The ability to have insight into how the customer is using our website and any friction points they are experiencing along the way. Review collected by and hosted on G2.com.

There are some areas that can't be uncovered that makes it somewhat difficult to then troubleshoot Review collected by and hosted on G2.com.

Ability to see a first hand experience of a user on the site. Review collected by and hosted on G2.com.

When trying to get a visual, it often does not load the full picture. Interactions could use improvement. I want to see a still screen, but it usually shows me a screen mid-movement -so a navigation bar might be blocking half the view of the page I want if the user happened to hover over it at some point. Review collected by and hosted on G2.com.

Everything. From session replays to metrics to setting performance alerts, to their new FelixAI assistant. Quantum Metrics is an everyday tool for our team.

Quantum Metrics has clear visual dashboards and such an easy navigation throughout their platform. Review collected by and hosted on G2.com.

I honestly cannot think of anything, love everything about Quantum Metrics. Review collected by and hosted on G2.com.

it helps to understand user history and helps to debug the incidents Review collected by and hosted on G2.com.

sometime I have observed that two user session are linked together with the same application id Review collected by and hosted on G2.com.

the quality of the video that shows the step by step done in OPUS. Easy to go in and out of transactions. how to share the video and where to start the transaction. Review collected by and hosted on G2.com.

the timelines sometimes to line up and have to expaned the search field to see the full video of transaction, not the end of the world. Review collected by and hosted on G2.com.

Customer support, tracking support, dashboard support, investigation support. Review collected by and hosted on G2.com.

Not enough time to leverage all the insights. Need a QM Researcher in-house :) Review collected by and hosted on G2.com.

The flexibility of the tool, how easy you can search for data and then use the tool functionality to understand Review collected by and hosted on G2.com.

Can be confusing when you do or don't have a segment builder open Review collected by and hosted on G2.com.

How customizable it is to capture details about customer interactions on our web sites. Review collected by and hosted on G2.com.

How hard it is to integrate with our other tools and systems. Review collected by and hosted on G2.com.

QM is the Ferrari of digital analytics, complete with top notch staff who take time to understand your business to help you extract value. Although it's undoubtedly suited for Retailers with a conversion moment, publishers and subscription services and other industries can find value in usage tracking, investigative error detection, A/B design testing and compliance monitoring. There is nothing we haven't been able to build metrics for by way of designing 'events' to fire on design feature appearances or moments of interaction, and using advanced and detailed logic in Beta Dashboards to build customized numerators and denominators in highly specialized metrics based off of those events. Compared to other competitors, the logic and granularity of the things we are able to monitor and track is incomparable because of the level of customization the QM team can devote, their dedicated approach to understanding your business, and the logic available to track things on an individual, session, or page hit basis. I love the Visible app - being able to quickly see heatmaps and scroll depths from your site itself, and being able to see detailed journeys and funnels that you can customize not just based on URL visitation but any interaction moment you choose, including presence of error messages for example. Did I mention already that the QM staff are unparalleled? Cam in particular has been a wonderful proactive and invaluable asset in his knowledge of our company in designing the events we need to track new design features, and we appreciate proactive error and design suggestion improvements from Lake. Review collected by and hosted on G2.com.

For those that rely on digital analytics vendors for customer tracking and reporting purposes, I would like to see a Googlesheets integration so dashboards can be downloaded and deliverables built from them. For others, the dashboards and historical charted metrics are enough. QM permits analytics from a visitor, session or page hit basis but is based on a session model (where a session is a visit to your site, and times out after 30 mins of inactivity) which gives great frequency indications, but their upcoming work to make the visitor metrics more front and center will be welcome to our needs. I am also very excited about sequential eventing: being able to design metrics around not just those who did A, B and C, but those who did A followed by B followed by C which will be extremely helpful in getting us monitor and design digital frictionless journeys. I would recommend a dedicated member of staff to get the most out of your contract with QM. The learning curve can be steep to get to the level of self sufficiency, but the climb is worth it - you can literally measure anything you want. Review collected by and hosted on G2.com.

What I like best about Quantum Metric is the people. Among the ways I could describe how great they are, I'd like to highlight their problem solving skills. They're a "yes and" team. No matter the use case, the QM team develops solutions that deliver insights to the business. Review collected by and hosted on G2.com.

Among QM's opportunties, the tool could improve how it displays the interactions experience. The experience feels less exact or uniform than I'd want. But this is not a huge deal, because the same insights can be recieved through a different method. Review collected by and hosted on G2.com.