R.O. Writer Reviews & Product Details

User friendly, very intuitive. Easy to learn and easy to train a new employee to use. Review collected by and hosted on G2.com.

Appointment scheduling and inspection software. Review collected by and hosted on G2.com.

I like that it handled data migration from Mitchel1 easily. There was no loss of customer and repair data. I was able to continue accurate KPI reporting and marketing. Review collected by and hosted on G2.com.

At this point, R.O. Writer is bulky to manage as I need an IT person on retainer to handle my in-shop database. There are many newer to market cloud-based shop management systems that run lean, have more features and are accessible from anywhere with an internet connection. Review collected by and hosted on G2.com.

There is ZERO upside to RO Writer. They over bill and then tell you they have not. They have stolen $1500 from our company! Review collected by and hosted on G2.com.

Billing department is worthless. They are thieves! Sales Dept. wont help at all, neither will the tech dept.

They are all thieves and stick together. Review collected by and hosted on G2.com.

Ease of use, Navigation, Customer support Review collected by and hosted on G2.com.

Navigation is easy but sometimes, it require un-necessary steps to reach to a function which could be shorten. Review collected by and hosted on G2.com.

I like how RO Writer has made the software super user friendly. Review collected by and hosted on G2.com.

When downloading RO Writer some minor issues have occured but they were quickly solved by the awesome support team and Holly! Review collected by and hosted on G2.com.

RO Writer helps our shop with inventory, invoicing and working at an efficient rate. Review collected by and hosted on G2.com.

Hard to say that this is a "dislike," but the system has so much to offer we have a tough time using every part of it. Review collected by and hosted on G2.com.

Scheduling of customers is a great feature of the product. Review collected by and hosted on G2.com.

Nothing about it is awful. I like this product. Review collected by and hosted on G2.com.

Mature software that has most of the features an owner is looking for except reliability. However, its not intuitive. Review collected by and hosted on G2.com.

They don't offer a Demo other than a webinar demo by a salesperson. Not intuitive. I paid, what I consider an excessive amount for training. I can't imagine anyone being able to use this program without an a large investment in training time. The way functions are performed is not consistent, my entire staff felt the same way. Unavailable tech support. Staff got tired of calling tech support so they just left machines not working and worked around down machines.

I was always worried my staff would come in to non working software. You have to rely on their tech support to do installs for new machines. Review collected by and hosted on G2.com.

This is a tough one to answer. It doesn't crash too often and it doesn't randomly delete data but like once a year I guess? Review collected by and hosted on G2.com.

This is going to be a big list. It crashes, its an access database, it doesn't work across different operating systems so it's PC only, it won't integrate with other tools because it is an access database. It's interface is outdated and reporting is incredibly limited. You can't dive into data and there isn't a way to to search for customers based on criteria for sales data, only last name, vin or RO number. Support is slow, almost everything has to be escalated to tier 2, it isn't designed to work with most modern security and software solutions, so if you have a server you're going to spend a lot of money on your IT guy. Review collected by and hosted on G2.com.

Easy to use, reports, invoices, repairs - everything in one place! Review collected by and hosted on G2.com.

nothing, updates regularly for smooth operation Review collected by and hosted on G2.com.