Quid Reviews & Product Details - Page 25

The characteristics that made NetBase stand out the most is the precise, user friendly widgets that allow us to monitor the social realm including the top social networks as well as news outlets. Review collected by and hosted on G2.com.

There are small things to dislike about Netbase but do to some updates on the algorithm we are not able to monitor private FB post. Also, I think the pulse dashboards should be customizable. . Review collected by and hosted on G2.com.

NetBase is one of the strongest global social listening and analytics tools in the market (and I've used most of the others). Their new interface makes customized dashboard creation (and exports thereof) a breeze, although I rarely use this side of the tool because the Analyze tab is so easy and fast to get at 'what's happening' and 'why.' Their global content sourcing is top-tier for brands that need coverage of large networks in countries such as Russia (VK) or China (Weibos) -- as well as smaller blogs/forums in EU -- and their enterprise readiness (from API availability and documentation to security/SSO) is paramount. Review collected by and hosted on G2.com.

Term limits for topics and segmentations mean that brands with large footprints will need to make sacrifices or strategically separate queries in order to capture all of the content they need. NetBase is a also big proponent of their NLP-based sentiment as a differentiator, which is not as accurate as they would make you believe (although the same holds for ALL other vendors, so this is a wash of a statement). Especially in foreign languages (but even in English), the real value of NetBase sentiment is being able to use it as a guide towards qualitatively insightful conversation topics and drastic changes in conversation tone (although not always in the direction sentiment would indicate). Review collected by and hosted on G2.com.

The tool itself is always evolving and produces great results. The customer service is excellent. Review collected by and hosted on G2.com.

Since there are often enhancements as well as regular emails going out, it can be difficult to keep up with important notifications and announcements such as the recent loss of Facebook. Review collected by and hosted on G2.com.

word clouds and story score- i like this best since its a great snapshot/illustration of where a brand stands in social conversations and being able to see sentiments, which is integral in directing research and gaining insights Review collected by and hosted on G2.com.

having to edit the topic every time you want to change dates and having to create a new topic bc of deca/firehose Review collected by and hosted on G2.com.

I really appreciate the customization that can be made to the dashboard. It makes it easy to export the exact data you need when creating reports. Review collected by and hosted on G2.com.

I haven't quite yet wrapped my mind around the new version and still trying to get accustomed. If I had to say one thing I'd like to change, it would be the ability to change the sentiment on the soundbites and train NetBase to read them differently. Review collected by and hosted on G2.com.

Good account manager, good sentiment algorithm, relatively fast data turnaround Review collected by and hosted on G2.com.

Keyword based tool leads to skewed results based on length of post and/or how the posts are shared. Pricing model makes effective historic listening difficult to do within a reasonable budget. Review collected by and hosted on G2.com.

Netbase is fairly simple and easy to use; mostly intuitive to set up a Web Topic. It works quickly so I can get to what I'm looking for fast. Review collected by and hosted on G2.com.

I wish there were an option to type your query in boolean logic. Sometimes the include/exclude/etc. makes it more confusing and I would at least appreciate the option to just type it in a stream to make sure I'm getting exactly what I want. Review collected by and hosted on G2.com.

The site is easy to navigate and understand. It's learnable, and memorable. The information is well organized and clean. It is easy to add a filter without having to start the process completely over which comes in handy when analyzing and comparing sentiment. I love that you can customize a dashboard or when I'm looking at a group of artists I can filter the list and still receive the individual information. It saves me time and effort in having to start the search all over. I like that you can set a specific time period, but that there's also an option for the last week or month etc. Review collected by and hosted on G2.com.

I deal a lot with analyzing senitments and sometimes the sentiment isn't accurately represented. For example, a negative song lyric will come up negative when really it's not a negitive sentiment. I think there should also be a way to filter spam or junk messages. Sometimes the system can run a little slow if more than one of us are using the system. Review collected by and hosted on G2.com.

Being able to pull in information from different social media sources over a long period of time. The new youtube comment feature is awesome! And the different visualiztion tools are very useful, especially the word cloud. It makes it easy for us to uncover new information as we see how different mentions are related to each other within a topic. Review collected by and hosted on G2.com.

Difficult to create topics and create search queries. Many times I want to go in a simply search for a single topic, let's say pineapples for example. But I have to go in and create a topic, set the parameters and then search. It would be so much easier if it could be like on twitter I type pineapples into the search bar and recent tweets with the word pineapple pop up. Review collected by and hosted on G2.com.

The service at Netbase is really exceptional. They know and understand their clients well, partner in looking for solutions to problems, and receive and act on feedback by implementing suggestions in to their functionalities.

The tool is continuously upgraded, support is almost immediate, and the system is flexible enough to provide multiple ways of going about drilling and reporting. Netbase covers a wide swath of the available social web, along with tap-in abilities for specific social channels, so I have confidence in coverage. Review collected by and hosted on G2.com.

The things that I would "dislike" have more to do with the type of data with which I'm working than with this or any other tool per se. Of course, there are always desired efficiencies that one discovers while working with a tool, and in my case these are usually ways of cleaning data efficiently across topics while, at the same time, combining themes effectively as filters. I'm not sure that I can say that any other tool would be more effective than Netbase in this regard, because it's a pretty big ask. The good news is that when I do clean out any new dirty data points, it actually does seem to go away and leave my topics alone! Review collected by and hosted on G2.com.