analysis,customer suppport,data capture, mobile sdk Review collected by and hosted on G2.com.

data loading, reliance on 3rd parties, limits on speed Review collected by and hosted on G2.com.

Felix AI and the A/B testing functionality Review collected by and hosted on G2.com.

It is difficult ot get to opportunities from views Review collected by and hosted on G2.com.

Easy to use, track clean and quick interface and multitude of searching options. It is easy to implement in our code and allows for multitude of teams to gain insight into user behavior and track issues. It's easy to integrate with other ticketing tools to tie back sessions and be able to recreate scenarios for our customer support team to action. We use this tool on a day by day by multiple business units. Review collected by and hosted on G2.com.

We would like to be able to tie sessions where Quantum Metrics is having issues capturing data. Either if it's a firewall issue or some other limitation, so we can track those and troubleshoot them. Review collected by and hosted on G2.com.

detailed user flow journey with possible improvements Review collected by and hosted on G2.com.

should have page vs page comparison..... Review collected by and hosted on G2.com.

Session Replays and Frustration Metrics/Indicators help me understand the Qualitative Customer Experience through complex user journeys and flows. Powerful dashboarding as well. Review collected by and hosted on G2.com.

The best features (Like FelixAI) are behind paywalls. Review collected by and hosted on G2.com.

The sheer number of different reports and insights you can generate from QM is so helpful. I love using the new Interactions Beta + Journey Flow. The ease of downloading data and sharing it (Screenshots) is incredible. Session Replay's have been shown to be incredibly transformative for us - in terms of highlighting and sharing issues/experiences from Customers. Review collected by and hosted on G2.com.

The loading speeds with Interactions Beta. I have found that when you try to load zones, it can take upwards of 30min to load data for a page with ~50 zones. This has resulted in a lot of late reporting from our side, which can present itself as an issue. Review collected by and hosted on G2.com.

I like that I can setup Alerts to track failures for our new travel routes. I can pull the data to help resolve any issues during the booking journey. I also like the new Interaction feature. Review collected by and hosted on G2.com.

I dislike that when searching for a session replay and the customer was using the mobile app the sessions are either non viewable or I simply can not locate the reply in QM. Review collected by and hosted on G2.com.

Quantum Metric has helped me to understand how users are interacting with our site. It helps me to visualize how certain changes to our site may impact our customers. Review collected by and hosted on G2.com.

Quantum Metric has a large amount of data at it's disposle. It can be difficult to know where to dig in first. Review collected by and hosted on G2.com.

The event tracking integration we have with Adobe is a game-changer. Everything we need to fully utilize QM was set up in a flash. Review collected by and hosted on G2.com.

It takes time to learn the tool, but to be fair that goes for almost every (new) tool. With QM we found that some team members had trouble getting started and integrating it into their weekly workflow, but after creating dashboards we lowered the barrier of entry. Review collected by and hosted on G2.com.

QM is user friendly and great for analyzing customer experience/behavior. Review collected by and hosted on G2.com.

So far, it's been helpful and looking into customer sessions, and have not found any dislike yet. Review collected by and hosted on G2.com.