I'm able to hear about an issue and either recreate it or pull up the reported replay and observe exactly what the issue is. Once discovered, leverage QM to quantify the issue for prioritization. Review collected by and hosted on G2.com.

nothing comes to mind. only typing in this field because i have to Review collected by and hosted on G2.com.

How intuitivie the segment creation is, and the ability to watch users sessions. Review collected by and hosted on G2.com.

It can run really slow from time to time. Review collected by and hosted on G2.com.

• Gaining insights into customer engagement with our new features, such as assessing the impact of introducing 'Buy Now' capability on search.

• Identifying customer pain points; for instance, we discovered 'Out of Stock' errors through QM analysis of 'Buy Now' clicks.

• Clarifying ambiguous customer feedback from Medallia by directly observing user sessions.

• Quantifying the scope of customer issues, and assessing their impact on conversion rates and revenue potential.

The support from Kayla has been exceptional, during office hours and beyond, enabling me to harness many capabilities of the QM tool for better decision-making and driving business and customer outcomes. Review collected by and hosted on G2.com.

* In some cases, software glitches results in not capturing certain user interaction on the site. Review collected by and hosted on G2.com.

I like being able to filter by error type Review collected by and hosted on G2.com.

Information can be dense. I'm still figuring out the easiest ways to find specific cases and synthesize information. Review collected by and hosted on G2.com.

Product is not too technical. Anyone with a little bit of technical knowhow and understanding of data can set up the right reports, but if you want to get into complex data, you will need help. Review collected by and hosted on G2.com.

Reports are not intuitive. Set up requires too much effort to build and validate the data Review collected by and hosted on G2.com.

Every details that helps to understand the user jouney were captured in the QM. And its much helpful for the issue to analyze and coodiante with users for better understanding on the given problem. Review collected by and hosted on G2.com.

Still there are few issue where all the events are not trackig, and having addtional code logic to capture all perticualr details. Fututre version might cover up these issues. Review collected by and hosted on G2.com.

Easy to access all the metrics and create new reports Review collected by and hosted on G2.com.

Sometimes get lost in the user interface Review collected by and hosted on G2.com.

Watching replays to see customer interaction. We had a situation where traffic was inflated due to prefetched marketing tactics. We were able to use QM to see if people actually landed on our websites vs viewing a prefetched version of our website. Review collected by and hosted on G2.com.

Would be awesome if replays didn't expire Review collected by and hosted on G2.com.

It's ability to conduct behavioral analysis. Errors, Events, and Replays provide a solid foundation to our analysis and great insight into what the customers are seeing. Review collected by and hosted on G2.com.

It's rigidity for Single Page Applications and our Android application. Loading data can be extremely slow. I also wish Journeys feature was a little easier to understand. Review collected by and hosted on G2.com.

In my role as Customer Experience Analyst and Complaints Handler, Quantum Metric allows me to experience the product through the eyes of the Customer and understand their experience in ways I would not be able to otherwise. Review collected by and hosted on G2.com.

Nothing. It is so user-friendly and easy to navigate Review collected by and hosted on G2.com.