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RapidFire Tools Reviews - Page 13

RapidFire Tools Suite Overview

What is RapidFire Tools?

RapidFire Tools makes innovative software products purpose-built for MSPs and IT departments to better secure and manage the networks they're responsible for. We make the magic happen with proprietary scanning technology that acquires and crunches massive amounts of IT data from networks, local and remote computers, and the cloud and turn it into meaningful and actionable information. From 360-degree IT Assessments, to deep-dive vulnerability discovery, to IT change detection, to compliance process management, RapidFire Tools is the market-leading brand for automated IT risk management tools used by IT professionals for the purposes of network audits and compliance.

Included with this Suite
RapidFire Tools Details
Product Website
Languages Supported
English
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Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,684 Twitter followers
LinkedIn® Page
www.linkedin.com
4,835 employees on LinkedIn®
Description

Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs). Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Kaseya IT Complete is the most comprehensive, integrated IT management platform comprised of industry-leading solutions from Kaseya, Unitrends, Rapidfire Tools, Spanning Cloud Apps, IT Glue, ID Agent and Graphus. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.


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RapidFire Tools Media

RapidFire Tools Demo - Network Detective Pro Dashboard
Network Detective Pro Dashboard
RapidFire Tools Demo - RapidFire Tools Sites Dashboard
RapidFire Tools Sites Dashboard
RapidFire Tools Demo - VulScan Dashboard
VulScan Dashboard
RapidFire Tools Demo - Network Detective Pro Sites, Operating Systems and Users Dashboard
Network Detective Pro Sites, Operating Systems and Users Dashboard
RapidFire Tools Demo - Compliance Manager GRC Standards and Controls
Compliance Manager GRC Standards and Controls
RapidFire Tools Demo - VulScan Data Collector
VulScan Data Collector
Network Detective Pro Demo For MSPs
Play RapidFire Tools Video
Network Detective Pro Demo For MSPs
Network Detective Pro Demo For IT Departments
Play RapidFire Tools Video
Network Detective Pro Demo For IT Departments
VulScan demo
Play RapidFire Tools Video
VulScan demo
Compliance Manager GRC demo
Play RapidFire Tools Video
Compliance Manager GRC demo
Cyber Hawk demo
Play RapidFire Tools Video
Cyber Hawk demo

Official Interactive Demo

RapidFire Tools demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

253 RapidFire Tools Reviews

4.2 out of 5
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253 RapidFire Tools Reviews
4.2 out of 5
253 RapidFire Tools Reviews
4.2 out of 5

Overall Review Sentiment for RapidFire ToolsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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TW
Mid-Market(51-1000 emp.)
Product Reviewed: VulScan
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about VulScan?

The best thing about Vulscan is how the findings are represented to you. It'd be one thing if it just said "there's a vulnerability with X and here's the relevant CVE and the CVSS Score," but Vulscan goes well beyond that. It explains why this is a vulnerability, when it was found and how best to remediate. It gives you all the tools you need to make informed decisions on the cybersecurity posture of a client's (or your own) network. Worth the money Review collected by and hosted on G2.com.

What do you dislike about VulScan?

Vulscan can be a bit tricky to install because it requires you to install on a hypervisor. It took us several days to install it correctly the first time but once we got the hang of it, it turned out to be OK. I would much rather have an ISO file that we boot a VM to and then install the OS that way but that's my 2 cents. Review collected by and hosted on G2.com.

What problems is VulScan solving and how is that benefiting you?

The best help it provides is helping us to keep with with all of the CVE's that we as an MSP need to be on top of. If we aren't proactively protecting against new threats, we aren't doing our jobs. Review collected by and hosted on G2.com.

MM
Small-Business(50 or fewer emp.)
Product Reviewed: Compliance Manager GRC
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Compliance Manager GRC?

Compliance Manager makes tracking adherence to compliance frameworks easy. The best part of Compliance Manager is the ability to manage a POAM within the application. The fact that I can also openly allow my customers to contribute documentation and answer questions within the GRC actively makes information handoff more efficient and results in fewer meetings.

Additionally, the integration into other tools such as VulnScanner or NetworkDetective also helps in excising pertinent data from tools that we already use or sell to our customers. Review collected by and hosted on G2.com.

What do you dislike about Compliance Manager GRC?

The onboarding process and deployment of the GRC tools is cumbersome and the documentation is not very well done.

The GRC should also include a spiderweb visualization for controls that gives an instant visual indicator to how well an organization is performing against controls.

The GRC platform should also include more templates for required compliance documentation.

A store of templated documents (and the ability to add our own custom one for all customers) should be added. Review collected by and hosted on G2.com.

What problems is Compliance Manager GRC solving and how is that benefiting you?

Compliance management as a whole. We struggled with ensuring that customers were able to provide the correct information and update the information on their own terms without a cumbersome data exchange process. Compliance Manager provides a single pane of glass for all of the data exchange and gives users a quicker identification on their progress against the different compliance frameworks. Review collected by and hosted on G2.com.

Connie S.
CS
Small-Business(50 or fewer emp.)
Product Reviewed: Network Detective Pro
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Network Detective Pro?

Network Detective Pro is very helpful when trying to generate reports for our technology Business review meetings with our clients. Network Detective Pro Makes it easy to compile and present these much needed reports when we need them most! Review collected by and hosted on G2.com.

What do you dislike about Network Detective Pro?

The least useful thing I would say is having to use the desktop app. Review collected by and hosted on G2.com.

What problems is Network Detective Pro solving and how is that benefiting you?

It has help us eliminate wasting time and automating our process. Review collected by and hosted on G2.com.

Response from Bonnie Goldberg of Network Detective Pro

Hi Connie. I want to make sure you have heard that the online version of Network Detective Pro has been deployed and is available for you to use today.

See how Network Detective Pro improved
Verified User in Computer & Network Security
UC
Small-Business(50 or fewer emp.)
Product Reviewed: Compliance Manager GRC
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Compliance Manager GRC?

It let's you generate your own questions and let's you use hotkeys to go through the review. Review collected by and hosted on G2.com.

What do you dislike about Compliance Manager GRC?

It doesn't seem to let you isolate the review questions into their own sections. Review collected by and hosted on G2.com.

What problems is Compliance Manager GRC solving and how is that benefiting you?

Best practices review Review collected by and hosted on G2.com.

Verified User in Machinery
AM
Small-Business(50 or fewer emp.)
Product Reviewed: Compliance Manager GRC
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Compliance Manager GRC?

I really liked how easy and fast it was to get acclimated to the platform. Even teaching out client how to review their tasks, the client picked it up. Running scans was much easier than expected. Review collected by and hosted on G2.com.

What do you dislike about Compliance Manager GRC?

The Biggest issue I have, is that not all controls are accurate. Particularlly NIST 800-171, we found server of control that do not match what is in the actual policy and produces from NIST. I submitted a ticket and was told that one would be updated this month and the rest would be reviewed late. Review collected by and hosted on G2.com.

What problems is Compliance Manager GRC solving and how is that benefiting you?

A guideline and template for auditing clients. Review collected by and hosted on G2.com.

Response from Rebecca Doyle of Compliance Manager GRC

Dear customer,

Thank you for taking the time to provide your valuable feedback on Compliance Manager GRC. We are genuinely pleased to hear that you found our platform easy to use and efficient, particularly in terms of teaching clients and running scans. Your positive experience with these features is exactly what we aim for.

We also greatly appreciate your honest input regarding the accuracy of certain controls, specifically those related to NIST 800-171. We understand the importance of having precise and up-to-date controls for effective compliance management. Your observation has been taken very seriously, and we apologize for any inconvenience this has caused.

We want to assure you that the issue you raised is currently being addressed with the highest priority. As mentioned, one of the controls will be updated this month. We are also expediting the review of the remaining controls to ensure they align accurately with the NIST standards as soon as possible. Our commitment to providing a reliable and compliant platform is unwavering, and your feedback is invaluable in helping us maintain this standard.

We do our best to ensure the accuracy of all requirements. We pull the information directly from the respective organizations site (ie. NIST, CIS, etc) and we work closely with experts in the field to review all standards before they are released. In the unlikely event that a requirement has inaccurate information, we will review, update and deploy an update to the system as quickly as possible.

Furthermore, we recognize the significance of having clear guidelines and templates for auditing clients. Our team is continuously working to enhance our resources, and your suggestion will certainly be considered as we develop future updates and enhancements. Please feel free to reach out if there are any other ways we can assist or if you have additional feedback. We are here to support you and ensure your experience with Compliance Manager GRC is nothing short of excellent.

Thank you once again for your review and for being a valued member of our community.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Product Reviewed: VulScan
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about VulScan?

It is integrated into the Rapidfire Portal and for what it does, it is fairly inexpensive. Review collected by and hosted on G2.com.

What do you dislike about VulScan?

2 things.

1) you can not pull multi-site reports of all sites in your tenant. It would be nice to be able to get a global view so that we can tell what vulnerabilities are affecting all sites, or enough sites to make an automated solution feasible.

2) The remediation direction is very generic. Review collected by and hosted on G2.com.

What problems is VulScan solving and how is that benefiting you?

Insite into the client environment. Review collected by and hosted on G2.com.

Response from Bonnie Goldberg of VulScan

Thank you for your feedback. We will share it with our product development team.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
Product Reviewed: Compliance Manager GRC
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Compliance Manager GRC?

Happy with the Cybersecurity protection and intergration was not chaotic. Review collected by and hosted on G2.com.

What do you dislike about Compliance Manager GRC?

There's really nothing about it I dislike. Review collected by and hosted on G2.com.

What problems is Compliance Manager GRC solving and how is that benefiting you?

That I don't have the answer to, I would have to converse with my boss. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Product Reviewed: Compliance Manager GRC
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Compliance Manager GRC?

I love how effortless documenting everything is. Compliance checks have never been easier! Review collected by and hosted on G2.com.

What do you dislike about Compliance Manager GRC?

There is not much to dislike. User administration could be a little simpler. Review collected by and hosted on G2.com.

What problems is Compliance Manager GRC solving and how is that benefiting you?

Managing compliance reports in a central location. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Small-Business(50 or fewer emp.)
Product Reviewed: Network Detective Pro
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Network Detective Pro?

I really like this tool for its cybersecurity prospecting ability. Review collected by and hosted on G2.com.

What do you dislike about Network Detective Pro?

The other scans require a few more permissions on clients machines. Review collected by and hosted on G2.com.

What problems is Network Detective Pro solving and how is that benefiting you?

The cybersecurity scans provided a conversation for that prospecting follow up call. Review collected by and hosted on G2.com.

RF
Small-Business(50 or fewer emp.)
Product Reviewed: Compliance Manager GRC
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Compliance Manager GRC?

I like that it is very straightforward and easy to use. It is also robust enough that I am able to create various scanning scenarios for clients that have more than one site, so on and so forth. Review collected by and hosted on G2.com.

What do you dislike about Compliance Manager GRC?

Some of the integrations don't always work every time. I have some issues with archiving reports to IT Glue consistently. Sometimes the internal vulnerability scanner appliances have to be reprovisioned to continue working as they just tend to get locked up even with the recommended amount of memory assigned. Review collected by and hosted on G2.com.

What problems is Compliance Manager GRC solving and how is that benefiting you?

It is allowing us to maintain the security of our client networks and it also helps us to sell services to clients because it shows them in black and white that they need said service. This has been our experience and it has helped a lot with sales. Review collected by and hosted on G2.com.