Raken Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the intuitive design of Raken, appreciating its ease of use and quick setup for technicians. (7 mentions)

Users value Raken's time-saving features, streamlining communication and management for smoother project execution. (4 mentions)

Users find Raken's simplicity and user-friendliness essential for efficient report creation and effective communication. (4 mentions)

Users appreciate the top-notch customer support from Raken, noting their responsiveness and commitment to user feedback. (3 mentions)

Users value the seamless integrations of Raken, enhancing functionality and making implementation effortless and efficient. (3 mentions)

Users face challenges with missing features in Raken, hindering customization and usability for their specific needs. (3 mentions)

Users face compatibility issues with Raken, particularly with the clock-in feature and limited customization options. (2 mentions)

Users face customization difficulties with Raken, struggling to tailor features to their specific project needs. (2 mentions)

Users find difficult navigation in Raken frustrating, leading to challenges in accessing key features and information. (2 mentions)

Users express frustration over inefficient processes, particularly with data input, reporting, and customization limitations. (2 mentions)

5 Pros or Advantages of Raken

1. Ease of Use

Users value the intuitive design of Raken, appreciating its ease of use and quick setup for technicians.

See 7 mentions

See Related User Reviews

Josh R.

4.0/5

"A Must-Have for Construction Site Reports"

What do you like about Raken?

I find Raken incredibly valuable for creating daily reports and including pictures to better organize work sites. Its simplicity is a major asset, mak

Chad H.

Small-Business (50 or fewer emp.)

4.0/5

"Raken is a game changer"

What do you like about Raken?

Raken has been a huge time saver. Daily reports, custom checklists, safety protocols, and photos are all streamlined, and I can get accurate updates f

2. Features

Users value Raken's time-saving features, streamlining communication and management for smoother project execution.

See 4 mentions

See Related User Reviews

Josh R.

4.0/5

"A Must-Have for Construction Site Reports"

What do you like about Raken?

I find Raken incredibly valuable for creating daily reports and including pictures to better organize work sites. Its simplicity is a major asset, mak

Chad H.

Small-Business (50 or fewer emp.)

4.0/5

"Raken is a game changer"

What do you like about Raken?

Raken has been a huge time saver. Daily reports, custom checklists, safety protocols, and photos are all streamlined, and I can get accurate updates f

3. Simple

Users find Raken's simplicity and user-friendliness essential for efficient report creation and effective communication.

See 4 mentions

See Related User Reviews

Josh R.

4.0/5

"A Must-Have for Construction Site Reports"

What do you like about Raken?

I find Raken incredibly valuable for creating daily reports and including pictures to better organize work sites. Its simplicity is a major asset, mak

Chad H.

Small-Business (50 or fewer emp.)

4.0/5

"Raken is a game changer"

What do you like about Raken?

Raken has been a huge time saver. Daily reports, custom checklists, safety protocols, and photos are all streamlined, and I can get accurate updates f

4. Customer Support

Users appreciate the top-notch customer support from Raken, noting their responsiveness and commitment to user feedback.

See 3 mentions

See Related User Reviews

Jason C.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Project Data Storage and Collaboration"

What do you like about Raken?

I like that it can store project data, such as pictures of before and after, documents, and comments from foremen regarding the job. We like that o

Tiffany C.

Small-Business (50 or fewer emp.)

5.0/5

"Great Platform for Small and Midsize Construction Company"

What do you like about Raken?

The platform is quite intuitive and everything is easy to use. The customer service at Raken is top notch and they really listen to their customers ne

5. Integrations

Users value the seamless integrations of Raken, enhancing functionality and making implementation effortless and efficient.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Love Raken"

What do you like about Raken?

Raken has given us the ability to take our company to the next level. Absolutely love how user friendly it is and with new updates, upgrades and integ

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Easy to use but missing some features"

What do you like about Raken?

It's easy to use, easy to train other users on, and puts out a consistently formatted daily report. I like some of the reports it can produce for larg

5 Cons or Disadvantages of Raken

1. Missing Features

Users face challenges with missing features in Raken, hindering customization and usability for their specific needs.

See 3 mentions

See Related User Reviews

Jason C.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Project Data Storage and Collaboration"

What do you dislike about Raken?

We’re unable to use the clock-in feature because it automatically clocks our workers out at midnight, which doesn’t work well for us since most of our

Chad H.

Small-Business (50 or fewer emp.)

4.0/5

"Raken is a game changer"

What do you dislike about Raken?

I don't have any major dislikes other than me needing to take the time to learn and implement all of the features. I would like to see some additional

2. Compatibility Issues

Users face compatibility issues with Raken, particularly with the clock-in feature and limited customization options.

See 2 mentions

See Related User Reviews

Jason C.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Project Data Storage and Collaboration"

What do you dislike about Raken?

We’re unable to use the clock-in feature because it automatically clocks our workers out at midnight, which doesn’t work well for us since most of our

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Easy to use but missing some features"

What do you dislike about Raken?

1) Observation categories are limited and most of the time not applicable, these should be customizable. 2) Admins should be able to disable some feat

3. Customization Difficulties

Users face customization difficulties with Raken, struggling to tailor features to their specific project needs.

See 2 mentions

See Related User Reviews

Chad H.

Small-Business (50 or fewer emp.)

4.0/5

"Raken is a game changer"

What do you dislike about Raken?

I don't have any major dislikes other than me needing to take the time to learn and implement all of the features. I would like to see some additional

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Easy to use but missing some features"

What do you dislike about Raken?

1) Observation categories are limited and most of the time not applicable, these should be customizable. 2) Admins should be able to disable some feat

4. Difficult Navigation

Users find difficult navigation in Raken frustrating, leading to challenges in accessing key features and information.

See 2 mentions

See Related User Reviews

Jason C.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Project Data Storage and Collaboration"

What do you dislike about Raken?

We’re unable to use the clock-in feature because it automatically clocks our workers out at midnight, which doesn’t work well for us since most of our

Derek Z.

Mid-Market (51-1000 emp.)

5.0/5

"Simple and Seamless!!"

What do you dislike about Raken?

Some manager functions must be accessed via web browser. Not fully manageable in the field in the app.

5. Inefficient Processes

Users express frustration over inefficient processes, particularly with data input, reporting, and customization limitations.

See 2 mentions

See Related User Reviews

Tiffany C.

Small-Business (50 or fewer emp.)

5.0/5

"Great Platform for Small and Midsize Construction Company"

What do you dislike about Raken?

I do not like that the foremen can rollover hours from the previous day. I wish there was a way to force them to put in the hours manually each time.

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Easy to use but missing some features"

What do you dislike about Raken?

1) Observation categories are limited and most of the time not applicable, these should be customizable. 2) Admins should be able to disable some feat

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Alex V.

Business Development

Small-Business (50 or fewer emp.)

6/26/2026

"Raken Streamlined Our Daily Reporting and Field-to-Office Communication"

5/5

What do you like best about Raken?

We've had a great experience implementing Raken across our concrete construction projects. The platform has made daily reporting, time tracking, and project documentation much more organized and consistent. The mobile app is easy for our field crews to use, and the ability to capture photos, complete daily reports, and track labor in one place has improved communication between the field and office.

One of the biggest benefits has been having project information readily available and standardized across all of our jobs. The setup process was straightforward, and the support resources have been helpful whenever questions came up.

Overall, Raken has become a valuable tool for improving accountability, documentation, and efficiency throughout our projects. We look forward to continuing to use it as our team grows. Review collected by and hosted on G2.com.

What do you dislike about Raken?

We ran into a few bugs while our team was setting up their profiles, but they were resolved quickly with support from the Raken team. Review collected by and hosted on G2.com.

What problems is Raken solving and how is that benefiting you?

Raken has helped us standardize field reporting, improve communication between the office and field, simplify timekeeping, strengthen safety documentation, and maintain accurate project records. It has increased accountability while giving our management team real-time visibility into project progress and labor across multiple jobsites. Review collected by and hosted on G2.com.

Adam T.

Project Manager

Small-Business (50 or fewer emp.)

8/12/2026

"Efficient Daily Logs and Employee Hour Tracking at a Great Price"

4/5

What do you like best about Raken?

It gives us the ability to efficiently record daily logs and track all employee hours, and it does so at a good price. Beyond that, it offers a lot more capability, which we’re excited to start incorporating into the business as we continue using it. The initial onboarding support was fantastic. Review collected by and hosted on G2.com.

What do you dislike about Raken?

We’d prefer to be able to view all reports directly within the program, rather than having to email them. Review collected by and hosted on G2.com.

Verified User

Small-Business (50 or fewer emp.)

9/25/2026

"Intuitive and Efficient Tool for Time Management"

5/5

What do you like best about Raken?

I really like Raken because of its easy and intuitive layout, which helps our crews focus on their work rather than juggling multiple apps. This allows seamless communication with the office and ensures quick and effective timekeeping and daily reporting. I also appreciate how it keeps all information digital, making it easy for the office staff to review instantly, and is invaluable for maintaining accurate records that are easy to retrieve even months later. The program's setup was very easy too, which was a great help for our transition from HH2. Review collected by and hosted on G2.com.

What do you dislike about Raken?

I'm finding the equipment integration with Sage isn't quite there yet, but I appreciate that they're working on improving it. Also, the lack of bulk edit for time and the difficulty in moving time from one job to another without having to delete the previous entry are areas that could use some attention. Review collected by and hosted on G2.com.

Ethan H.

Small-Business (50 or fewer emp.)

7/24/2026

"Effortless Field Reporting and Communication Tool"

5/5

What do you like best about Raken?

I love using Raken on a daily basis for field reporting, punch list, and job organization due to its simplicity and effectiveness. It really enhances communication between field staff and office staff. The daily reporting and task features are invaluable, keeping us connected with every employee and all the different jobsites. The ease of setup and initiation was another highlight for me, making it accessible right from the start. It's so user-friendly! Review collected by and hosted on G2.com.

What do you dislike about Raken?

On the submittal feature, I would love to see some standardized forms that are prefilled. Review collected by and hosted on G2.com.

Bell D.

Executive Assistant

Small-Business (50 or fewer emp.)

10/7/2026

"Photo-Rich Daily Reports Made Easy"

4/5

What do you like best about Raken?

The ability to make daily reports that includes photos and more information. Review collected by and hosted on G2.com.

What do you dislike about Raken?

I wish it were a bit more user friendly with the photo downloading. Review collected by and hosted on G2.com.

Mitesh P.

Inspector

Mid-Market (51-1000 emp.)

6/26/2026

"Easy, Handy Mobile Reporting and Signing—No Computer Needed"

5/5

What do you like best about Raken?

Easy to use and very handy. There’s no need to worry about writing things out manually. I can use my phone to write the report, and I don’t even need a computer to submit it and sign it. Review collected by and hosted on G2.com.

What do you dislike about Raken?

Sometimes it lags while I’m typing notes. I’m not sure whether this is only happening on my Android phone. Review collected by and hosted on G2.com.

jeffrey m.

President

Small-Business (50 or fewer emp.)

3/27/2026

"Streamlines Management with Real-Time Insights"

5/5

What do you like best about Raken?

I appreciate how Raken helps us gather all of our information like daily reports, photos, punch lists, and RFIs in one easy-to-use hub. It's been great all around for us because it allowed us to streamline 3 or 4 different management programs into one. The main dashboard is really useful as it lets all of the project managers view, in real time, all the activities of any given job site at any given time. Additionally, the onboarding team did a great job, getting us going in just a week. Review collected by and hosted on G2.com.

What do you dislike about Raken?

Time tracking still needs some work, and the integration with ComputerEase is definitely below par. The back-end work required to get the data out of Raken and into ComputerEase is frustrating. Review collected by and hosted on G2.com.

Response from Carolina Manos of Raken

edit

Hi Jeffrey, thank you so much for taking the time to share such a detailed and thoughtful review of Raken!

It's great to hear that Raken has helped consolidate multiple construction management programs into one centralized platform. Having daily reports, photos, RFIs, and project documentation all in one easy-to-use hub — with a real-time dashboard giving your project managers full visibility across every job site — is exactly the kind of streamlined experience we set out to build for construction teams.

We're also glad to hear your onboarding experience was smooth and that your team was up and running within a week. Getting construction companies productive quickly is something our onboarding team works hard to deliver.

Our support and integrations teams work closely with customers to optimize these workflows, and we'd love to connect with you directly to better understand your specific setup and help streamline the data flow between Raken and ComputerEase as much as possible.

Please don't hesitate to reach out to us at help@rakenapp.com or call us at +1 866-438-0646 — we're committed to making sure Raken continues to deliver the value your team deserves.

Thank you again for choosing Raken, Jeffrey. We look forward to continuing to support your projects!

Verified User in Construction

Small-Business (50 or fewer emp.)

9/28/2026

"Real, Helpful Customer Service That Works With You."

4/5

What do you like best about Raken?

The Customer Service. They are real people not AI. Review collected by and hosted on G2.com.

What do you dislike about Raken?

It is hard to figure out how to get it started. It is not an hour or anything magical. It takes time. Review collected by and hosted on G2.com.

Valarie F.

Manager

Small-Business (50 or fewer emp.)

7/24/2026

"Easy Daily Reports, But Too Expensive for Smaller Contractors"

2.5/5

What do you like best about Raken?

Very easy to use. Easy to do daily reports and upload pictures. Review collected by and hosted on G2.com.

What do you dislike about Raken?

Too expensive for us. Smaller contractors do not need all the bells and whistles. I am being charged 8 thousand a year to do daily reports. I do not need any of the other services. Review collected by and hosted on G2.com.

Response from Carolina Manos of Raken

edit

Thank you for the review and for taking the time to share your experience! We're glad Raken has made daily reporting and photo documentation easier for your team; that's exactly what our construction field management software is built to do.

We hear you on pricing, and we appreciate the honest feedback. We'd genuinely like to help make sure you're on the right plan for what you actually need. Please reach out to us at help@rakenapp.com, and we'll take a look at your account.

Thanks again for trusting Raken with your daily reports; we'd love the chance to make the overall value work better for you.

Junior V.

General Manager

Small-Business (50 or fewer emp.)

5/1/2026

"Frequent Issues Dampen Raken's Usability"

0.5/5

What do you like best about Raken?

I appreciate how easy the initial setup of Raken was for my team. We integrated it with our accounting software effortlessly, as we didn't have to do anything besides linking it. Everything uploaded by itself, simplifying the process. Review collected by and hosted on G2.com.

What do you dislike about Raken?

The app has a lot of issues, with something new happening every day. The app doesn't work very well. The time tracking feature is problematic; the guys cannot always see the options to clock in. Sometimes the app doesn't work at all, they struggle to clock out, or the app freezes. There's also not enough signal for the app to work, causing too many issues. Review collected by and hosted on G2.com.

Response from Carolina Manos of Raken

edit

Thank you for your review! We're thrilled to hear that Raken's setup and integration experience has been seamless for your team — effortless onboarding and smooth accounting software integration are core to what we build for construction teams.

We hear your feedback on reliability and are continuously investing in performance improvements to make sure Raken works dependably in the field, even in connectivity-challenged environments. Our team is committed to delivering the stable, fast experience your crews count on every day.

We'd love to connect and make sure you're getting the most out of Raken's scheduling, time tracking, and field management tools. Reach out to us at support@rakenapp.com — we're here to help.