Rapid Recovery Reviews & Product Details

Rapid Recovery had fantastic customer support response times. They were easy to get in touch with and would always be quick to respond. I never doubted that I would be able to speak to someone that would work with me. Review collected by and hosted on G2.com.

The customer support would sometimes tell you conflicting things. One tech would tell you the product had to be configured this way, and then another would reverse that. And not just simple things that you could quickly undo - things like this is how you set up your repository, and then after you had been storing backups for weeks or months, another would tell you that your errors you were getting was due to it being configured that exact way. I felt their BMR was extremely buggy and lacking in success rates. You could generally only back something up if it had the ability to run a Windows agent. We had some hardware like NAS that we simply could not back up with the product. And likewise you had to store it on something that could run a Windows agent. Our replication system would randomly decide that it needed to send a full backup of a system, which over the WAN could take days. Review collected by and hosted on G2.com.

The most helpful part of Rapid Recovery is the file recovery option. I really like the option of being able to share a location to the file, restore to its location or give it directly to the user who deleted it. Review collected by and hosted on G2.com.

Although very good with files or folder recovery the VM restore takes too long. We had a VMware VM that crashed and it took almost 8 hours to fully recover from its base backup. Review collected by and hosted on G2.com.

Multiple ways with which you can recover a machine and its data. Review collected by and hosted on G2.com.

Recovery times on large amounts of data can still be time-consuming. Review collected by and hosted on G2.com.

Efficiency. When replicating to the core on the other side of the country it does a very good job minimizing the amount of data it sends. This backup system is a set and forget type of system. Review collected by and hosted on G2.com.

Restoring files from a linux box is a little harder than it should be. Review collected by and hosted on G2.com.

Rapid recovery provides a very easy to use interface, quick set up and is a true set it and forget backup system Review collected by and hosted on G2.com.

The base, incremental backup file need to be managed and the interface is very slow to report free space when after deleting backups Review collected by and hosted on G2.com.

I like Rapid Recovery because for more than one occasion it has saved our files.

In a company sometimes the files "dissapear" because the user thinks that don't need the file more or even they don't know what has delete.

Then when they need the file again they don't know to do.

The backup is very usefull for these cases. Review collected by and hosted on G2.com.

Sometimes where the server restart the service didn't start or when the disk space isn't enough only the backup don't made, but the error isn't the clear.

I review the service all days for this little inconveniences. Review collected by and hosted on G2.com.

The best part is the simple GUI interface. It's easy for our backup administrators to use and restore when needed. The product is also quite easy to train for simple tasks. Review collected by and hosted on G2.com.

As for the product not much to dislike. I would like to see more advanced training modules online. I know you offer a free administration course on the product and I look forward to reviewing it. Review collected by and hosted on G2.com.

It can be very easy to restore files - much easier than previous tape backups. We can see the status for all servers on the backup. Review collected by and hosted on G2.com.

The core crashes (or at least used to) relatively often and risked all of our data. This meant the datastore(s) was rebuilding itself over and over meaning that we couldn't use the product for hours at times. Review collected by and hosted on G2.com.

Seems to be really good on space management. Other solutions can't hold as much backup retention with the same amount of space. Review collected by and hosted on G2.com.

Dell really did a number on Rapid Recovery, they took it over, stripped out a bunch of features and then slowly started adding them back in, but not as good. . . Review collected by and hosted on G2.com.

Rapid Recovery allows us to back up and recover our virtual environment in a simple way. It includes all the features I was looking for (full disk backup, exchange backup, replication, encryption) and the software was competitively priced. It uses storage space very effectively using the canned compression. Review collected by and hosted on G2.com.

The system resource requirements for hardware (CPU and RAM) are high, but I'm not sure if this is normal. Review collected by and hosted on G2.com.