---
title: Re:amaze Reviews
meta_title: 'Re:amaze Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 140 reviews by the users' company size, role or industry
  to find out how Re:amaze works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 140
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Re:amaze Reviews
**Vendor:** GoDaddy  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 140
## About Re:amaze
Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.



## Re:amaze Pros & Cons
**What users like:**

- Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product. (1 reviews)
- Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features. (1 reviews)


## Re:amaze Discussions
  - [What if your pricing changes in the future? Will I be grandfathered?](https://www.g2.com/discussions/grandfathering) - 2 comments, 1 upvote
  - [Do you offer discounts?](https://www.g2.com/discussions/discounts-677005de-b8b6-465d-ab11-705872f4be92) - 1 comment, 1 upvote
  - [What is your team size and how long have you been around?](https://www.g2.com/discussions/about-re-amaze) - 1 comment, 1 upvote
  - [What are Re:amaze's core features?](https://www.g2.com/discussions/core-features) - 1 comment, 1 upvote
  - [Am I required to be on a contract with Re:amaze?](https://www.g2.com/discussions/contract-policy) - 1 comment, 1 upvote

- [View Re:amaze pricing details and edition comparison](https://www.g2.com/products/re-amaze/reviews?page=6&section=pricing&secure%5Bexpires_at%5D=2026-07-19+14%3A49%3A44+-0500&secure%5Bsession_id%5D=c52e9f62-5aa3-41a5-afcd-47d757c6380a&secure%5Btoken%5D=c1283c947dce634a365b50124cead2ba2a2840fb1fc15c3c976b49d2955ac5a8&format=llm_user)
## Re:amaze Integrations
  - [Shopify](https://www.g2.com/products/shopify/reviews)

## Re:amaze Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Process**
- Mentions
- Tickets
- Macros

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Re:amaze Alternatives
  - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (551 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)