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Rasa Reviews & Product Details

Rasa Overview

What is Rasa?

Rasa is the leader in generative conversational AI, empowering enterprises to optimize customer service processes and reduce costs by enabling next-level AI assistant development and operation at scale. Combining pro-code and no-code options, our platform allows cross-team collaboration for smarter and faster AI assistant building to accelerate time-to-value significantly. Our unique approach transparently leverages an LLM-native dialogue engine that makes Rasa a reliable and innovative partner for enterprises seeking to significantly enhance their customer interactions with seamless conversational experiences. Rasa provides the data privacy, security, and scalability our Fortune 500 enterprise customers need.

Rasa Details
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Product Description

Rasa is the essential platform for creating superior customer experiences. With Rasa, all teams can create personalized, automated interactions with customers, at scale. Rasa provides infrastructure & tools necessary for building the very best assistants - ones that meaningfully transform how customers communicate with businesses.


Seller Details
Seller
Rasa
Year Founded
2016
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
137 employees on LinkedIn®

MO
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Recent Rasa Reviews

Noman S.
NS
Noman S.Small-Business (50 or fewer emp.)
3.5 out of 5
"I had developed a dialogue flow like app on it"
Open sourced conversational AI platform it is
KD
Kosta D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Rasa Enterprise is fantastic"
Rasa is a tool designed for machine learning experts who strive for performance. If youre looking for an AI platform with features you want to exp...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Amazing Experience"
i like about rasa hiw much is integratable and easy to train.
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Rasa Media

Rasa Demo - Talk to your AI assistant
Have you built a new Flow? Try it out right away in the Studio interface. Trace the flow of conversation through your AI Assistant to test and debug new developments.
Rasa Demo - Flow builder
Build flows without any code. The most extensible generative conversational AI framework in a no-code user interface enables business users to drag and drop dialogue components for easier AI assistant development.
Rasa Demo - Flow editor
Central content management to curate your AI Assistant training data. Efficiently repurpose and reuse assistant data: search, add, edit, and update assistant data directly in Studio.
Rasa Demo - Conversation Review
Empower analysts, testers, and builders to review user conversations to optimize your AI assistant performance and improve the user experience. Filter and tag key conversations for review, and share within your team for increased collaboration and efficiency.
Rasa Demo - Pro-code flow builder
No Black Boxes: Fully transparent conversational AI enables deep customization and explainability enabling a high-performance architecture.
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11 Rasa Reviews

4.0 out of 5
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11 Rasa Reviews
4.0 out of 5
11 Rasa Reviews
4.0 out of 5

Rasa Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Noman S.
NS
Data Scientist / Conversational AI / Machine Learning Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rasa?

Open sourced conversational AI platform it is Review collected by and hosted on G2.com.

What do you dislike about Rasa?

Not coping with the Large language models Review collected by and hosted on G2.com.

What problems is Rasa solving and how is that benefiting you?

Helps building chatbots Review collected by and hosted on G2.com.

KD
Marketing Consultant
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rasa?

Rasa is a tool designed for machine learning experts who strive for performance. If youre looking for an AI platform with features you want to explore options such as Kore or Amelia. Review collected by and hosted on G2.com.

What do you dislike about Rasa?

I find its user friendly navigation somewhat lacking. It greatly benefit from detailed documentation. Review collected by and hosted on G2.com.

What problems is Rasa solving and how is that benefiting you?

It solves the problem of complex natural language understanding in our chatbot operations. Thanks to Rasa to Delivers precise responses. This has resulted in enhanced customer satisfaction. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Rasa?

They have steadily improved the underlying tech and you can get about as good performance out of Rasa as anything else. Being a totally open book also makes it easier to wring the most out of it. Review collected by and hosted on G2.com.

What do you dislike about Rasa?

Its prime audience are machine learning specialists going for 99% in terms of performance. However, that also means it is highly complex. You can get to 95% or better using a true conversational AI platform that provides all the ancillary needs in conversational AI that Rasa does not support. If you are a major company, consider a full platform such as Kore, Amelia, or others. The Gartner quadrant for conversational AI is a pretty good reference, and it rightly places Rasa as a niche player. Review collected by and hosted on G2.com.

What problems is Rasa solving and how is that benefiting you?

Was provided as a tool for others to develop bots. They rarely did so well on their own. Review collected by and hosted on G2.com.

James B.
JB
Client Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Rasa?

Rasa is an open-source framework for building conversational ai. It is more customizable for different use cases and business problems. Review collected by and hosted on G2.com.

What do you dislike about Rasa?

Make more features for supporting LLM models and build more support for different databases Review collected by and hosted on G2.com.

What problems is Rasa solving and how is that benefiting you?

Rasa helps developers to build a more comprehensive chatbot (aka agents) for different use cases, I mainly use this for chatbot development purposes. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rasa?

i like about rasa hiw much is integratable and easy to train. Review collected by and hosted on G2.com.

What do you dislike about Rasa?

Specifying the model structure is hard in Rasa. Review collected by and hosted on G2.com.

What problems is Rasa solving and how is that benefiting you?

Rasa is integrating the LLMs which help in creating a well trained model. Review collected by and hosted on G2.com.

Vinay B.
VB
DevOps Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rasa?

Has a good interface and will be there for them need of complete the best of the important things with easy navigation of website Review collected by and hosted on G2.com.

What do you dislike about Rasa?

Working well but need some good user interface so and easy to use user friendly Review collected by and hosted on G2.com.

What problems is Rasa solving and how is that benefiting you?

Rasa is a good application for the website interface and easy to navigate and maintenance Review collected by and hosted on G2.com.

Dhruv J.
DJ
Founding Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rasa?

Easy to update similar conversation. A lot of easier part to write the conversation. Review collected by and hosted on G2.com.

What do you dislike about Rasa?

It is very difficult to use rasa for long form conversation or a little deep conversation. Review collected by and hosted on G2.com.

What problems is Rasa solving and how is that benefiting you?

Rasa is providing a good framework to write long form conversation. We are AI company, we create bot that can interviews, so the framework is very helpful for us. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rasa?

It is more personalization and individually created for everyone and we can segment emails and customisable. Review collected by and hosted on G2.com.

What do you dislike about Rasa?

We can do automation and customisation of news letters. This process will do automatically and we can sit back and relax Review collected by and hosted on G2.com.

What problems is Rasa solving and how is that benefiting you?

Not sure emailchim or rasa.io or nodemailer is the better choice. I did not fine any problems while using rasa Review collected by and hosted on G2.com.

SS
Data Scientist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rasa?

The open source platform makes it the super popular framework for conversational assistant building platform. Review collected by and hosted on G2.com.

What do you dislike about Rasa?

Nothing I can think of as of now. The RASA team is doing a great job in terms of addressing their drawbacks quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Rasa:

I highly recommend using the RASA framework to build conversational AI. It is evolving at a much faster pace when compared to other big companies competing in this field. Review collected by and hosted on G2.com.

What problems is Rasa solving and how is that benefiting you?

It reduced the workload on call centers for repeated and general queries. Customers were very much satisfied. The customers had 100% ROI within six months of building a chatbot with RASA. Review collected by and hosted on G2.com.

Sandeep S.
SS
Manager - Data Analytics & Insights
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rasa?

The end to end development features is top-notch. Review collected by and hosted on G2.com.

What do you dislike about Rasa?

At times it might feel that there is too much to do as it offers a wide range of capabilities. Review collected by and hosted on G2.com.

What problems is Rasa solving and how is that benefiting you?

End-to-end contextual Chatbot development offers a great deal of flexibility to design, prototype and develop and deploy. Review collected by and hosted on G2.com.