefiting you?**

Storage and distribution of marketing matering and merchandise across EMEA and NA for gifting, customer engagement and events. Simplifying this process across a large number of countries and accomodating each team's needs.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer! It's great to read about the positive impacts Reachdesk is having in your business. Our support team is truly amazing, aren't they?! Thank you once again for the feedback and kind words.

  ### 25. Powerful and Straightforward Global Gifting Platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 13, 2023

**What do you like best about Reachdesk?**

I've used other platforms for gifting and Reachdesk is by far the most powerful platform well set up for global gifting. It was very easy to get started on the platform, integrate with our other platforms and onboard our sales team quickly. We love working with their customer success team—they respond so quickly and really take the time to set us up for success. 

With Reachdesk, we've been able to expand our gifting to multiple regions and what used to require 5 campaigns on competitor platforms now requires one. Its become a lot easier to manage as a platform and customize to each gifting program.

**What do you dislike about Reachdesk?**

Would love to see more options around building gift offers. Right now, folks can choose from multiple gift cards or any gift in the marketplace. Ideally we'd like a prospect swap the gift card or marketplace gift for a pre-selected group of options including other gift types.

**What problems is Reachdesk solving and how is that benefiting you?**

Global gifting, customer gifting, event attendance

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review! We're super happy to hear your happy with the platform and with your support team. It's amazing to read that Reachdesk helped you become more efficient and that it makes your programs easier to manage! 

Thank you for the feedback around recipient choices of gifts - super helpful! And thank you for being a Reachdesk customer.

Happy Holidays!

  ### 26. Great platform to send gifts

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** February 01, 2022

**What do you like best about Reachdesk?**

Reachdesk is extremely easy to use - the categories are well defined, in addition, I like that they have multiple methods to send prospects gifts.

**What do you dislike about Reachdesk?**

I don't think there's anything to dislike. However, I would like to see options for alternative gifts or maybe generate a visa card to buy a prospect something specific.

**What problems is Reachdesk solving and how is that benefiting you?**

We use Reachdesk to easily send prospects gifts - I like that it's easy to use, there's also options to either send them an email to redeem a gift or to attach the link in your own email as a way to prospect. I love that it's everything in one platform too - I don't need to navigate out but can send out gifts in a few clicks!

**Official Response from Sofia Silva:**

> Hi there! Thank you so much for your review - we truly appreciate the feedback! It's great to see that you're loving the platform and it has been helpful in your day to day!

Thank you so much for being a Reachdesk customer. 

  ### 27. Effective and meaningful connections and gifts

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 21, 2023

**What do you like best about Reachdesk?**

The simplicity of being able to send a wide range of gifts or cards that can be tailored to the person you want.

It's a great way to stand out of the crowd and have meaningful outreach and to thank clients - while being super easy to use around the world.

Customer support is very friendly and they have great ideas to help with impactful gifting.

**What do you dislike about Reachdesk?**

Looking forward to being able to gift to more countries and with new ranges as they grow.

**What problems is Reachdesk solving and how is that benefiting you?**

There are a lot of generic and automated sales emails spamming inboxes. When I'm being diligent and researching accounts, it's nice to have a means that can reflect my research and have greater deliverability to prospects.

**Official Response from Sofia Silva:**

> Hi there! Thank you so much for your review - we truly appreciate the feedback! It's really great to hear that Reachdesk has been helpful and impactful for your business and that you love working with our support teams!

Happy to hear you're looking into sending even more gifts internationally! Our Marketplace team is constantly adding new, international vendors to our marketplace, so keep an eye out for new vendors & updates!

Again, thank you so much for your review and for being a Reachdesk customer.

  ### 28. Handy gifting platform

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 13, 2024

**What do you like best about Reachdesk?**

I like how it syncs with Salesforce, has a Chrome plugin and makes it easy to send engraved items

**What do you dislike about Reachdesk?**

The variety of gifts are slim (for US) and we really need a Kosher filter for food items.

**What problems is Reachdesk solving and how is that benefiting you?**

Consolidates several needs — direct mail automation, swag storage. Also allows everyone on the same team (marketing) and across teams (sales) to easily coordinate.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer. It's amazing to read about the multiple use cases and teams that use Reachdesk in your company :) Additionally, please note that our marketplace team works tirelessly to add new items to the marketplace every day - make sure to check for updates regularly. Thank you again!

  ### 29. Best platform to reward the best customers!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** September 12, 2023

**What do you like best about Reachdesk?**

I really appreciate that there is a wide selection of physical gifts and when you can't reach customers with those, there is always the option to send an e-gift card. Furthermore, there is also the possibility of letting the customer choose between multiple vouchers or replacing the physical gift with something else of their liking.

**What do you dislike about Reachdesk?**

At this moment, I can't find any flaws or reasons why I shouldn't like it. It's easy to use. But perhaps more webinars would be helpful with suggestions on how to be more credible and get customers to redeem the vouchers, as they are the easiest gifts to use and send at times.

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesck helps to build up a relationship with a very potential new customer. But also it helps increase engagement with potential customers. For us is also important the integration as it enables us to track all those who redeemed the gifts, and it leads us to know how to better proceed with our campaigns.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review - we truly appreciate the feedback!

It's always great to hear that you're happy with our product and taking full advantage of it to supercharge your DM strategy! Thanks for sharing your educational needs with us - we love to hear your suggestions. Stay tuned as we might have news here very soon!

Once again, thank you for the feedback and for being a Reachdesk customer!

  ### 30. Great platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hamish D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2024

**What do you like best about Reachdesk?**

Easy to use, and a great customer service team.

**What do you dislike about Reachdesk?**

There are limited options for certain countries

**What problems is Reachdesk solving and how is that benefiting you?**

Solving the barrier between clients that emails doesn't hit

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review! We truly appreciate the feedback.

  ### 31. Great tool for direct mail

**Rating:** 5.0/5.0 stars

**Reviewed by:** Addison M. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 23, 2024

**What do you like best about Reachdesk?**

Very easy to use and set-up. Great integrations with SFDC/Outreach. Support team is very helpful and ensure you do not face challenges.

**What do you dislike about Reachdesk?**

None. Some folks do not respond to direct mail

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk helps us unstick prospects & customers who've not responded in a while. Fun way to try and brighten someone's day for a meeting. I can count on Reachdesk to add a sparkle to my outreach.

**Official Response from Sofia Silva:**

> Hi Addison, thank you so much for your review and for being a Reachdesk customer! 

  ### 32. The best gifting platform I've used so far

**Rating:** 4.0/5.0 stars

**Reviewed by:** Anna A. | Enterprise (> 1000 emp.)

**Reviewed Date:** August 09, 2023

**What do you like best about Reachdesk?**

Incredibly helpful and responsive team. I've worked on incredibly normal campaigns with Reachdesk, as well as more involved, complex campaigns (from a marketing operations perspective), and any time I've had a question or an issue with set up, my question is answered quickly and effectively. Our CSM feels like someone who is truly focused on creating success within our organization.

**What do you dislike about Reachdesk?**

Searching for gifts can be a bit cumbersome. Sometimes typing in a normal keyword (i.e. "cookies") does not actually bring up every relevant result. I'd love to see this improved so we could get more creative with our gift options.

**What problems is Reachdesk solving and how is that benefiting you?**

Creating and maintaining enterprise relationships. Reachdesk is helping us craft meaningful and personalized experiences for our top accounts, which helps us introduce ourselves and nurture existing connections.

**Official Response from Sofia Silva:**

> Hi Anna, thank you so much for your review - we truly appreciate the feedback!

We have more than 3,000 gifts in the marketplace so we know how challenging finding the right gift can be sometimes. That's one of the reasons we added Campaign Templates to our platform - with both campaign and gift suggestions (check them out and let your CSM know if you need any support). And in case you're in need of some gifting inspiration, our Q4 Gifting Guide is now available here ➡️ https://go.reachdesk.com/resources/corporate-gifting-guide-q4-23

Once again, thank you for the feedback and for being a Reachdesk customer!

  ### 33. An easy way to reward loyalty

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jaime W. | Head of Community, Advocacy and Events, Enterprise (> 1000 emp.)

**Reviewed Date:** March 05, 2024

**What do you like best about Reachdesk?**

I like how easy and seamless corporate gifting has become with Reachdesk and how we can reward customer loyalty seamlessly

**What do you dislike about Reachdesk?**

That you can not get clear cost breakdown which makes VAT non claimable. This means it's more expensive to send gifts through the platform

**What problems is Reachdesk solving and how is that benefiting you?**

Procurement of wide variety of gifts and gift cards and storage for promotional merchandise.

**Official Response from Sofia Silva:**

> Hi Jaime! Thank you so much for your review and being a Reachdesk customer!

  ### 34. Easy to use platform to automate gift sending and direct mail campaigns

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Reachdesk?**

Reachdesk integrates with our Marketing tools (Salesforce and Marketo) to easily set up automated direct mail campaigns. There is a high quality support from the Reachdesk account executives, customer support, solutions engineer which is very helpful for frequent users.

**What do you dislike about Reachdesk?**

Invoicing process can be complicated when using a credit line

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk is helping us automate direct mail campaigns from gift selection to send tracking

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer!

  ### 35. Great features and nice to customers.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 10, 2024

**What do you like best about Reachdesk?**

easy to use and it please to clients/prospects to receive a nice attention. I don't use it much tho.

**What do you dislike about Reachdesk?**

The choice in gifts and maybe the interface.

**What problems is Reachdesk solving and how is that benefiting you?**

It allows me to make a client feel special and considered.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer!

  ### 36. Reachdesk is an Accelerator of the Sales Process

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 29, 2024

**What do you like best about Reachdesk?**

The ability to re-engage prospects and the ability to create campaigns with company branding. The platform is easy to use.

**What do you dislike about Reachdesk?**

We have not come into any roadblocks with this platform.

**What problems is Reachdesk solving and how is that benefiting you?**

Providing gifts to customers in the sales process to re-engage or after the sales process during onboarding as a thank you

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and being a Reachdesk customer! 

  ### 37. Great Experience!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katia N. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 06, 2024

**What do you like best about Reachdesk?**

Easy and effective campaign campaign campanion!

**What do you dislike about Reachdesk?**

Nothing to dislike! Never had any issues

**What problems is Reachdesk solving and how is that benefiting you?**

To engage potential customers

**Official Response from Sofia Silva:**

> Hi Katia! Thank you so much for your review and for being a Reachdesk customer.

  ### 38. Easy to use, great product updates and fab support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Katie G. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 08, 2023

**What do you like best about Reachdesk?**

Reachdesk is super easy to use and saves me heaps of time with direct mail campaigns. I love that they're always adding on new features meaning there are always new things I can do to experiment. The platform is easy to use and the customer success support is great!

**What do you dislike about Reachdesk?**

There isn't anything I dislike, other than I guess some products are more expensive in the platform than what you can find directly.

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk helps us generate new business opportunities to break into accounts and cut though the noise. Our sales team use it to book new meetings and demos with prospects, and we also use it for seasonal and product direct mail campaigns.

**Official Response from Sofia Silva:**

> Hi Katie! Thank you so much for your review - we truly appreciate the feedback! We're super happy to hear you love our platform and our team.

  ### 39. Great, versatile tool and easy to use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** March 20, 2024

**What do you like best about Reachdesk?**

Once the platform is set up it's fairly easy to use - for both small shipment and large quantities.

**What do you dislike about Reachdesk?**

There are some counties where shipping is still not available.

**What problems is Reachdesk solving and how is that benefiting you?**

I currently use it for two main purposed 1) swag delivery for events and 2) 1:1ABM direct mailing

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer! We currently ship to 163 countries, though we know some might have more gifting options than others. Please note our teams actively work every day to expand our marketplace and give our customers even more options! Thanks again for your review :) 

  ### 40. Easy to use and great customer support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2023

**What do you like best about Reachdesk?**

The customer support is superpb. They have a chat function with real live people that quicky help you through questions, and a dedicated support team to help maximize your campaigns and get the most out of what you're sending.

**What do you dislike about Reachdesk?**

There are still some things that would be great to be able to do on your own, like cancel an order, but the chat function is so easy to use that going about it that way is easy enough.

**What problems is Reachdesk solving and how is that benefiting you?**

They offer a solution that easily sources and sends gifts to customers or prospects that ad a special personal touch to the customer experience. They make this easy and fast, and at a reasonable price to source for one off needs.

**Official Response from Sofia Silva:**

> Hi there! Thank you so much for your review - we truly appreciate the feedback! We're super happy to hear you love our customer support team - they're incredible, we can guarantee! 

We're constantly working on improving our platform and focused on empowering our customers with even more flexibility and ownership! 

Again, thank you so much for your review and for being a Reachdesk customer!

  ### 41. Awesome gifting tool for sales and CS teams!

**Rating:** 4.5/5.0 stars

**Reviewed by:** J Y. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 15, 2023

**What do you like best about Reachdesk?**

Its easy to use, there is a wide variety of gifts to pick from, when there is an issue the CS team is there to help (or support team). I use it everyday in sales outreach to folks.

**What do you dislike about Reachdesk?**

Sometimes toggling between US vs INT gifting options is hard but thats it.

**What problems is Reachdesk solving and how is that benefiting you?**

No having to do all manual work of buying gifts, packing them, printing a label, and shipping them off

**Official Response from Sofia Silva:**

> Hi there! Thank you so much for your review - we truly appreciate the feedback! It's really great to hear our platform has been helpful and impactful for your business. And we love that you love our CS and support teams!

Thank you so much for being a Reachdesk customer.

  ### 42. Seamless procedure with great user experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Petros P. | Sr. Growth Marketing Manager , Enterprise (> 1000 emp.)

**Reviewed Date:** January 10, 2024

**What do you like best about Reachdesk?**

Plethora of options when my gift card had no big value.

**What do you dislike about Reachdesk?**

I would like to be able to highlight the gifts I like and then cherry-pick the one I want.

**What problems is Reachdesk solving and how is that benefiting you?**

Offers plethora of options very quickly through Workday which elevates the hussle.

**Official Response from Sofia Silva:**

> Hi Petros, thank you so much for your review and for being a Reachdesk customer!

  ### 43. Good platform and customer service

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Reachdesk?**

The platform is easy to use and the customer service is fast and efficient. Our account management team is great and always willing to jump in and help when needed.

**What do you dislike about Reachdesk?**

We've had a few items lost in the warehouse, but they always work to resolve.

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk helped set up our internal brand store, which promotes our employer brand.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer! Great to hear about the success of your internal brand store - it's all about the experience, for customers and employees! 
Again, thank you for your feedback - we truly appreciate it.

  ### 44. Easy to use rewards system

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 04, 2024

**What do you like best about Reachdesk?**

Love how easy it is to send out gifts to our partners to thank them for there hard work

**What do you dislike about Reachdesk?**

Can be hard to filter for only UK products 
more flexabilty on digital gifts

**What problems is Reachdesk solving and how is that benefiting you?**

Helping me build realtionships with key stake holders, it makes sure there work does not go un noticed.

**Official Response from Sofia Silva:**

> Hi there, thank you for your review and for being a Reachdesk customer!

  ### 45. SDR Manager's view of Reachdesk

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex O. | Business Development, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 15, 2023

**What do you like best about Reachdesk?**

It allows my team to focus more on their role as opposed to manually sending gifts. They use is as a great hook when drafting outbound messages

**What do you dislike about Reachdesk?**

It was a bit hard to implement when I bought it

**What problems is Reachdesk solving and how is that benefiting you?**

Before our team had to package gifts and send out. Things got messy with budget and re-reimbursement so this solved a lot of reporting problems. Great gift selection too!

**Official Response from Sofia Silva:**

> Hi Alex! Thank you so much for your review - we truly appreciate the feedback! It's really great to hear our platform has been able to ease out some processes for your team and making them more effective!

We're sorry to hear implementation was challenging. In case you want to share additional feedback on implementation/onboarding, please let your CSM know so we can work on improving the experience. 

Again, thank you so much for your review and for being a Reachdesk customer!

  ### 46. Reachdesk gifting success

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 04, 2022

**What do you like best about Reachdesk?**

Reachdesk is a great platform for easily and quickly sending out quality gifts to re-engage, book in meetings with prospects/clients, initiate conversations, even close a deal... From those in our Sales team using it regularly - our 'top users' - they are vocal in how beneficial Reachdesk and the power of gifting has been to them in their role.

**What do you dislike about Reachdesk?**

As a marketer adding in the campaigns for our sales teams to use, I find it a little frustrating when setting up a lot of campaigns in one go as when you're searching the marketplace items it doesn't let you 'open in a new tab' each time. I have raised this in previous feedback but it's never been changed unfortunately. So every new item you want to 'select' as a gift, it takes you to that page, and when you go back to search again, all the country, currency etc i.e. all the dropdown options that you previously filled in are now all blank and require exactly the same selections once again. When you have a lot to add i.e. the recent lot of Christmas gifts, this feels like wasted time when a simple 'open in new tab' ability would avoid having to re-search every time.

**What problems is Reachdesk solving and how is that benefiting you?**

It's allowing our US and EMEA sales teams to open up conversations with cold leads and lapsed clients in ways they couldn't have done without it - i.e. grab a coffee on us and let's have a quick chat - works really well. We're also sending gifts to new customers who meet certain criteria, to welcome them to working with us which is a great added touch.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review - we truly appreciate it here at Reachdesk. 

We're always looking for ways to improve our platform and make it easier for our amazing customers to use it. We take every piece of feedback into account and hope we can address this issue soon.

It's lovely to see all the use cases you're using Reachdesk for - way to go!

Again, thank you so much for your feedback, and for being a Reachdesk customer.

  ### 47. Very Easy to use and helped the conversion rate of getting prospects through the door.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 15, 2024

**What do you like best about Reachdesk?**

Very easy to send and receive vouchers.It helps with incentivising prospects to have a quick intro call with an Expert.

**What do you dislike about Reachdesk?**

Nothing, honesltly ive used many similar tools in the past and this one is by far the best..

**What problems is Reachdesk solving and how is that benefiting you?**

It enabled my company to deliver the moments that matter at scale through data-driven direct mail and gifting. Through Reachdesk i can deliver gifts and direct mail that build deeper connections with customers at the click of a button.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer! We truly appreciate the feedback.

  ### 48. Good gifting platform to be used cross- functionally

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 20, 2024

**What do you like best about Reachdesk?**

Campaigns that can be assigned/cloned across different users and teams

**What do you dislike about Reachdesk?**

Creating landing pages for recipients to claim gifts takes a lot of work and is limited based on the plan you have. We've had to reach out to support each time cause this is not handled by our CSM.

**What problems is Reachdesk solving and how is that benefiting you?**

I use Reachdesk as a reward for outbound campaigns. I can distribute gifts 1:1 or in bulk.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer! We're sorry to hear about your not so positive experience with the landing pages process - we'll make sure to pass along the feedback.

  ### 49. Great platform for Gifting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Reachdesk?**

Reachdesk is a great platform for Direct Mail.

**What do you dislike about Reachdesk?**

Sometimes there can be lagging in syncs between marketo <> Reachdesk so that the sends are delayed as being marketed as delivered

**What problems is Reachdesk solving and how is that benefiting you?**

Being able to scale our direct mail channel - it is helpful that we can use both marketplace and inventory

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer! We truly appreciate the feedback.

  ### 50. Intuitive and quick to send

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mike T. | Client Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 03, 2022

**What do you like best about Reachdesk?**

Useful to engage clients in an innovative way, easy to send, good integration with SFDC, quick to send, from a user perspective pre & post-sales it's a good addition

**What do you dislike about Reachdesk?**

Cost:benefit could be improved to really showcase clear ROI

**What problems is Reachdesk solving and how is that benefiting you?**

Celebrating client milestones, re-engaging clients, choosing a different reachout pathway

**Official Response from Sofia Silva:**

> Hi Mike! Thank you so much for your review! We're super happy to hear you're loving the platform! 

Good to hear you think the ROI section could be improved - we'll pass the feedback down to our product team.

Once again, thank you so much for the review and for being a Reachdesk customer!


## Reachdesk Discussions
  - [What are the most common reactions you receive from prospects? Has anyone ever refused a gift?](https://www.g2.com/discussions/28264-what-are-the-most-common-reactions-you-receive-from-prospects-has-anyone-ever-refused-a-gift) - 1 comment

- [View Reachdesk pricing details and edition comparison](https://www.g2.com/products/reachdesk/reviews?page=91&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-07-22+04%3A28%3A30+-0500&secure%5Bsession_id%5D=e37b9faf-5ad4-4955-b5e6-4b459fff0a0d&secure%5Btoken%5D=5e8c5be824e91cd839112fd217d6cd2a72184e32febcaa0ef494ccd78ca3abe9&format=llm_user)
## Reachdesk Integrations
  - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews)
  - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)
  - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)
  - [BambooHR](https://www.g2.com/products/bamboohr/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [Chili Piper](https://www.g2.com/products/chili-piper/reviews)
  - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Dynamics 365 Customer Voice](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews)
  - [Orca](https://www.g2.com/products/cortez-labs-orca/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
  - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Salesloft](https://www.g2.com/products/salesloft/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## Reachdesk Features
**Logistics**
- Direct Mail Design
- CRM & Marketing Automation Integration
- Custom Batch Sizes
- Delivery Speed

**Platform Basics**
- Warehousing
- Procurement
- Fulfillment
- Inventory Management

**Platform Basics**
- Centralization
- Account Identification and Segmentation
- Lead-to-Account Matching
- Multichannel Engagement
- Personalized Content and Messaging

**Platform Basics**
- Gift Status Tracking
- Budgeting

**Rewards & Incentives**
- Reward Catalog
- Customization
- Bulk Ordering
- Budget Management
- Dashboard
- Analytics & Reporting
- User, Role, and Access Management
- Integrations
- Reward API

**Agentic AI - Rewards and Incentives**
- Cross-system Integration
- Proactive Assistance

**Marketing Distribution**
- Segmentation 
- Personalized Messaging 
- Website Personalization 
- Email Campaigns 
- Direct Mail

**Testing & Tracking**
- Mailing List Management
- Dashboards & Reporting
- A/B Testing

**Reporting**
- Spend
- Conversion Rates

**Platform Data**
- Measurement
- Revenue Analytics

**Platform Data**
- Conversion Rate Measurement

**Platform Additional Functionality**
- Proof Portal
- Budgeting
- CRM Integration
- Other Integrations
- API
- Customer Advocacy Integration
- Swag Stores

**Platform Additional Functionality **
- Integrations

**Platform Additional Functionality**
- Inventory Management
- Warehouse and Fulfillment

**Agentic AI - Direct Mail Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Account-Based Orchestration Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Integrations**
- Buyer Intent Data Integration
- Marketing Automation Integration
- CRM Integration

**Artificial Intelligence**
- AI-Powered Data Analysis
- AI Personalization

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