Once your company grows bigger or if you have a lot of customers, it would be a nightmare to use QBO. It is really hard to use QBO data to conduct revenue analysis. Review collected by and hosted on G2.com.

Not solving any problem necessarily. I think the software is a good tool for small businesses to keep their book. Review collected by and hosted on G2.com.

No transparency, lack of honesty. There was a lack of integrity. The story kept changing, because they kept changing who was handling my account. No names, other than a supposed first name and initial. No email and no phone numbers. It felt like a scam. No managers names or numbers or emails. if they do call its from a number that cannot be called back. If you hire them, you will lose your money. Review collected by and hosted on G2.com.

I was trying to resolve reconciliation issues with the bank balance vs. the quickbooks balance. There was an issue with how it was capturing payments received and reconciling to CASH and AR. Review collected by and hosted on G2.com.

The whole process and service felt a bit robotic to me. They don't take the time to know and understand your business. The UI on the dashboard could be better. It is hard to find messages, and you have to scroll down the page just to access the comment box, which is so tiny. I felt like a number transaction. My biggest reason for canceling is because they went ghost after I signed up and had the initial call. I sent messages and questions, and Quickbooks was non-responsive. Their customer service and support could use some improvement. Review collected by and hosted on G2.com.

I didn't realize any benefits because they never started on my books. I was hoping they would clean up my 2020 books. Review collected by and hosted on G2.com.

It lets you post anything and everything even if it didn't look correct. Review collected by and hosted on G2.com.

I was looking to keep everything organized. Review collected by and hosted on G2.com.

I was trying to get a monthly checking account reconciliation and a monthly journal entry from POS into Quick Books online.

Hasn't happened. Review collected by and hosted on G2.com.

It is the absolute most awful service I've ever used. The bookkeepers were absolutely incompetent.

When we started the service, the accountant jumped on the call and said "this is a do it with you service, not a do it for you service". For $400 a month? No thanks. I told them I wanted to cancel on the spot.

Immediately, the manager calls me up and says that this is indeed a "do it for you" service and the bookkeeper had gotten it wrong since she was new. She said she looked at our books and its a cake walk to do. They managed to keep me using it.

For 3 months, they absolutely crapped on our books. They left it in such a disorganized state that it's a nightmare to go through. When I fired them, I demanded a refund for this service. They have not given it back yet. I ended up hiring another bookkeeper and had to pay additional money to clean up the mess QB left. NEVER USE THIS SERVICE. Review collected by and hosted on G2.com.

NEVER USE THIS SERVICE Review collected by and hosted on G2.com.

It created more problems than it solves. Review collected by and hosted on G2.com.

Everything. What we disliked was - everything about it. After signing up you must wait a substantial period to meet with the bookkeeper (basically a month for a monthly service). That meeting will go over the details, talk about expectations, and generally be something that an initial email could presumably handle. Thereafter the bookkeeper will reveal he or she isn't really the bookkeeper but an intermediary that is supposed to communicate to the person doing the work so that work-person can focus (smart). However, the intermediary will hearsay-explain things poorly because that's usually going to be the case. A written explanation would go a long way in keeping everyone on the same page.

IF YOU ARE IN AN INDUSTRY WHERE HAVING ACCURATE RECORDS IS IMPORTANT THEN BEWARE! Insanity.

The communication platform is terrible. You can leave comments, but there isn't any dedicated message board or similar to organize comments. When you receive a comment you will get an email that a comment was made, but won't say where that comment is located and it could be in any of the open or closed comment strings. It doesn't really matter though since most communications written will not be answered.

You will receive an option to leave a survey for everything via email.

One caveat: it is possible that results may vary. The first time we used the service it was completely fine. Good enough. Value matched costs to be sure. We received a full refund this time, yet the value does not match. What I mean is that we paid $0 for it, but it is costing us far more than $0 to have someone come in and correct (not to mention the stress and our own time).

Another caveat: this is not a knock against Quickbooks Online. The software is entirely usable and does receive regular updates (some are paid updates). Review collected by and hosted on G2.com.

Run. RUN FAR AWAY! Review collected by and hosted on G2.com.

Cancelling QuickBooks Live Bookkeeping is the main problem we're using it for now. After discovering the disaster created they helpfully indicated that they don't understand how to correct what they did and won't do it.

The benefit received is that it compelled us into an emergency spending bonanza. This created an additional position at the firm we hired to correct the issue. So the general economy was benefitted presumably. Review collected by and hosted on G2.com.

No problems have been solved. They are doing the opposite of solving problems. Review collected by and hosted on G2.com.

So far i have not found anything to dislike. Review collected by and hosted on G2.com.

Its an excellent software to help with bookkeeping service. Review collected by and hosted on G2.com.

I am solving my clients bookeeping services via freelancing, benefits include how easily i can import my client's data and work on inported data. Review collected by and hosted on G2.com.

Some of the functions are more confusing over the desktop version. After getting used to it those problems corrected themselves. Review collected by and hosted on G2.com.

We are able to see client data with ease. We can also share and update the information as needed so the clients accounts reflect proper accounting principals and the eventual tax return. Review collected by and hosted on G2.com.