QuickBooks Payments Reviews & Product Details

I like how QuickBooks Payments helps us keep up with everything financial for our business. I appreciate receiving an email about payments coming in, which helps with tracking. I find it helpful that we can reconcile each month with our bank statement. It makes managing invoicing and payments easier and keeps track of things well. Review collected by and hosted on G2.com.

Maybe not combining my deposits. I always have to figure out who they were from with emails and add up so it matches the deposit. I also liked how it used to tell who the deposit was from. I really liked the setup from before instead of the new way. You get used to things and then they change, assuming they're better but I like the setup before. Software isn't user friendly for a small business. It was a LOT to learn. Review collected by and hosted on G2.com.

I like the easy interface itemization and how you can store items in your inventory that then quickly appear on your invoices. I like how estimates can be turned into invoices. And I also really like that QuickBooks Payments collects all that data for my sales tax. The initial setup was pretty easy. I was able to do it on my own, without any online assistance. Review collected by and hosted on G2.com.

I'd like for there to be a clear option to charge credit card fees to the customer. I would also like customers to be sent a detailed receipt when their transaction is done so that they can see their cost breakdown. As I have a lot of customers approach me afterwards and ask for one. And when I go into the system, it's not a very detailed receipt that I can give them either. Review collected by and hosted on G2.com.

I appreciate the ability to connect multiple bank accounts with QuickBooks Payments, making it easier to organize all my business transactions and see everything in one place. The integration with HubSpot is also valuable, allowing me to keep track of CRM-related activities like who's paying and customer interactions on our website. I like that it helps in providing seamless information to my tax accountant, especially regarding the P&L and mileage tracking, which is regularly updated. The setup was pretty easy too, especially when it came to integrating with bank accounts. Review collected by and hosted on G2.com.

I don't like the fact that the cost is increasing while keeping the same features. Also, the mileage tracker sometimes hangs up and shuts down. There have been times when I was traveling for business, thinking it was running, only to find out later that it wasn't, and I wasn't getting those mileage tracked. Keeping uptime is something that needs to be improved too, especially with the mileage tracker. Review collected by and hosted on G2.com.

I appreciate that QuickBooks Payments makes the payment process quick and easy. It's nice having everything connected into the same accounting software, which adds to the ease of use. The initial setup was pretty easy as well, and it's laid out to be pretty much self-explanatory. Review collected by and hosted on G2.com.

Only certain customers like to pay through QuickBooks Payments. I've built my own invoicing system & it doesn't integrate with that system, so I have to create a whole separate invoice which is a little bit time consuming. Review collected by and hosted on G2.com.

QuickBooks Payments makes life easier by integrating seamlessly with the QuickBooks bookkeeping software. The coordination between invoicing, payments, and accounting is smooth, which means I don’t have to manually reconcile transactions. Deposits hit quickly, which is a huge benefit for cash flow management. Most importantly, it helps me keep accurate books without extra effort — everything is tracked and aligned in one system, which is critical for compliance and financial clarity Review collected by and hosted on G2.com.

One drawback is the processing fees, which seem quite high, particularly for larger transactions. For instance, when I made a $2,500 transfer via Venmo, QuickBooks charged me $72.75 in fees. That’s a substantial reduction from my revenue for what should be a simple payment. Although the system offers convenience, the fee structure makes me reluctant to use it for high-value transactions. Review collected by and hosted on G2.com.

My entire experience has been negative from the start Review collected by and hosted on G2.com.

I’m a small business owner who just launched my company a few months ago. Like a lot of entrepreneurs, I was juggling a thousand things at once like building the website, negotiating deals, getting systems in place. I was given a great lead early on and was able to close my I finally closed my first major deal.

At the time, and in the chaos of launching, I noticed QuickBooks Payments was already live inside QuickBooks Online. I figured, why not? It was convenient, integrated, and seemingly made for this exact use case. So I sent the invoice and the customer paid immediately. I thought, great we’re off to the races.

Instead… everything went sideways.

I processed the $11K payment on August 14. I got a generic notice saying it would be “pending” until August 22. I was trusting the system and then September 4 looked to confirm the status of the payment (expecting it to have landed). I see that the deposit is being held and info is required. I called in and they told me:

No warning. No email. No explanation. Just… “We’ve decided to hold your money for six months.”

I called support and got nothing useful. No clarity, no appeal process, just references to “risk assessment” and an irreversible decision without any transparent process or timing. This is $11,000 — basically a sizable chunk of operating cash flow. And I did nothing wrong. The payment was legitimate, from a real customer, for real goods.

I’m posting this here because I know a lot of small business owners use QuickBooks or are considering using QB Payments. If I had known how opaque and arbitrary this system was, I would never have touched it. I’ve since found many other horror stories online and apparently this isn’t rare. Review collected by and hosted on G2.com.

I like the ability to print out checks at my convenience and keep good records. It's really convenient to be able to print checks at home and at my own leisure, which also helps in retaining good records of all payments made. The setup process was pretty simple too. Review collected by and hosted on G2.com.

I recently switched to QuickBooks Online and this new version does not allow me to use a pre-saved signature for check printing. The online version also doesn't print out the details on the 2nd and 3rd section of the 3-part business paper checks. Review collected by and hosted on G2.com.

What I like most about QuickBooks Payments is the AI assisting and the scheduled reminder calls, which have been working well to get paid. I also appreciate that it allows me to automate more of the tasks that are considered administrative. And that's what I really like about it. Review collected by and hosted on G2.com.

The mobile app has some restrictions. I wish some things that I do on the computer I could do mobily. But that's about it. Review collected by and hosted on G2.com.

I really like the ease of use of QuickBooks Payments and how it syncs seamlessly with my accounting system. This integration means I don't need to book a journal entry for my invoices as they are automatically entered by QuickBooks Payments. Also, the setup was very simple. Review collected by and hosted on G2.com.

The percentage taken from each invoice is too high. Review collected by and hosted on G2.com.

I appreciate the integration with QuickBooks because it inputs expenses and sales directly, accounting for them automatically rather than having to input them myself. Setting up QuickBooks Payments was very easy; I signed up for the application and it worked automatically with our QuickBooks platform. Review collected by and hosted on G2.com.

It could be improved by charging a less fee. Review collected by and hosted on G2.com.