--- title: Reachdesk Reviews meta_title: 'Reachdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1155 reviews by the users' company size, role or industry to find out how Reachdesk works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1155 scale: '5' date_modified: '2026-07-29' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reachdesk Reviews **Vendor:** Reachdesk **Category:** [Direct Mail Automation Software](https://www.g2.com/categories/direct-mail-automation) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,155 ## About Reachdesk Leading marketing and sales teams trust Reachdesk to generate pipeline, accelerate deals, and strengthen customer relationships through integrated global gifting and swag logistics. Our clients achieve over 480% ROI and a 19% increase in closed deals. With Reachdesk, create, store, ship, track, and measure hyper-personalized corporate gifts—all from one platform. Our AI-driven personalization ensures each gift is thoughtful, timley, and aligned with your goals. Eliminate guesswork with actionable insights that optimize your budget while driving ROI and measuring the impact of every gift. As your trusted gifting partner, we promise 5x ROI and transparent pricing—empowering you to deliver moments that matter. ## Reachdesk Pros & Cons **What users like:** - Users commend the **ease of use** of Reachdesk, finding it intuitive and efficient for gifting campaigns. (124 reviews) - Users value the **curated executive gifting** options from Reachdesk, enhancing client relationships and streamlining campaigns effortlessly. (92 reviews) - Users love the **ease of gift sending** with Reachdesk, appreciating its integration and tracking features for better engagement. (85 reviews) - Users appreciate the **diverse gifting options** offered by Reachdesk, making it easy to manage their gifting process efficiently. (56 reviews) - Users love the **easy sending** feature of Reachdesk, allowing quick and efficient gift delivery directly from Salesforce. (47 reviews) - Ease of Sending (37 reviews) - Users appreciate the **personalization** features of Reachdesk, enhancing client engagement and fostering stronger relationships. (35 reviews) - Customer Support (33 reviews) - Users appreciate the **wonderful variety of options** provided by Reachdesk for gifts and incentives globally. (33 reviews) - Experience (28 reviews) **What users dislike:** - Users find the **limited gifting options** frustrating, especially regarding size selection and managing multiple gifts efficiently. (25 reviews) - Users find the **limited options** in managing gifts and recipient choices to be cumbersome and inefficient. (24 reviews) - Users find some gifts on Reachdesk to be **expensive** , impacting budgeting and scalability for team gifts. (23 reviews) - Users find Reachdesk’s **interface clunky** for managing campaigns and suggest improving workflows and gift selection processes. (18 reviews) - Users find the **difficulty** in managing sizes and navigating the platform slows down their gifting process significantly. (17 reviews) - Users face **limited international availability** , encountering delays and lack of options for cross-border inventory and gifts. (16 reviews) - High Prices (15 reviews) - Slow Shipping (15 reviews) - Users find **geographical limitations** challenging, particularly with fewer gifting options available in certain countries. (14 reviews) - Campaign Management (12 reviews) ## Reachdesk Reviews ### 1. Does exactly what it says on the tin! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly H. | Demand Generation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Reachdesk?** How easy it is to set up campaigns across teams and also split budgets. Big win! **What do you dislike about Reachdesk?** Honestly... nothing. I'm super glad we have it. **What problems is Reachdesk solving and how is that benefiting you?** Keeping prospects and customers happy. **Official Response from Sofia Silva:** > Hi Holly, thank you so much for your review—we really appreciate it! Sofia @ Reachdesk ### 2. Helps me share the love and get more meetings! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Reachdesk?** The selection of gifts available to send prospects - gift cards, food, alcohol, wellness hampers, office, pet friendly Easy to use I can send a branded email directly to a prospect's inbox OR use a link if I'm already chatting to them via LinkedIn/Email/Whatsapp **What do you dislike about Reachdesk?** The lag when you type your salesforce integration in - it's literally 3 seconds so not even a big deal but I would love it to be IMMEDIATE **What problems is Reachdesk solving and how is that benefiting you?** It's softening my cold outreach to people - making them actually enjoy receiving my prospecting efforts **Official Response from Sofia Silva:** > Hi Alex, thank you so much for your review and for being a Reachdesk customer! It's incredible to hear about the positive impact of Reachdesk in your outreach. ### 3. Great platform making customer gifting easy! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Reachdesk?** In my role, I frequently use Reachdesk for gifting our customers, e.g. as token of appreciation for creating a case study with us, as a little treat for the holidays or as incentivization. I really like how easy and self-explanatory it is to use Reachdesk and that sending gifts literally takes seconds! Also love that you can track if someone had received a gift or not - that helps a lot with appropriate follow-up! **What do you dislike about Reachdesk?** Being based in Europe, I would wish Reachdesk had better options (Marketplace and eGifts) for the European market. The selection for North America is great, but finding an appropriate gift for European customers can be hard! Also, I wish the process for adding additional resources to one's wallet would be easier - it is quite manual now! **What problems is Reachdesk solving and how is that benefiting you?** Reachdesk helps us to built and strenghten lasting relationships with our customers, making them feel special. **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and for being a Reachdesk customer! We're super happy to hear about how you've been using Reachdesk to strengthen relationships with customers. Way to go! We also really appreciate the feedback about marketplace options - please note our Marketplace team works tirelessly to keep adding new and more diverse options so keep an eye out for new vendors there! Once again, thank you! ### 4. A One Stop Shop ! **Rating:** 4.0/5.0 stars **Reviewed by:** Riley Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Reachdesk?** Having a central partner and platform when it comes to housing inventory (internationally), creating and sourcing branded merch, sending internal & client gifts, project management and reporting is a game changer. The Reachdesk team and customer support is always a pleasure to interact with. **What do you dislike about Reachdesk?** There are some processes that could be automated more. Ex. Having an address book would be helpful instead of having to manually input recipient info each send. The search features could use improvement and while the user interface is pleasant, it lacks organization- folders and organizational tools in the campaign and inventory sections would help. The people profuct could probably be beneficial to our team, but is a bit pricey. **What problems is Reachdesk solving and how is that benefiting you?** International shipping and warehousing is a huge benefit to us as a global remote-first company. **Official Response from Sofia Silva:** > Hi Riley, thank you so much for your review and being a Reachdesk customer. Thank you as well for the helpful feedback about processes and UI. We appreciate it! ### 5. Reach desk makes it really easy to delight your clients + go the extra mile. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Reachdesk?** Ease of use and SPEED of use. This is the most important thing - make it easy for us to be great! **What do you dislike about Reachdesk?** Cost is apparently high and it is challenging to get the org to buy into it/see the ROI. **What problems is Reachdesk solving and how is that benefiting you?** It takes a long time to buy gifts/lunches/thank yous and Reach Desk makes it easy - love not having to "expense" thigns. **Official Response from Sofia Silva:** > Hi there, thank you so much for the wonderful review! We appreciate the feedback about costs and proving ROI—we'd love to help. Email me at sofia.silva@reachdesk.com and let's tackle this challenge together! Best, Sofia @ Reachdesk ### 6. Simple and practically effortless to use **Rating:** 5.0/5.0 stars **Reviewed by:** Laura R. | Senior Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Reachdesk?** Ease of use. I can very quickly send a voucher without having to enter multiple fields - all I need to enter is the person's name, email address, and country. **What do you dislike about Reachdesk?** There is nothing I dislike about Reachdesk, it's one of the very few pieces of software I use day to day and don't have any issues with. **What problems is Reachdesk solving and how is that benefiting you?** It allows us to quickly reward our customers for their time, but the admin effort required to issue a voucher is so minimal that it doesn't eat in to large chunks of my time - which is the biggest win. **Official Response from Sofia Silva:** > Hi Laura, thank you so much for your feedback and for being a Reachdesk customer. We're so happy to hear you're happy with Reachdesk and we truly appreciate the incredible review! ### 7. Easy platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Claire K. | Field Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Reachdesk?** It's pretty easy to use. The customer service is great! **What do you dislike about Reachdesk?** Having shorter send times. Sometimes I need a quick turn around to ship something out so it would be nice to have an express sender option. **What problems is Reachdesk solving and how is that benefiting you?** Housing all of our swag and shipping to our destinations. **Official Response from Sofia Silva:** > Hi Claire, thank you so much for your review and being a Reachdesk customer! We truly appreciate the feedback! ### 8. Great and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reachdesk?** I like that it makes sending gifts easy and making sure you see it arrived. **What do you dislike about Reachdesk?** There's not much to dislike but I will say the admin side is hard to figure out where I as a seller get access to things **What problems is Reachdesk solving and how is that benefiting you?** it helps build relationships with our customers and prospects so that they feel special. **Official Response from Sofia Silva:** > Hi there, thank you so much for your review! It's great to hear our platform has been making a positive impact in your prospect and customer relationships! Best, Sofia @ Reachdesk ### 9. Head of Sales Development **Rating:** 4.0/5.0 stars **Reviewed by:** Zach L. | Head of Sales Development, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reachdesk?** -Great gift options -measurability of the gifts **What do you dislike about Reachdesk?** the tool is pretty streamlined - no firm feedback **What problems is Reachdesk solving and how is that benefiting you?** gifting **Official Response from Sofia Silva:** > Hi Zach, thank you so much for your review and for being a Reachdesk customer! Best, Sofia @ Reachdesk ### 10. Client gifting made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Reachdesk?** Reachdesk makes it easy to send a gift to a client - eliminating the admin tasks tradionally associated with gifting while giving clients the choice in what gift they want. **What do you dislike about Reachdesk?** Their offering for regions like the UK are more built out than in Australia, but the team are receptive to feedback and source things as requested. **What problems is Reachdesk solving and how is that benefiting you?** It makes it easier to reward clients for acts of advocacy, congratulate them for hitting milestones and creating wow moments. Previously I was buying vouchers and sending them on a 1-1 basis but having one link campaign that can be sent to multiple people is a game changer. **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and being a Reachdesk customer - we truly appreciate the feedback! ### 11. Easy to use and super effective platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex J. | Senior Customer Success Manager, EMEA, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Reachdesk?** A great range of gifts to be able to send out. Really intuitive platform! **What do you dislike about Reachdesk?** That platform is really easy to use and I don't think it needs much improvement **What problems is Reachdesk solving and how is that benefiting you?** Better engagement with prospects and customers **Official Response from Sofia Silva:** > Hi Alex, thank you so much for your review and being a Reachdesk customer! ### 12. Really great tool for sending out gifts to clients! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Reachdesk?** I love that you can send a gift as an email and as a URL. **What do you dislike about Reachdesk?** Have had times where the price changes at checkout and can be confusing. **What problems is Reachdesk solving and how is that benefiting you?** Sending gifts to clients. **Official Response from Sofia Silva:** > Hi there, thank you for your review of Reachdesk and being a customer—we appreciate you! ### 13. Easy-to-use platform with growing marketplace options around the world **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Reachdesk?** I like that Reachdesk is so easy to use and has a decent marketplace offering around the world which has not been the case with other vendors I've used in the past. Shipping is reliable and usually fast. Customer Service is always there to support. **What do you dislike about Reachdesk?** Shipping and picking costs can sum up quite quickly and make some prices on the marketplace or shipping smaller products a little unreasonable. **What problems is Reachdesk solving and how is that benefiting you?** 1:1 and 1:many gifting as well as larger event shippings **Official Response from Sofia Silva:** > Hi there, thank you for your wonderful review—we truly appreciate the feedback. We understand shipping and picking can sometimes increase costs, and we are working on streamlining our internal processes to improve this experience for our customers. We appreciate you sharing your experience with us! Best, Sofia @ Reachdesk ### 14. Great tool for gifting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Reachdesk?** I love that you can order items one-off and that they have a large store of options to choose from. It saves us from buying in bulk and wasting inventory. I also love that that we can buy through the platform or ship directly to the platform. They really seem to have something for everyone. **What do you dislike about Reachdesk?** Shipping from external vendors to the platform is a time intensive process and shipping between warehouses is costly and takes a lot of time as well. **What problems is Reachdesk solving and how is that benefiting you?** I don't have to order in bulk and waste items. I also like that I can just tap into my wallet and deduct versus having to create a sales order every time I want to ship something and worry about random shipping charges. **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and for being a Reachdesk customer! We're so glad Reachdesk has helped simplify your gifting strategy! We hear you regarding warehouse shipment - please know our supply chain team is working on streamlining this process and making it even better! Thanks again. ### 15. Limited **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Reachdesk?** The platform itself is relatively easy to use. I like being able to set up campaigns and pick special branded gifts depending on my needs. **What do you dislike about Reachdesk?** I have had challenges getting a wide variety of gifts in various regions/countries. I have found that the selection of gift cards is very limited. This causes a challenge as I share global gift cards to customers and employees. The inventory has also caused some frustration and delays. If I select Visa and Amazon as my main gift cards, I have received emails on several occasions that the Visa is out of stock and my customers will be offered the gift at a later date. **What problems is Reachdesk solving and how is that benefiting you?** I can send gifts to customers as an appreciation and reward employees for participating in company programs. **Official Response from Sofia Silva:** > Hi there, thank you for your review and for being a Reachdesk customer. We're happy to see that you're using Reachdesk to reward employees - it's so important! But we're also sad to hear that you haven't had the best experience at times. We appreciate the feedback and will pass it along to our internal teams. We hope your experience improves moving forward. While facing any issues, don't hesitate to reach out to your CSM - our team is more than happy to help! ### 16. The best tool for sending gifts to your customers and partners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Reachdesk?** Navigation on the platform and creating campaigns are super easy. The team is always happy to help and give you tips on enhancing the experience. **What do you dislike about Reachdesk?** There could be more items on Marketplace in certain countries (ES, CZ, SK, DE). **What problems is Reachdesk solving and how is that benefiting you?** Easy storage and wide range of products **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and for being a Reachdesk customer! We're happy to hear you find our platform user-friendly and appreciate the feedback about our team. We understand the importance of having a wide range of items available for different countries and continuously work on expanding our Marketplace. Best, Sofia @ Reachdesk ### 17. Love Reachdesk! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Reachdesk?** It works and is easy use. We switched from a gifting provider that gave us lots of trouble, so reachdesk has been a relief to use. **What do you dislike about Reachdesk?** Haven't experienced any issues with reachdesk yet. **What problems is Reachdesk solving and how is that benefiting you?** A product that works and is easy to use, makes it easy to build a relationship with the client **Official Response from Sofia Silva:** > Hi there, thank you so much for your thoughtful review—we really appreciate the feedback. We're happy to hear the switch from your previous provider was smooth and positive for you! Best, Sofia @ Reachdesk ### 18. Great product and a great team to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Dorothy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Reachdesk?** - Used Reachdesk for over a year and more useful features are being release every quarter and is very relevant for my use case - Easy to use platform, the hardest part to train the team is to get a time that works for everyone. The platform itself is self explanatory and user friendly - Responsive team and very helpful throughout projects - A must have solution for companies especially after brexit there is a real problem getting gifts across to the EU with delays and custom issues - The platform helps my company to craft a good customer experience when marketing communicates with prospects, customers and internal staffs **What do you dislike about Reachdesk?** - I wish the bulk buy process is quicker - Would be great to have more brands and products on the platform **What problems is Reachdesk solving and how is that benefiting you?** Reachdesk helps us to get around the shipping problem that we have in the UK when we send orders across to mainland Europe. Before Reachdesk our merchandise always get stuck in customs and we had to get a number of companies involved to get the order released hence missing event dates and deadlines, etc. Reachdesk eliminated all of that and it helps a hugely as we do a lot of events and we can now also run campaigns with a landing page giving our audience a better and more secure experience when it comes to corporate gifting. **Official Response from Sofia Silva:** > Hi Dorothy! Thank you so much for your review - we truly appreciate the feedback! We're super happy to hear you love our platform. Our Marketplace team is constantly bringing new vendors on board, so every week there's something new in there! Again, thank you so much for your review and for being a Reachdesk customer! We hope to keep supporting your corporate gifting journey for many more years to come. ### 19. Fascinating concept, great execution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Reachdesk?** I love the idea to provide people with what they would like, rather than us telling a prospect what our marketing department liked. You hand out a gift card or code and they get to choose from a wide array., it is easy to use, we enyoed the integration back to Salesforce and it was no effort to get started. **What do you dislike about Reachdesk?** I am sometimes not excited with the lead times. The advantage of handing out a gift rather than a code is the immediate reaction. That is missing at RechDesk, obviously. **What problems is Reachdesk solving and how is that benefiting you?** Instead of travelling with a bulk load of goodies, we can travel light and hand out cards. Love that **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and being a Reachdesk customer. We love to hear the feedback about our recipient choices feature and are really happy you find it valuable! We'd love to hear more about the lead times you mention, and what you feel is missing. Shoot your CSM an email and we're more than happy to help! Again, thank you so much! ### 20. Great value in RD **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reachdesk?** RD has an integration built into our CRM that makes sending out direct mail to prospects so much more efficient. **What do you dislike about Reachdesk?** RD support can sometimes be backed up and not respond within the business day you reach out. **What problems is Reachdesk solving and how is that benefiting you?** sending out direct mail. **Official Response from Sofia Silva:** > Hi there, thank you so much for your review⎯we truly appreciate the feedback! Sofia @ Reachdesk ### 21. Great direct mail platform for global initiatives **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Reachdesk?** We are a global company, so the fact that Reachdesk has so many options across NA, EMEA, and APJ makes our jobs a lot easier - and the fact that there are just so many gift options to start. The tool is very user-friendly and easy to pick up. Also, our CSM is so quick to respond to any question we may have and offer resources which is fabulous. **What do you dislike about Reachdesk?** The integration with Salesforce hit some hiccups with our internal team, but it was able to be resolved. **What problems is Reachdesk solving and how is that benefiting you?** It allows us to get creative with both our prospecting and marketing efforts - gives our BDR team another touchpoint with key accounts and gives our Marketing team a way to further engage with leads + show customer appreciation. Helps build stronger relationships! **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and for being a Reachdesk customer. It's really great to read about the different teams that have been using Reachdesk and the success that they're seeing! We appreciate the feedback - thank you! ### 22. Great Team. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Reachdesk?** World Wide shipping, customizable products and support team **What do you dislike about Reachdesk?** We've had some issues with the US warehouse inventory and shipping SLAs **Recommendations to others considering Reachdesk:** If you need global shipping with a wide variety of customizable gifts, look at ReachDesk **What problems is Reachdesk solving and how is that benefiting you?** Direct Mail gifting for prospects and renewal/expansion customers **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and for being a Reachdesk (new!) customer. We hope you keep enjoying the platform, and let us know if your team needs any further support. ### 23. Great for Cold Outreach **Rating:** 4.5/5.0 stars **Reviewed by:** Erin B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Reachdesk?** I really liked that I was able to easily send giftcards to prospects when I was outbounding to them. This allowed me to invite my prospects to chat over a cup of coffee and send a gift card for them to purchase their coffee. In my opinion it showed that I valued the prospects time and was offering something of value in exchange for them taking time out of their day to meet with me. I really liked how easy it was for the prospects to access the gift cards. I thought that it was awesome that you could easily track if the prospect had used the gift card or not through the Reachdesk platform. I was able to use this especially during the holiday season in all of my outreach. It helped me make much more targeted and personalized, strategic outreach. This significantly increased my ability to hit and exceed my quota attainment. **What do you dislike about Reachdesk?** The tracking of the data could only tell me after someone cashed in the gift certificate but not if they had interacted with the link. This may have changed since I last used it, but this was a point of frustration. Also, I had to copy and paste a link into my emails, which can be problematic because many people don't click on links from people they do not know, especially on their work computers. It would also sometimes flag my outreach and send my emails to SPAM. **What problems is Reachdesk solving and how is that benefiting you?** It helped me offer something of value to my prospects to help incentivise them joining me on a call to discuss how we could potential help them. It also helped me to personalize my outreach. I think prospects received my outreach favorably and felt that it was written by a human for them and not by an AI bot and/or just sent out to everyone I could find on LinkedIn. Instead focusing on key people who would find a conversation about our product relevant to their role and responsibilities. **Official Response from Sofia Silva:** > Hi Erin, thank you for your review and being a Reachdesk customer! We're thrilled to learn about the positive impacts Reachdesk has had in your day-to-day! ### 24. Best platform for gifting **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey M. | Founder / Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Reachdesk?** Reachdesk is so easy to use and has such great marketplace items to send out to customers. **What do you dislike about Reachdesk?** Shipping items out of inventory to an employee could be easier. **What problems is Reachdesk solving and how is that benefiting you?** We are seeing that we can move the needle quicker with out customers. It is helping to bolster our pipeline and we are seeing results! **Official Response from Sofia Silva:** > Hi Lindsey! Thank you so much for your review and being a Reachdesk customer. We truly appreciate the feedback. ### 25. It has been smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Subhashree P. | Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Reachdesk?** Variety of gift options helps to navigate a find the perfect one **What do you dislike about Reachdesk?** The delivery timeline is sometimes not met. **What problems is Reachdesk solving and how is that benefiting you?** Delivery Time line **Official Response from Sofia Silva:** > Hi Subhashree, thank you so much for your review and being a Reachdesk customer! ### 26. Streamlining Personalized Gifting and Strengthening Customer Relationships **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Reachdesk?** We can provide our prospects and customers individualized gifts with Reachdesk, which enhances the experience and makes it more memorable. Because Reachdesk integrates with so many marketing automation and customer relationship management tools, it's easier to track the success of our campaigns and add gifting into our current workflows. **What do you dislike about Reachdesk?** While Reachdesk offers a range of gift options, we have sometimes faced an issue where the gift gets out of stock by the time we start promoting the campaign. There are a few instances where we are not notified about the updates done to Reachdesk UI which gets confusing sometimes. **What problems is Reachdesk solving and how is that benefiting you?** Reachdesk lets us send branded gifts or promotional materials, which helps us increase and maintain brand awareness with potential customers. Presenting well-chosen presents to current clients can enhance rapport and increase client retention rates. It's a means of expressing gratitude and encouraging steadfast loyalty. **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and for being a Reachdesk customer. It's amazing to read about all the positive impacts and efficiencies you've been seeing with Reachdesk! ### 27. Our go to choice for everything Direct Mail **Rating:** 4.5/5.0 stars **Reviewed by:** Karandeep S. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Reachdesk?** Easy to use, navigate, warehouses across. Great customer support and easy to integrate. **What do you dislike about Reachdesk?** Limited goods in marketplace, price for goods are high **What problems is Reachdesk solving and how is that benefiting you?** Its quick, makes activation of direct mail campaigns really easy. Love the integration and seeing all data under dashboards **Official Response from Sofia Silva:** > Hi Karandeep, thank you for your review and being a Reachdesk customer! We truly appreciate the feedback. ### 28. Reachdesk has made direct mail / gifting a breeze, and saved my sanity in the process **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte K. | Sr Director, Global Customer Experience, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Reachdesk?** When you work for global organizations, trying to find a way to streamline elements of gifting and direct mail can always be a challenge in terms of logistics involved, warehouse management, and of course cost and returns... And don't get me started on working with shipping couriers internationally! Reachdesk has removed (most) of the headache involved with doing any form of international shipping and gifting via a very easy-to-use SaaS platform that is directly connected to our MarTech stack (Marketo/Salesforce) to ensure tracking and ROI. It also ensures that we have streamlined governance when it comes to spending and compliance, brand consistency, and overall programs being run within the business. I love that we have the choice between having our own inventory, sending gift cards, and working with local vendors on-demand via their Marketplace. It gives us and our customers more choice, and the ability to send something to people anywhere in the world (without having to fear customs). On top of having made my life easier, and our customers delighted, every single human I've interacted with at Reachdesk has been absolutely wonderful and helpful. A great testament to the culture they have built there. They take feedback and suggestions onboard with pleasure, and will involve you in some elements of feature validation and feature design: as such, I've seen some really great improvements come through in the product in the year we've been using the platform. **What do you dislike about Reachdesk?** Dislike is a strong word, but would love to see more opportunities to order items on demand. There are a few vendors in the Marketplace that allow us to do that in the US, but would like to be able to scale that a bit more: more coverage, and the opportunity to do larger campaigns/sends. Sourcing items is a bit more complicated than it needs to be, and sometimes not the most economical. We have started exploring working with other vendors for the sourcing and then sending them to Reachdesk for warehousing, campaign management, and self-service. Please, please, please also consider opening a warehouse in India! Finally, elements of licensing/seat management are a bit of a challenge. Would love to see an option to have cheaper seats for senders that don't require them to have a full licence, which would allow better flexibility and internal adoption. **What problems is Reachdesk solving and how is that benefiting you?** - International warehousing of branded merchandise (5 warehouses) : one single vendor, easy view of stock levels, management of inventory via teams - Tracking: spend, shipping, impact, straight into our wider MarTech stack - Self-service: empowering teams to manage their own gifting campaigns instead of having one bottleneck **Official Response from Sofia Silva:** > Hi Charlotte! Thank you so much for this review and feedback - we truly appreciate it. It makes us really happy to see your business grow with us and to be able to grow with you as well! As you mention, we're always looking to improve our platform so all the things you mentioned are music to our ears! Again, thank you for being a customer and for your feedback! ### 29. Amazing ease of use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Reachdesk?** We are able to send giftcards/ etc to team members/clients without wasting time. **What do you dislike about Reachdesk?** Not a lot. There can always be more choices, but it is minimal. **What problems is Reachdesk solving and how is that benefiting you?** Team appreciation! Guest loyalties! Productivity (time saver) **Official Response from Sofia Silva:** > Hi there, thank you so much for your review—we truly appreciate the feedback! ### 30. Great Gifting Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Reachdesk?** Gifting is easy to set up and organize with a wide range of physical and egift options. We use Reachdesk to start conversations with former customers changing jobs, holiday campaigns, pre and post event perks, and help to engage prospects throughout the funnel. They've also recently created some new/improved integration with Outreach, Salesforce, and Gmail. **What do you dislike about Reachdesk?** I think there is more work to be done on the reporting side of reachdesk and the flexibility and intuitiveness of some of the physical gifting processes. Customer support is always there to help if there are issues or questions though. **What problems is Reachdesk solving and how is that benefiting you?** Reachdesk is helping our sales team nudge and boost goodwill with prospects, helping us push deals through and creating an additional touchpoint. It's also helping to re-engage unengaged prospects and open up conversations. **Official Response from Sofia Silva:** > Hi there, thank you so much for your review - we truly appreciate the feedback! Reachdesk Insights was launched a year ago, but we're not stopping there and our engineering team is focused on making it better and more intuitive and informative as we go. Stay tuned for updates! Once again, thank you for the feedback and for being a Reachdesk customer! ### 31. Great platform. Go Reachdesk! **Rating:** 5.0/5.0 stars **Reviewed by:** Lucie S. | People Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Reachdesk?** Reachdesk is helping us make our external and internal customers happy through gifting. The platform is easy to use and intuitive. Our account manager Aoife is an amazing person who is always happy to help and I am always looking forward to our catch ups. **What do you dislike about Reachdesk?** The time it takes to create personalised swag If we choose to make it directly with the Reachdesk team. **What problems is Reachdesk solving and how is that benefiting you?** Reachdesk is great for storing our items in their warehouses. They help us delivery new joiners' swag before they join our company, and we send gifts to our customers. It is easy enough to send stuff through Reachdesk with quick delivery. **Official Response from Sofia Silva:** > Hi Lucie, thank you so much for your review and being a Reachdesk customer. We're thrilled about the positive impact Reachdesk is having with both external and internal customers! ### 32. Great gifting platform. Tons of options, easy to use and prove out ROI. **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Reachdesk?** This has been a great gifting platform. We switched from a competitor and have been so much happier with Reachdesk. The campaigns are very easy to build and there are so many options to choose from. It easily associates gifts with Salesforce Opportunities and let's us see the ROI of any campaign we setup. We've been very happy with Reachdesk. **What do you dislike about Reachdesk?** Haven't really come across any as of yet. **What problems is Reachdesk solving and how is that benefiting you?** Ability to tie revenue to our gifting program **Official Response from Sofia Silva:** > Hi Tyler, thank you so much for your review and for being a Reachdesk customer. We're really happy to hear your move to Reachdesk has proved fruitful and we can't wait to grow together! Thank you once again. ### 33. Reachdesk with Snowflake **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Reachdesk?** Reachdesk helps me break the ice with my prospects **What do you dislike about Reachdesk?** It's not really about your service its just that it adds another step to all the things I already do **What problems is Reachdesk solving and how is that benefiting you?** It helps me connect quicker with cold prospects **Official Response from Sofia Silva:** > Hi there, thank you so much for your review! We truly appreciate the feedback and would love to help you integrate gifting into your ongoing activities. Feel free to email me—I'm more than happy to help! Best, Sofia @ Reachdesk ### 34. Wide range of gifting options in Marketplace **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Reachdesk?** There's a wide range of products available to select in terms of price and category. The customer support is also super responsive. They respond to all our queries and all requests are handled on priority basis. **What do you dislike about Reachdesk?** While setting campaigns on Reachdesk if integration could be a bit easier, that would be great. **What problems is Reachdesk solving and how is that benefiting you?** Gifting options in many countries in one platform **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and being a Reachdesk customer! ### 35. Streamlines sending to customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Reachdesk?** Reachdesk has streamlined our sending to customers. We have automation built-in with our CRM that triggers sends based on certain actions which is helpful is saving our team time. We switched from another sending platform over to Reachdesk and so far the experience has been better overall. It is useful for both campaign sends as well as one-off sends. **What do you dislike about Reachdesk?** No current dislikes about Reachdesk that I can speak to. **What problems is Reachdesk solving and how is that benefiting you?** Reachdesk solves the problem of enabling sending across our entire organization, while also allowing for internal governance and tracking of gifting to customers. It saves us time and automates many steps around sending to customers and prospects around the globe. **Official Response from Sofia Silva:** > Hi there, thank you for your review and for being a Reachdesk customer. We're incredibly happy to hear that your experience with Reachdesk has been nothing but positive! ### 36. Sales Rep **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reachdesk?** Easy to use and is very user friendly which I enjoy **What do you dislike about Reachdesk?** Sometimes logging in is redundant or takes time **What problems is Reachdesk solving and how is that benefiting you?** Makes it easy to outreach and provide resources to clients **Official Response from Sofia Silva:** > Hi there, thank you so much for your review! Sofia @ Reachdesk ### 37. Great selection of products **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Reachdesk?** I like the selection of products and the ability to easily send gift cards to clients. I also like that the gift card expires if they don't redeem it so you don't waste your budget. **What do you dislike about Reachdesk?** The alcohol is extremely marked up. Some of the brands you can find at the grocery store for $50 but Reach Desk is selling it for $150, which seems excessive. **What problems is Reachdesk solving and how is that benefiting you?** It solves the problem of having to go drop off a gift in person - and that saves me a ton of time. **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and for being a Reachdesk customer. We truly appreciate the feedback! ### 38. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Reachdesk?** I like how reachdesk gets the job done! My clients get their gifts quickly! **What do you dislike about Reachdesk?** So far, I don't have any complains or dislikes. **What problems is Reachdesk solving and how is that benefiting you?** It allows to build more rapport with clients. **Official Response from Sofia Silva:** > Hi there, thank you for your wonderful review! Best, Sofia @ Reachdesk ### 39. Cutting through the noise when prospecting **Rating:** 4.0/5.0 stars **Reviewed by:** Benjamin J. | BDM, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Reachdesk?** Reachdesk is a brilliant tool for sales people who are looking to cut through the noise & catch the attention of their prospects. They have a HUGE selection of gifts to send for all budgets. It's also brilliant for nurturing relationships with potential & exisiting clients. Love the fact that they regularly provide you with ideas for campaigns to run throughtout the year. Super easy to use and the CS team are always on hand to help you get the best results from the platform. **What do you dislike about Reachdesk?** Sometimes the marketplace gifts can be a little on the expensive side. **What problems is Reachdesk solving and how is that benefiting you?** With sales being very crowded it helps you stand out & catch your prospects attention. **Official Response from Sofia Silva:** > Hi Benjamin, thank you so much for your review! We appreciate the feedback and are really happy to hear that you've been loving the platform! Speaking of gifting ideas, we just launched our Q1 gifting guide, take a look! Thank you once again, for your review and for being a Reachdesk customer! ### 40. Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole S. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Reachdesk?** Reachdesk is a great tool for gifting clients. Very easy to use and easy to track which gifts have been claimed or not! Message customization is a bonus and looks sleek. Love that a tool like this exists, to help further relationship-building with clients. **What do you dislike about Reachdesk?** The tool is very user friendly and there is nothing to dislike! **What problems is Reachdesk solving and how is that benefiting you?** Reachdesk helps me to build stronger relationships with my clients, allowing me to send tokens of appreciation. Very easy to use and was not a burden for me to do - loved checking in to see which clients were accepting gifts. **Official Response from Sofia Silva:** > Hi Nicole! Thank you for your review and being a Reachdesk customer. We're super happy to hear about the positive impact Reachdesk is having in your day-to-day! ### 41. Great customer success and user-friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren N. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Reachdesk?** Reachdesk makes it easy for our sales reps to send personalized gifts to prospects and customers. Implementation was very easy and the user training was helpful for our reps to learn the platform. Our customer success manager, Nikki Faerman is incredibly helpful and responsive. The complexity of sends and campaigns can scale up as we grow. **What do you dislike about Reachdesk?** The wallet individual wallet vs team wallet is a little confusing for the users and the admin to reallocate and add more funds. **What problems is Reachdesk solving and how is that benefiting you?** With crowded inboxes, it's hard to stand out, and it's easy for prospects to ghost after an initial meeting. Reachdesk is allowing us to get the attention, and build relationships with prospects and customers by personalizing gift sends to them. It makes the transaction of doing business a lot more fun and personal. **Official Response from Sofia Silva:** > Hi there! Thank you so much for your review - we truly appreciate the feedback! We're super happy to hear you love our customer support team - they're incredible, we can guarantee! We're constantly working on improving our platform and focused on empowering our customers with even more flexibility and ownership! Again, thank you so much for your review and for being a Reachdesk customer! ### 42. Simple, efficient, integrated gifting system **Rating:** 5.0/5.0 stars **Reviewed by:** William S. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Reachdesk?** Now that we've been using Reachdesk for more than 1 year, we have plenty of gift options to pick from in both CA and US. Gifts can be branded with our logo. Directly integrated with our client and prospect contact details in Salesforce. Good client support when we have issues. **What do you dislike about Reachdesk?** It used to be the lack of gifting options in Canada but it has been resolved. Cannot think of anything I now dislike. Keep up the great work **What problems is Reachdesk solving and how is that benefiting you?** One centralized marketplace with a wide choice of gifts to deliver to prospects and clients in an automated manner. Integrated with our CRM for ease of use. **Official Response from Sofia Silva:** > Hi William! Thank you so much for your review - we're super happy to hear you've been enjoying the platform and our gift offering. Thank you for being a Reachdesk customer! ### 43. Great for international marketing campaigns **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Reachdesk?** I really like how customizable the campaign features are in Reachdesk. It is also very user-friendly. Recently, they added a new feature that allows us to customize swag items with our company logo, which is really nice. Our Customer Success Manager and the support team are extremely responsive and always ready to provide assistance and suggestions. **What do you dislike about Reachdesk?** More tracking features to send directly to the customer. Also, we tried to do a customized bundle for marketplace gifts, and the delay in getting the items with the merchant spanned over a month. **What problems is Reachdesk solving and how is that benefiting you?** The ability to send gifting campaigns to our international customers. **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and for being a Reachdesk customer. We're really happy to see you've been taking hyper-personalization to the next level with Reachdesk. Additionally, we apologize for any inconvenience the issue with the marketplace vendor might have caused - we hope you have a better experience in the future. Again, thank you so much for your incredible review. ### 44. Reachdesk is a gamechanger for our funnel! **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Reachdesk?** We love how easy it is to use and the variety of gifting options available. It also integrates with so many of our existing products, which made it so easy to integrate into our plan. **What do you dislike about Reachdesk?** I don't have any dislikes about Reachdesk. **What problems is Reachdesk solving and how is that benefiting you?** We got Reachdesk to help improve our no-show rate for demos and to help close open opportunities. It has been an amazing tool to help us accomplish both of these! **Official Response from Sofia Silva:** > Hi Charlotte! Thank you so much for your review and for being a Reachdesk customer. We're so happy to hear about the positive impact Reachdesk is having on improving key business metrics! ### 45. A great onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anna-Lisa P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Reachdesk?** The people I have met at Reachdesk have always been open, friendly and clear on their offering and next steps. They had a good approach to sales in terms keeping themselves on the agenda but not being overly pushy and so made it easy to consider during the buying process. The onboarding has been a smooth transition from sales to CSM and the process has been made simple, digestible and straightforward. **What do you dislike about Reachdesk?** I am yet to discover anything I don't like **What problems is Reachdesk solving and how is that benefiting you?** Our immediate need was to consolidate branded merchandise for our EMEA events and help with inventrory management and shipment to support events. Moving into next year we plan to use Reachdesk for our ABM campaigns and integrate this into our automated marketing more. **Official Response from Sofia Silva:** > Hi Anna-Lisa! Thank you so much for your review - we truly appreciate the feedback! We're super happy to hear you loved the buying process and like our platform! Thank you so much for being a Reachdesk customer. Can't wait to start helping you with ABM campaigns next year! ### 46. Effective, fast and easy gifting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Reachdesk?** Love the range of gifts, e gifts, charity options and how addresses can be submitted by the reciever. Makes it easy to be all in one platform. The handling and postal fees are also transparent which I appreciate for budgeting. **What do you dislike about Reachdesk?** The regional differences can be a challenge if you are gifting glocally - you have to find local equvialents as many gifts cannot be sent globally. But this is a small issue you can work around. **What problems is Reachdesk solving and how is that benefiting you?** Gifting a variety of gifts all over the world **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and for being a Reachdesk customer. We appreciate the feedback! ### 47. Takes the headache out of corporate gifting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Reachdesk?** The UX for Reachdesk is simple to grasp and makes it really easy to select gifts, identify the recipients, and get the gifts on their way. It takes out a lot of the prevous manual coordination required to gift. **What do you dislike about Reachdesk?** Bundling is still a challenge with Reachdesk. It's tricky in general to send multiple items via corporate gifting. **What problems is Reachdesk solving and how is that benefiting you?** Reachdesk's gifting has been a game-changer for how gift internally and externally. Previously, coordinating and sending gifts was an operational nightmare - with different vendors and delivery tracking. Reachdesk simplifies the entire process within their platform, letting me browse a curated catalog, customize packaging with notes, and have everything shipped directly to the recipient. **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and being a Reachdesk customer. In case you need more enablement around bundling items via Reachdesk, we'd suggest reaching you to your CSM so they can guide you through it! ### 48. Love Reachdesk! Scalable gifting for Marketing teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Reachdesk?** I love how Reachdesk simplifies the gifting process for our customer marketing team, making it easy to run reward/recognition programs for our customer advocates. **What do you dislike about Reachdesk?** We struggled a bit to figure out the best warehousing strategy for global gifting campaigns, I wish that had been a bit easier to sort out. **What problems is Reachdesk solving and how is that benefiting you?** Reachdesk has allowed us to build a scalable gifting process for our global customer advocacy program. Our team is able to deliver more personalized thank you and engagement gifts to our users, and the users love the experience of receiving their thank you items! **Official Response from Sofia Silva:** > Hi there, thank you so much for your review and for being a Reachdesk customer. We're really happy to see Reachdesk has been a key component of your customer reward program! ### 49. Simplifies what was previously a painful process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Reachdesk?** It makes it so much easier to send out incentives to users. Previously managing the purchasing of gift cards, the distribution, tracking whether those cards were such a pain. And the budget of all that was a pain. Now its simple and easy. **What do you dislike about Reachdesk?** Honestly, I don't have anything to complain about. **What problems is Reachdesk solving and how is that benefiting you?** Heliping me manage gift card distribution to users who have taken surveys. **Official Response from Sofia Silva:** > Hi there, thank you for your review and for being a Reachdesk customer! We truly appreciate the feedback and are happy to hear Reachdesk has made your life easier! ### 50. Only gifting platform we use **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya G. | operations;marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Reachdesk?** Super use-friendly platform. Makes the process of selecting gifts a breeze. I love the wide variety of gift options, I can always find something perfect from my own branded swag to an elevated executive gift like a branded bottle of champagne. Lastly, personalization is a game changer. Yes, the gifts are the best part when opening up a package but having a personalized note adds a nice touch and leaves a lasting impression. **What do you dislike about Reachdesk?** Sometimes there is a lag time when needing to hear back from the support team. I wish not everything had to go through support and I could just go straight to my custmer success manager to help me solve an issue. **What problems is Reachdesk solving and how is that benefiting you?** Reachdesk is helping us create intimate and personalized touch points with Roundel clients. We did not have this when we were all remote and not having in-person client meetings so reachdesk was a quick solve. Reachdesk also stores all my Roundel inventory. Because no one goes to the office anymore, having reachdesk store out swag is super helpful and makes it easy to send by just logging on to the prortal. **Official Response from Sofia Silva:** > Hi there, thank you so much for your review - we truly appreciate the feedback! It's really exciting to see that you're loving the product and leveraging it for multiple use cases - it makes us really happy! We have a small - but mighty - customer success and support team. So there will be times in which they won't be able to give you an answer right away. But please note that they're always working hard in the background to help you with whatever you need. Once again, thank you for the feedback and for being a Reachdesk customer! ## Reachdesk Discussions - [What are the most common reactions you receive from prospects? Has anyone ever refused a gift?](https://www.g2.com/discussions/28264-what-are-the-most-common-reactions-you-receive-from-prospects-has-anyone-ever-refused-a-gift) - 1 comment - [View Reachdesk pricing details and edition comparison](https://www.g2.com/products/reachdesk/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+01%3A52%3A29+-0500&secure%5Bsession_id%5D=dec560e9-dbe6-426c-a356-67ff9834254b&secure%5Btoken%5D=8dc0a4ba32217ca17995a8934a9da24312dcee099f372e8b5f3a22d1c1378a73&format=llm_user) ## Reachdesk Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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Direct Mail Design - CRM & Marketing Automation Integration - Custom Batch Sizes - Delivery Speed **Platform Basics** - Warehousing - Procurement - Fulfillment - Inventory Management **Platform Basics** - Centralization - Account Identification and Segmentation - Lead-to-Account Matching - Multichannel Engagement - Personalized Content and Messaging **Platform Basics** - Gift Status Tracking - Budgeting **Rewards & Incentives** - Reward Catalog - Customization - Bulk Ordering - Budget Management - Dashboard - Analytics & Reporting - User, Role, and Access Management - Integrations - Reward API **Agentic AI - Rewards and Incentives** - Cross-system Integration - Proactive Assistance **Marketing Distribution** - Segmentation - Personalized Messaging - Website Personalization - Email Campaigns - Direct Mail **Testing & Tracking** - Mailing List Management - Dashboards & Reporting - A/B Testing **Reporting** - Spend - Conversion Rates **Platform Data** - Measurement - Revenue Analytics **Platform Data** - Conversion Rate Measurement **Platform Additional Functionality** - Proof Portal - Budgeting - CRM Integration - Other Integrations - API - Customer Advocacy Integration - Swag Stores **Platform Additional Functionality ** - Integrations **Platform Additional Functionality** - Inventory Management - Warehouse and Fulfillment **Agentic AI - Direct Mail Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Account-Based Orchestration Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Integrations** - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration **Artificial Intelligence** - AI-Powered Data Analysis - AI Personalization ## Top Reachdesk Alternatives - [Sendoso](https://www.g2.com/products/sendoso/reviews) - 4.5/5.0 (1,376 reviews) - [Alyce by Sendoso](https://www.g2.com/products/alyce-by-sendoso/reviews) - 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