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An incredibly unique product that provides search and social media data points like no other.
304 Quid Reviews
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NetBase has many functions to refine the research.
I found other program keywords search too broad, and does not have functions like NetBase.
It also got great organised interface and create Dashboard. Review collected by and hosted on G2.com.
If I need to analyse data in English, I don't face any problems. But I face a lot of problems when I am monitoring in Bahasa Indonesia.
- Although I carefully decide which one I should put in as primary terms, includes terms, exclude terms, etc, most of the time, I still cannot get the results I want. I get many soundbites that are not related to my search.
- NetBase is no longer able to monitor Facebook anymore
- I cannot manually change the sentiment of the posts. I don't think NetBase does not work very well in Indonesian language. Review collected by and hosted on G2.com.
The customer service and support offered is hands-down the best among any platform I have ever had experience with. As the only social media analyst at our corporate office, this is HUGE, because I know I can turn to our Account Manager at any time to seek their recommendations, ask questions, or run a simple monitor by them to ensure I have everything set up properly. They respond almost immediately each and every time. Other reasons we love NetBase--they have come a long way in making the platform MUCH more user-friendly than ever. Speed. Customizable widgets and dashboards. Continuous improvement and follow through of what they promise. Review collected by and hosted on G2.com.
Most of the time, sentiment analysis does not appear to be accurate. Still confusing to me in terms of Dashboard, Topic, Analyze tab I still find to be somewhat confusing. Review collected by and hosted on G2.com.
I'm amazed at the depth of information Netbase is able to pull on any given topic. I've used many similar systems and always have questions whether I'm getting all relevant mentions. Netbase seems to do a better job of scraping all available sources than other systems. Review collected by and hosted on G2.com.
While the tools are all there, I often find the layout clunky. A few times I'll run a query with a filter on and get unexpected results, only to find there are filters on elsewhere in the system affecting my results. Review collected by and hosted on G2.com.
Ease of use and interface. The overall experience is easy to use. Review collected by and hosted on G2.com.
Once a topic is created with a snapshot date range and this topic is analyzed, the default date range is the past month. I suggest making the default range the dates selected when a snapshot topic. It would save me a lot of time and make the experience easier.
Please, if possible, allow users to breakdown topics and construct them using boolean queries. It is second nature to some of us where with primary and secondary terms we have to stop and think about the logic. Review collected by and hosted on G2.com.
NetBase provides great automated consumer sentiment, easy to setup queries (and editing of), all in an easy to use interface with exportable results. Review collected by and hosted on G2.com.
When I was using the product, there were sometimes frustrations with the number of verbatim a available for export, which I believe has been resolved, also data visualization a could be more robust. Review collected by and hosted on G2.com.
Netbase is easy to use once you learn the ins and outs of the platform. But once you do, you'll be a social listening genius. Review collected by and hosted on G2.com.
I was the system would let us search for content quickly. Something it takes 10-15 min for results to return. So speed would be something I'd love to see improved in the system. Review collected by and hosted on G2.com.
The great thing about NetBase is the ease of use, once you have learnt the tool, to gain instant, viable insights for a range of social listening and channel/content performance activities. The dashboards serve as a one-stop shop for the user to gleam real insight into social conversation and what is driving (or not in some cases!) the conversation, be it via a timeline, hashtag cloud, influencer list etc.
The ability to fully customise and alter the 'widgets' used in dashboards puts NetBase at the front of the social listening tools pack to me. The team at NetBase are also super eager to help and are constantly tweaking and improving the tool, unlike many others in this space Review collected by and hosted on G2.com.
I would say that really the only drawbacks I have found over time are sometimes the slowness of a dashboard to update, however I must stress this is usually due to the number of widgets open and data being processed than the tool being 'slow'.
Anytime I have had an issue with a topic not updating or making sense the support team are there to help and often come up with a solution very quickly. Review collected by and hosted on G2.com.
Quality data set (like most decent tools at this point - no longer anything to write home about), some customization. There is a decent time series graph that shows volatility which is pretty cool. Review collected by and hosted on G2.com.
Cheesy graphics at this point. Hasn't evolved since 2010. Expensive. Takes a while to set up a query. Compared to what's out there - either more advanced, cheaper or user friendly, I'm not sure how a professional who knows something about media monitoring can justify the decision to use this tool. Review collected by and hosted on G2.com.
Powerful natural language processing - sentiment analysis is reliable, and word clouds use processed phrases - not just counting popular words, but presenting the user with an accurate reflection of the meaning of what is being said. Review collected by and hosted on G2.com.
Limited number of logins, meaning access can't be shared as widely through the company as I would like. As a tool for network analysis/influencer analysis, it has some limitations. (Although I personally don't find much value in that kind of analysis.) Review collected by and hosted on G2.com.
