Easy to navigate and intuitive site, access to data that was previously not available. Review collected by and hosted on G2.com.

Takes some time to get to custom events working as expected, but the team is very helpful in this aspect. Review collected by and hosted on G2.com.

The ease of use. It is very easy to learn how to query. Review collected by and hosted on G2.com.

QM is very helpful for full applications and tracking customer activity as they progress through an existing flow or process. Unfortunately, it isn't as useful when you are just tracking random customer activity as they come to and view a webpage(s). Review collected by and hosted on G2.com.

The sessions replays and Quantum Visible plugin make it so much easier to get the insight you need from your customers so easy. Review collected by and hosted on G2.com.

For me there really isnt something I dont like about Quantum. It really is an amazing tool, but there are a lot of features I didnt know about until recently I wished I wouldve known before like Visible, QMU, and other things. Review collected by and hosted on G2.com.

I enjoy the ability to review a customer session and see exactly where pain points are etc. Review collected by and hosted on G2.com.

Searching for specific sessions can be difficult at times Review collected by and hosted on G2.com.

Being able to view what the customers are doing and to view what the issue may be for the customer. Review collected by and hosted on G2.com.

Downside would be the size of the font on the replay, sometime I can't understand what is on the screen Review collected by and hosted on G2.com.

- Tool is very useful and intuitive to review website overall user experience and how well users are interacting with components and content

- Actionable insights on missed opportunities and major pain points partners are facing Review collected by and hosted on G2.com.

- Support team is not as responsive as we wish them to be

- Turnaround time of requests and queries is quite long Review collected by and hosted on G2.com.

Lots of tools for filtering and searching for customer sessions and navigating to relevant points in the session. Review collected by and hosted on G2.com.

Occassional issues with searching Quantum Metrics where fields are not labeled the way I would expect. Review collected by and hosted on G2.com.

Quantum has amazing customer service and is dedicated to making sure we get value out of the platform. Very responsive to questions and always willing to jump on a call. Review collected by and hosted on G2.com.

Quantum Metric can be difficult to set up, mostly due to how complicated software in general is. Not really a critique of QM but of how difficult the product space can be. Review collected by and hosted on G2.com.

Replaying sessions to make our customers' pain and frustration come to life is more powerful than any set of statistics Review collected by and hosted on G2.com.

There's a bit of a learning curve but the options are pretty intuitive Review collected by and hosted on G2.com.

I like how effectively it communicates key information and allows me to implement data in a cohesive and simple way Review collected by and hosted on G2.com.

I found the initial set up to be very hard to understand Review collected by and hosted on G2.com.