I appreciate RapidScale for managing our firewall and SD WAN solution effectively. They provide trained individuals who assist us with these technologies. I really liked that we have experienced zero downtimes with our SD WAN solution and the response time for support requests is good. I've only had positive experiences with their support, which is quick and knowledgeable. Their troubleshooting services and access to firewall settings have been beneficial for us. RapidScale's unique approaches have stood out to me, and their great service encourages me to continue using their firewall and SD WAN management services. Review collected by and hosted on G2.com.

Not applicable Review collected by and hosted on G2.com.

Pretty much everything I mentioned in my last answer. They are just amazing and I am thankful that they're there when I need them. Review collected by and hosted on G2.com.

I have no complaints at this time. Please keep doing what you're already doing. Review collected by and hosted on G2.com.

Their communication skills are great; they always reach out to make sure our issues have been resolved. Review collected by and hosted on G2.com.

I have no negative comments—only positive feedback for RapidScale. They are highly professional and genuinely care about supporting other resources and projects. Review collected by and hosted on G2.com.

How responsive they are to submitted tickets. Review collected by and hosted on G2.com.

It's difficult to really say. They have been great. There are some issues they have been unable to rectify, but these appear to be carried over issues from our previous vendor, and not due to RapidScale themselves. Review collected by and hosted on G2.com.

So helpful! So knowledgeable and very easy to work with! And being open and available to help 24 hours a day, 7 days a week is unbelievably wonderful! Review collected by and hosted on G2.com.

I haven't found anything I dislike about RapidScale. Review collected by and hosted on G2.com.

I appreciate that RapidScale is easy to use and set up. The support is very quick to alert us of issues that may arise, which is really helpful. Review collected by and hosted on G2.com.

Can be a little pricy. Review collected by and hosted on G2.com.

Informal process to obtain technical advice and support. Review collected by and hosted on G2.com.

Monitoring and response to network issues is ineffective. Review collected by and hosted on G2.com.

Very good and professional to answer my questions Review collected by and hosted on G2.com.

No............................................... Review collected by and hosted on G2.com.

Dedicated Senior Account Engineer and Dedicated Account Manager. Review collected by and hosted on G2.com.

Monitoring runbooks are inconsistently followed. Review collected by and hosted on G2.com.

We wanted to move into Microsoft 365 environment because so many of our outside clients, especially government and department of defense already use 365. We wanted a smooth transition while retaining things like email channels, teams, rules, distros, as well as our vast shared cloud storage. Review collected by and hosted on G2.com.

The transitition from Google Drive and Shared Drives to SharePOint OneDrive was a learning curve for our employee. Firstly, SharePoint is just not designed to be as flexible with huge shared cloud libraries as Google Drive is. The migration timeframe for 8TB (millions of files) was weeks, not days or hours. Additional training materials would be nice. Review collected by and hosted on G2.com.