I really appreciate how Quantum Metric makes it easier to find bugs. It didn't take long for Quantum Metric to point out a bug that was costing us a lot of money, and we were able to identify the issue quickly. Also, I find the Felix AI feature very useful. I don't have time to watch 500 sessions daily, so I use Felix AI to save time by summarizing training videos and large reports for me. Review collected by and hosted on G2.com.

I found the UI to be kind of dense. It took me time to understand Quantum Metric, so maybe if the UI can be a little more user-friendly. Review collected by and hosted on G2.com.

What I like best about Quantum Metric is how it lets me quickly see exactly where users are having trouble on our site or app, thanks to its session replays and clear insights. It’s easy to use, helps teams work together, and makes it simple to spot and fix problems fast. Review collected by and hosted on G2.com.

N/A - great tool! I absolutely love it, no notes! Review collected by and hosted on G2.com.

When we have internal clients submit issues, Quantum Metric makes it so easy to go in and replay the session so we can see exactly when and where the problem occured - before QM, it would be a lot of guess work. Review collected by and hosted on G2.com.

Sometimes it can be difficult to find a specific replay, but with our funnels it is getting easier. Review collected by and hosted on G2.com.

From the very first time I saw Quantum Metrics, It had instantly transformed my mindset and then my capabilities and therefore the way I approached my daily work. It has enhanced and elevated my productivity to such an extent that I cant remember how my work day operated before I integrated it into my processes and practices. The platform provides me precise, actionable insights, allowing me to diagnose issues with far greater speed, accuracy, and precision than I could ever imagine, Without the need of triaging to other teams for analysis or route cause validation, I have the answers at the click of a button, meaning I have the solution and fix instantaneously, from analysing the data myself. If more people adopted QM as a standard application process, then they would undoubtedly share and personally feel the significance and impact it can have on their work as an individual, and as a Team, and a business, To help shape and shift their IT landscape as a whole. Everyone wants a magical solution, or secret weapon and this is mine. It’s the tool that for me that transforms challenges into opportunities. System Issues into easy identifiable potential fixes. Alerts into real time actionable preventions and so much more. Quantum Metrics is the future, and I’m proud to say I’m part of that journey. Review collected by and hosted on G2.com.

There is nothing that i dislike about QM Review collected by and hosted on G2.com.

QM gathers data that not all other tools can capture. Additionally, it focuses on insights around the unique data collected because of the potential improvements by reviewing and actioning these learnings. We have a lot of great data but the behavioral view of the data provides insights we would not have seen anywhere else. Review collected by and hosted on G2.com.

My only dislike is that there is a bit of a learning curve to fully optimize use of the tool. I'd love to have been a super user from day one! Review collected by and hosted on G2.com.

The almost real time replays. We have never been able to capture insight almost as soon as it happens. Review collected by and hosted on G2.com.

Sometimes when replays aren't available although within 30 days. Review collected by and hosted on G2.com.

Being able to view assisted channels and customer interactions within the same software. Glassbox needed to have two different log ins and had to do some digging for end to end logs to find the appropriate sessions. Review collected by and hosted on G2.com.

Some of the functionality is hard to use. Recorded sessions sometimes do not load, with white screen or extreme latency. Visability for different enhancements are sometimes not available. Review collected by and hosted on G2.com.

That it aggregates sessions for review very well and allows all kinds of data to be broken down and compared in dashboards, trend analysis, and video reviews to learn user behavior and friction points. Review collected by and hosted on G2.com.

Case sensitivity in segment builder searches. Lack of ongoing refresh rates that cause the same data to load even though new segments are benig searched. That I cannot separate error codes, success codes by commas and have to use separate lines to search data in the segment builder which wastes time spent finding things that can be more easliy found using csv (comma separated values). IT's difficult to get simple answers in the Quad, for example if I want to define what "Attention" means in Visible, there is not a glossary of commonly used terms that I can refer to save time to get a clear answer. I have to search chat threads like I am on Reddit and decipher which threads are menaingless to my search and where I may find a quick, effective answer.

When I go to review Mobile Phone sessions a LOT of times I get White blank screens and not screens with what users saw, so a lot of my Mobile searches waste a lot of my time. Review collected by and hosted on G2.com.

Insights, data, user experience, we get all the info we need Review collected by and hosted on G2.com.

Learn curve, outdated content for trainings Review collected by and hosted on G2.com.

I have been using Quantum Metrics for some time now. It has improved a lot in terms of monitoring and alerting. It is quite easy for us to find the user sessions and look at their session and see how things went for them Review collected by and hosted on G2.com.

The alerting still does not work in a way which is useful for us in most of the scenarios. For example for an alert for "unique visitors" and some criteria...the alert gives "Affected users" which I have noticed is usually less than the threshold when the alert has fired. Review collected by and hosted on G2.com.