Quid Reviews & Product Details - Page 20

The ability to use existing industry themes as well as create your own to drive comparisons is incredibly useful. What sets the tool apart is the ability to create your own dashboards with the views you find most relevant to your listening objective. Unlike other tools, Netbase's LivePulse allows you to have the insight you want with the immediacy you need for real-time activations. Review collected by and hosted on G2.com.

It would be great to have the ability to click into certain peaks and lows to see what the conversations are without having to edit filters to that specific day. As there are mention thresholds associated with accounts it's typical to use a sample of the conversation (Decahose) but sometimes that 10% view is not enough of a sample to find those gems that you can respond to or to get the full picture of the conversation. It would be great if there was a step between Firehose and Decahose sample. Review collected by and hosted on G2.com.

In my opinion Netbase is the best social analytics tool in the market. It's the best in accuracy as well as depth of information and can provide me with any answer I need. Review collected by and hosted on G2.com.

It can do pretty much anything, which creates challenges training new staff or getting started on the tool. Though Netbase commit a lot into their onboarding process which helps with this. Review collected by and hosted on G2.com.

- Dashboard setups and topics/themes are very easy and out of the box

- Ability to pull real insights based on a clear objective/goal.

- Navigation and user interface is easy / intuitive. Review collected by and hosted on G2.com.

- Some of the visualizations are colorful and visually pleasing but useless in telling story or providing real insights.

- Dashboards are limited in click through and editing (have to go to Analyze section to update).

- Onboarding / training requires "service hours" which was not clearly communicated to us.

- Set up can be a bit intensive in figuring out proper themes and topics that will work for you. Review collected by and hosted on G2.com.

The fact that we can create reports, and compare Topics between each others. Review collected by and hosted on G2.com.

That we can't compare a same Topic in different timeframe. Review collected by and hosted on G2.com.

Access and overishgt into trends, but also easy to drill down to a granular level. For high volume clients, this is a great tool to gain insight into overall conversation. Review collected by and hosted on G2.com.

Sometimes I find it hard to pinpoint what has caused a spike in conversation -- I can't find a similarity (klout, level of engagement) that causes a spike. For example - a random Tumblr that mentioned one keyword shows as a huge spike. Sometimes it is difficult to weight importance and priority because of this.

Wish it had Facebook. Review collected by and hosted on G2.com.

I love how easy it is to set up queries in Netbase Review collected by and hosted on G2.com.

Sometimes the include/exclude terms can mess up the overall query I am trying to build Review collected by and hosted on G2.com.

The support team at Netbase goes above and beyond. Our monthly meetings and additional calls are invaluable. Nani is the best! Review collected by and hosted on G2.com.

Data sources. Twitter cannibalization is the biggest pain point as we feel that typically insights gleaned from Twitter are least useful as brand trends are rarely influenced by organic behavior and nearly always driven by promoted trends/tweets. The ability to extract organic vs paid would be beneficial. Review collected by and hosted on G2.com.

Usability of the platform is very good which enables me to play around with the topic to find insights and understand the topic more.

Filtering and themes are useful when making topics more targeted. Review collected by and hosted on G2.com.

Decahose is not useful for popular pots or authors.

Authors are only shown in a long list with no extra info making it difficult to understand who they are without clicking through to their profile. Review collected by and hosted on G2.com.

Over the past decade, I’ve had the pleasure to experience the evolution of the social intelligence field.

NetBase has proven to be more than just a social intelligence tool. It has by far some of the best features in the market, inclusive of cross-tabs, geography to the city and metro level, the Brand Passion Index, and automated alerts that are life savers.

Product support is another HUGE bonus with NetBase. From our account manager to our dedicated analyst, the team absolutely rocks! Onboarding was smooth, efficient, and thorough. They took the time to ensure that everyone on our team understood the product and functionality. Additionally, the NetBase product development team constantly releases new features in a timely manner. From the top of the organization down, this is a great group of people.

Netbase sifts through the noise of unstructured social data and turns it into useful business intelligence that allows us to assist clients in making informed business decision. Review collected by and hosted on G2.com.

The platform is very sound and the only thing that I would add is historical data that is over 27 months. Granted most platforms do not include historical data at all, so the 27 months of data that the platform has access to is already a bonus. Review collected by and hosted on G2.com.

The data sources seem to be ok, but honestly very underwhelmed with Netbase Review collected by and hosted on G2.com.

not a viable research tool, provides little in the way of intelligent search without knowledge of search query structure Review collected by and hosted on G2.com.