Playing the replays of customer journey to understand the customers journey. Review collected by and hosted on G2.com.

There is nothing to mention as I love it Review collected by and hosted on G2.com.

The analytics we are able to pull from QM are super actionable, easy to understand from a layman standpoint, and easily repeatable so we can build roles and business processes around them. Review collected by and hosted on G2.com.

Building out and leveraging some of the functionality like events requires some learning of the tool. We are trying to adapt by designating some SME's, but are limited on headcount to do so. Thus far, the QM account team has bent over backwards to make sure we are successful, so hopefully that continues! Review collected by and hosted on G2.com.

I love being able to create segments for a variety of use cases. Review collected by and hosted on G2.com.

I think the initial learning curve was tough, but once I got familiar it became more intuitive. Review collected by and hosted on G2.com.

- It is a very useful tool for finding friction on the website

- Can watch a replay of the customer experience

- Ability to create custom events for specific points on a website Review collected by and hosted on G2.com.

- Visual Dashboard is a bit buggy and outdated Review collected by and hosted on G2.com.

It can be linked with other customer feedback mechanisms. If customers say "I had this problem while purchasing", I can view the QM session to see what actually happened. Review collected by and hosted on G2.com.

There is a learning curve that can hamper adoption across the organization. It works best when you make it easy, e.g. you link it with another customer feedback tool as I mentioned in my other answer. Review collected by and hosted on G2.com.

Quantum Metric allows me to easily pinpoint customer friction points and allows me to optimize my application to avoid them. it also allows me to see slow downs. Review collected by and hosted on G2.com.

There is nothing I dislike about Quantum Metric Review collected by and hosted on G2.com.

Integration of the app into the mobile app was smooth.

lots of support from QM engineers helps Review collected by and hosted on G2.com.

New docs for implementing with expo, what is currently there works but takes a bit of guessing.

Improve the quality of the recordings, sessions are not accurate reflections of the app.

The npm component has a `<View>` wrapper around the "QuantumComponent" which affects the styles of our own components by having this wrapper around, ideally it would be an empty fragment or allow an override in some form. Review collected by and hosted on G2.com.

It is very easy to integrate and provides very good insights on customer behavior and friction points on the e-commerce site.

The playback option is very useful to see clearly what analytics numbers tell you. Review collected by and hosted on G2.com.

Maybe it is quite expensive. You need to build strong use cases to justify the investment.

Also, it requires to be on top of it so it does not get to be just another tool in your stack Review collected by and hosted on G2.com.

The ability to replay user sessions for the purpose of debugging! Combining custom events along with a UI replay helps speed up the debugging process big time. Review collected by and hosted on G2.com.

The replays are sometimes a bit slow or take some time to buffer. Also, the images and assets inlcuded in the replay sometimes do not load. Review collected by and hosted on G2.com.

I love bieng able to review sessions and see rage clicks and where the consumer clicks on a page Review collected by and hosted on G2.com.

currently the only downside is that we dont have it in all of the digital spaces yet. Review collected by and hosted on G2.com.