--- title: Quantum Metric Reviews meta_title: 'Quantum Metric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 274 reviews by the users' company size, role or industry to find out how Quantum Metric works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 274 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Quantum Metric Reviews **Vendor:** Quantum Metric **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 274 ## About Quantum Metric Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit www.quantummetric.com. ## Quantum Metric Pros & Cons **What users like:** - Users appreciate the **almost real-time insights** provided by Quantum Metric, enhancing their understanding of user interactions. (14 reviews) - Users appreciate the **ease of use** of Quantum Metric, enabling intuitive analysis of customer experience and behavior. (12 reviews) - Users value the **almost real-time session replays** of Quantum Metric, enhancing insights and user behavior analysis. (10 reviews) - Users value the **comprehensive analytics** of Quantum Metric, enabling in-depth insights into customer behavior and experience. (8 reviews) - Users appreciate the **easy setup** of Quantum Metric, enabling quick integration and effective tracking for improved user experience. (6 reviews) - Users appreciate how **Quantum Metric simplifies bug detection** , enabling quick identification of issues and enhancing overall UX analysis. (6 reviews) - User Behavior Tracking (6 reviews) - Users value the **insights into user behavior** provided by Quantum Metric, enhancing their ability to understand and improve interactions. (6 reviews) - Data Visualization (5 reviews) - Intuitive (5 reviews) **What users dislike:** - Users find a **steep learning curve** with Quantum Metric, citing difficulties in using features and accessing training content. (8 reviews) - Users find the **steep learning curve** of Quantum Metric challenging, as the dense UI complicates initial understanding. (7 reviews) - Users face **search difficulty** with session replays, making it hard to find and utilize recorded sessions effectively. (6 reviews) - Users face **difficulties with session management** , including loading issues, visibility problems, and linked user sessions. (6 reviews) - Users face **replay issues** with Quantum Metric, finding it time-consuming and challenging to locate user sessions. (5 reviews) - Navigation Difficulty (4 reviews) - Playback Issues (4 reviews) - Users face challenges with **session issues** in Quantum Metric, limiting their ability to effectively track and troubleshoot sessions. (4 reviews) - Users report significant **data inaccuracy** issues, leading to confusion and wasted time during analysis and alerts. (3 reviews) - Delays (3 reviews) ## Quantum Metric Reviews ### 1. Best tool to capture/replay mobile App traffic with minimal configuration from client side **Rating:** 4.5/5.0 stars **Reviewed by:** Madhavi S. | Tealeaf admin, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** Definitely, It is the reliable & best tool which works to capture/replay any mobile or desktop application traffic which is in-expensive product when compared with other tools. **What do you dislike about Quantum Metric?** Need to Improve below tasks: User should able to download/export network mapping information from replay view. **Recommendations to others considering Quantum Metric:** I will defiantly recommend this product **What problems is Quantum Metric solving and how is that benefiting you?** Rather than creating multiple event, use the QM to save the time. Rather than spending lot of time to configuring by suppressing unnecessary urls which are not necessary for replay the session, we can use QM simply. ### 2. Highly Insightful Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Quantum Metric?** We have the capability to track customer sessions and stay on top of issues on our website. **What do you dislike about Quantum Metric?** The platform itself is very complex, but they do provide Quantum Metric University, which looks to be super helpful. I don't necessarily have the time to go through the university. **What problems is Quantum Metric solving and how is that benefiting you?** Looking into customers' sessions to track down issues they may be experiencing on our site, as well as receiving alerts when there is a pattern of abnormal behavior on the site. We can track down the issue before it becomes a more widespread problem. ### 3. System Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Quantum Metric?** Deployment flexibility and value from day one **What do you dislike about Quantum Metric?** Training for non technical users and ongoing data masking **What problems is Quantum Metric solving and how is that benefiting you?** Triage of issues in real time, product enhancment and measurement ### 4. Quantum Metric is a Great Analytic and User Experience Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Marie S. | Business Intelligence Analyst III, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Quantum Metric?** Quantum Metrics is user-friendly and great for measuring analytics, troubleshooting issues, and investigating user experience. Dashboards and reports are easy to develop and help us to measure analytics or compare data with other tools ultimately assisting us in making business decisions and troubleshoot issues. Session replays, live replays, and interactions are invaluable - allowing us to reveal or understand user experiences and working towards improving those experiences. **What do you dislike about Quantum Metric?** Quantum Metrics does have some limitations such as canned graphs/tables, but QM is forward thinking always looking to improve their product and has taken some of our functionality enhancement suggestions and implemented them into updates or passed them on to their development side for further investigation, review, and potential future implementation. **What problems is Quantum Metric solving and how is that benefiting you?** User behavior is definitely an area where we have been able to investigate and find solutions to improve user experience. ### 5. Perfect for any business that continually improves their site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Quantum Metric?** Quantum Metric allows our business to continually improve the site. It helps us troubleshoot issues, review analytics to take action, review customer replays, easily share those replays to the development team to fix, gives us access to live data, watch eye tracking to optimize our user experience and most of all it provides unique insights to improve the customer experience. Quantum Metric makes it easy to prioritize the next set of enhancements/fixes and insights into the $ impact. Makes it super easy to ask the CFO for the spend to enhance or fix something when you can quickly show the return! It's user friendly and our web operations/omni channel operations analysts enjoy working with QM and the reporting. Our executives appreciate the insights we are now able to share. We've had consistently superior service from sales, training, setup and ongoing support. QM is continually improving their product and very open to suggestions. **What do you dislike about Quantum Metric?** Have not run into anything that I dislike. **What problems is Quantum Metric solving and how is that benefiting you?** Prioritizing enhancements, bug fixes, improving UX/CX - all increases to revenue and conversion rate ### 6. Rich data with QM **Rating:** 4.5/5.0 stars **Reviewed by:** Terry M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** Working with Quantum is a blast! Our Customer Success Engineer goes above and beyond to make the implementation as useful to us as possible! Also the amount of data that Quantum offers us is amazing! We're able to perform all sorts of analyses and trend out all sorts of metrics to get a good feel for how our digital products are performing. The replays are also great at showing us what customers were doing on our digital platforms. **What do you dislike about Quantum Metric?** The portal for Quantum is slow at times. Dashboarding can also be unintuitive. Until you get used to the interface, there can be a slight learning curve to get started. **Recommendations to others considering Quantum Metric:** Utilize your support and the data you collect from Quantum Metric as much as you can. There's an abundance of data that they collect and the insights that you can collect from the data is limited by what you're willing to look into. **What problems is Quantum Metric solving and how is that benefiting you?** We have a better way to trend out performance metrics than before. We're also able to track some sales numbers in more real time than before. We can also see how releases change the performance of our platforms. ### 7. Quantum Metric Has Helped the Success of a Few Campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Jacquie V. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Quantum Metric?** I really love watching the user Quantum Metric sessions. I have caught several Facebook campaign issues through these sessions, which I was able to fix right away. **What do you dislike about Quantum Metric?** I can't think of anything. I am sure there are things even Quantum Metric would like to improve, but for me I am satisfied with it. **What problems is Quantum Metric solving and how is that benefiting you?** I am catching campaign set up errors and identifying how to improve campaign landing pages. ### 8. Integrating Quantum Metrics with Android Apps **Rating:** 4.5/5.0 stars **Reviewed by:** Michael D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** Quantum Metrics has really worked along side our company to help us adapt our platform with theirs. It's been a great and exciting partnership. **What do you dislike about Quantum Metric?** The Android app side of Quantum is still young but it continues to grow each quarter with new features. **What problems is Quantum Metric solving and how is that benefiting you?** We utilize Quantum differently than most companies. We are tracking our individual data for each our locations nationally. We can monitor our devices and see all of the settings and metrics we decide are necessary. Since we are building our own events and errors we are also able to track specific callbacks that wouldn't of been able to see without Quantum Metrics. It's helped us to find issues in our app that we didn't even know existed. And Session Replay is a game changer. ### 9. Excellent and powerful tool, still needs some work **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2020 **What do you like best about Quantum Metric?** I've loved the ability to view user sessions, the primary reason I use QuantumMetric. It's also fantastic for setting up tracking on custom metrics/user behavior--I can have new tracking set up within a day of requesting it, instead of waiting weeks to set it up via my company's devs and Adobe Analytics. **What do you dislike about Quantum Metric?** The main issue is rendering the customer sessions properly. It seems like sessions more than a week or so old lose their formatting, and no sessions beyond 30 days old are available to view. That's been super frustrating. Other than that, mostly small things that cost time when done repeatedly. E.g. the main search bar doesn't handle customerIds, so I have to click a few times to another screen to search in a separate search bar. **Recommendations to others considering Quantum Metric:** Product is worth it for the value, but Quantum has a way to go yet. **What problems is Quantum Metric solving and how is that benefiting you?** I mainly use it after a new release to ensure the customer is getting the experience we expect. We've caught multiple bugs early on that otherwise may have gone unnoticed indefinitely. I also view session following a particular user flow. ### 10. AWESOME INSIGHTS AND QUANTIFIABLE RETURN **Rating:** 5.0/5.0 stars **Reviewed by:** SUSAN L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2020 **What do you like best about Quantum Metric?** I LOVE THAT WE ARE ABLE TO SHARE FRUSTRATION POINTS AND RECORDINGS WITH OUR IT TEAMS FOR ISSUES THEY ARE NOT ABLE TO REPRODUCE. I LOVE THAT WE ARE ABLE TO QUANTIFY THE BUSINESS IMPACT OF FRUSTRATION POINTS SO WE ARE ABLE TO PRIORITIZE WHAT TO FIX FIRST. THE CUSTOMER SUPPORT FROM QM HAS BEEN THE BEST WE HAVE EVER EXPERIENCED WITH A PARTNER. THEY ARE TRULY A PART OF THE TEAM AND A BIG PART OF OUR SUCCESS. **What do you dislike about Quantum Metric?** SOMETIMES IT CAN BE INFORMATION OVERLOAD AND HARD TO GET TO THE INFORMATION YOU ARE LOOKING FOR IF THERE ISN'T A DASHBOARD ALREADY BUILT. ITS HARD TO FIND TIME TO WATCH A LOT OF SESSIONS IN ONE SITTING. **Recommendations to others considering Quantum Metric:** CANT GO WRONG **What problems is Quantum Metric solving and how is that benefiting you?** WE HAVE USED QUANTUM TO IDENTIFY AND QUANTIFY SMALL ISSUES QUICKLY. WE USE THEIR HEATMAPS AND CLICK MAPS ON A WEEKLY BASIS TO SHOW EXECUTIVES HOW USERS ARE INTERACTING ON A PAGE AND GENERATE TEST IDEAS TO OPTIMIZE THE EXPERIENCE. ### 11. Empathize your visitors through Customer Experience analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Kristi O. | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** Especially when implemented with VOC, I can understand my customers both at a macro level and a micro level. I can answer, "Where are my customers dropping off" in addition to "Why?" Internal teams can both "listen to" and "watch" what our customers do and hypothesize what they need where we are and are not delivering. **What do you dislike about Quantum Metric?** There is a steep enough learning curve such that -- once I understand how to identify problems or problem areas -- I am challenged leading my team to water (so to speak) in guiding THEM to look for and deep dive problems. I conduct high level analysis and deliver links where teams can access sessions worthy of deep dive, but getting them to self serve reporting and drilldowns is challenging because of the learning curve. **What problems is Quantum Metric solving and how is that benefiting you?** We greatly benefit from the "Long Running Spinner" and "Rage Click" events. We have tools that on occasion have huge delays or freeze, and at times of lowered conversions I first check the long running spinner and rage clicks. We also have discovered unknown show stopper errors on our checkout and billing pages and taken action to change the copy to be more user friendly. ### 12. Easy implementation and usage **Rating:** 4.0/5.0 stars **Reviewed by:** Enrique M. | NOC (Network operation center) Analyst , Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Quantum Metric?** I liked the UI and how easy is to navigate and perform session look ups. when I look for errors it is nice to be able just to type any keyword and the application will give you suggestions based on the available queries and the fact there is not much latency to get the results. The help option included with tutorials and support communication comes in handy if there is any question while creating dashboards and even suggest changes in the UI. In my experience I requested to add a preset option to look for sessions within the last 30 and 60 days instead of selecting the time frames from the calendar and the change was made within 15 minutes so I really like the fast response from the support team. **What do you dislike about Quantum Metric?** if you are using Quantum to check country specific trends involving multiple filters is not as robust as other applications. **Recommendations to others considering Quantum Metric:** Would it be possible to add a dashboard with the user API errors and see which ones are the most common ones ? haven't found the proper settings to do that. If we configure it to shows all the API error per user and the ones that where triggered the most it will be really userful **What problems is Quantum Metric solving and how is that benefiting you?** We resolve issues with specific error codes experienced in the web or web applications and we can spot easily issues of the customers with the application UI and UX. ### 13. It is worth to used it. **Rating:** 4.0/5.0 stars **Reviewed by:** Francisco A. | Sr. Analyst Digital Site health, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Quantum Metric?** It is used along all digital organization, it help us to identify and solve issue our customer has while transacting. In QM we can search for customer's session and go through the whole step customer followed, it is very useful to identify those pain point the customer has. **What do you dislike about Quantum Metric?** QM needs to improve the documentation and training. hat part is not that good. Sometimes is quite slow and also sometimes does not display correct numbers and sometime is not capturing all data or we cannot replay the session, it shows blank screen. **Recommendations to others considering Quantum Metric:** If you needs to see what was your customer doing and identify the issue customers were facing, QM is your tool. **What problems is Quantum Metric solving and how is that benefiting you?** Help you identify customer's issues quickly. QM has many many features that helps users to find and analyze the customer session. If you need very very fast tool to analyze data QM is not that useful. ### 14. Excited to launch! **Rating:** 5.0/5.0 stars **Reviewed by:** SARAH T. | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** I am most excited about being able to actually answer the business questions that our partners have. They are always asking us "why" after we publish learnings based off of our customer survey data and I am excited to dig into the experience deeper. **What do you dislike about Quantum Metric?** We are still implementing QM so I have only used it in the test and learning setting with Quinn and Murray. I've started to click around in our internal testing site, but I can't confidently give this type of feedback yet. I'm happy to share my experience so far with training and previewing the capabilities. **What problems is Quantum Metric solving and how is that benefiting you?** Right now, it's really difficult to connect our developers and designers to make page level changes that matter and improve the customer experience. It's going to be so amazing to actually empower our partners to make updates that will improve CX. ### 15. Great initial experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jess J. | Director, Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Quantum Metric?** Surfacing problems and identifying the issues are easy and intuitive Presenting information logically Ability to quickly replay problem sessions The level of security is excellent to help protect user's privacy **What do you dislike about Quantum Metric?** Integration with other tools is not fully baked While the demos are all snappy, when working with a lot of real data, the UI is a bit slow **What problems is Quantum Metric solving and how is that benefiting you?** Our company recently deployed and began using Quantum Metric for a large government client. The client operates much like a B2C business, advertising and attracting users to their site who then can compare and purchase a solution. The client has struggled to understand where users have problems on their site, and how they can resolve the issues. It is primarily being used by the marketing and user experience teams. The dashboard and how it presents data is very user-friendly. Yes, a lot of the data is available in regular analytics tools, but it is presented better. ### 16. Quantum Metrics - Most awesome tool in my daily duties **Rating:** 5.0/5.0 stars **Reviewed by:** Gytis J. | Analyst, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Quantum Metric?** The Quantum Metric is the tool of the tools, which is really helpful for reviewing customers actions, system responses, and other logged information, which was used for customer experience, and services provided to the end user. On the other hand, there are many other options, as you can check live customer sessions, on the different platforms at the same time. A lot of different analytics options, funnels and other data. Quantum Metric made life way easier for my self, my colleagues, and even for the teams, who has first contact with the customer. Giving 10 out if 10. One of the most powerful tools. Looking forward to use it in my future career. **What do you dislike about Quantum Metric?** Sometimes the tool slows down, and in rear occasions it does not collect all the required information, but as per my practice that happens due to the network restrictions, or adblock software on customers side. **Recommendations to others considering Quantum Metric:** Biggest QM advantage is that you can see customers actions on live preview and almost immediately. So you can catch customer up, on the session, while customer is still using your portal. There are a lot of information provided on the session, as API calls and responses, fields customer used, click counts, etc. **What problems is Quantum Metric solving and how is that benefiting you?** Biggest QM advantage is that you can see customers actions on live preview and almost immediately. So you can catch customer up, on the session, while customer is still using your portal. There are a lot of information provided on the session, as API calls and responses, fields customer used, click counts, etc. ### 17. Great partner & responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2020 **What do you like best about Quantum Metric?** QM was a great partner in helping us identify lost opportunity for our businesses. They highlighted items that we never knew to look at. Our consultant was easy to contact, always provided quick feedback with more information than we needed which helped us to make more informed decisions. **What do you dislike about Quantum Metric?** There has been no downside and we continue to use their platform **Recommendations to others considering Quantum Metric:** Take a look - you won't be disappointed. **What problems is Quantum Metric solving and how is that benefiting you?** 1. Watching user sessions. 2. Analyzing search 3. Monitoring OOS 4. Identifying page productivity. By looking at the data, we have been able to become more nimble with business management. ### 18. Seamless like watching a movie! **Rating:** 5.0/5.0 stars **Reviewed by:** Yu Hung Y. | Automation & Monitoring Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Quantum Metric?** Review in detail client's session like watching a movie of how it plays out. Easy to find API responses. Protects very well client's private information. Easy to share session functionality, so other people can review same session. **What do you dislike about Quantum Metric?** Sometimes the session UI isn't displayed, but tech support can remedy that. **Recommendations to others considering Quantum Metric:** Definitely buy it. Higher client retention, because specific client issues are getting resolved. Better customer experience means more business. **What problems is Quantum Metric solving and how is that benefiting you?** We use QM to review client sessions and debug their specific problems and errors. Our web application extends worldwide, connecting transfers between different countries and cross currency, makes it very complex and minute very specific issues can happen. To determine more specifically the problem, it helps review client's journey from start to end of session. It also works great as monitoring tool to watch KPI and dashboards in real time. ### 19. It is a great tool. It gives a lot of insights for troubleshooting and monitoring. **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Manager, Digital Site Health, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Quantum Metric?** Simple to find customer sessions and can create nice dashboards to monitor metrics. The search builder is very intuitive, presentation is elegant and convenient. It provides many different functionalities within the same tool. **What do you dislike about Quantum Metric?** I would say maybe when creating dashboards need some more flexibility, some gadgets do not allow to use all things being tracked, arrange in the dashboard is also little bit confusing depending of size of reports. **Recommendations to others considering Quantum Metric:** Give it a try. You will many things in one place, it certainly can compete with different tools in the market since it gives stats but also shows you behavior for individual customers. **What problems is Quantum Metric solving and how is that benefiting you?** Troubleshooting customer issues, getting to understand what is causing a customer to face an specific behavior. It allows to compare behavior between segments such as web vs mobile, android vs iOS and the like. ### 20. Best to if you want see the customers behavior and their journeys. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2020 **What do you like best about Quantum Metric?** Look at the replays to know the root cause of the errors and frustration seen by the customers. The best thing I enjoy about the Quantum metrics is setting up different types of events to look at the customer interactions more precisely. Another thing which I enjoy about the quantum metrics is that where I am able to look at the abandoned cart values and can easily find out the reason behind customers leaving the carts. **What do you dislike about Quantum Metric?** As per now , I don't have anything on my list which I dislike about this tool. **What problems is Quantum Metric solving and how is that benefiting you?** Helping the QA guys to look deep into the errors which they face while running automation and provide them with a more detailed explanation on the errors they see. I also created events to measure the performance of the web application. ### 21. Business Critical Tool and Exceptional Account Management **Rating:** 5.0/5.0 stars **Reviewed by:** Erica D. | Product Manager, Lifestages, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Quantum Metric?** The ability to see the full customer experience (everything happening on the front end + the back end). I learn something new every time I watch a session replay. I also love that the tool help can help quantify the number of users experiencing an issue as well as the ability to segment users based on: a particular action, a/b test they are in, users who hit a certain page, etc. **What do you dislike about Quantum Metric?** I wish we were able to keep session replays for a longer time frame or the ability to pull heat maps for an older date range. **Recommendations to others considering Quantum Metric:** You will learn something new every time you watch a session. **What problems is Quantum Metric solving and how is that benefiting you?** We are able to identify when, where and why a customer may have gotten an error message on the website, which has giving a ton of visibility into issues that we can easily resolve. Our category merchants and content teams are able to see engagement with particular pages on our website to develop a/b test from or highlight areas with low engagement. ### 22. Discover the best access points for our clients with Quantum Metric **Rating:** 5.0/5.0 stars **Reviewed by:** Colby C. | Marketing Positions, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Quantum Metric?** Quantum Metric provides straightforward behavioral reports that clarify every behavior the consumer takes. The usability is an important concern for systems such as ours that serve users on various devices. **What do you dislike about Quantum Metric?** Sometimes meetings are not transcribed adequately or are very difficult to see. I wish there was a simpler way to see this. Also, heatmaps that exist on the web, such as plugins and searching bars, are not shown. **Recommendations to others considering Quantum Metric:** Quantum Metrics is a nice tool for managers that have encountered highs and lows on their marketing strategies and who may want to have a better understanding on how to boost the customer satisfaction to increase the digital traffic. Quantum Metrics will place you in the consumer's shoes, so you can evaluate the issue which concerns him or her and, afterward, analyze the process and reports to help you resolve the issues. **What problems is Quantum Metric solving and how is that benefiting you?** Quantum Metric is being used by the Marketing department of my company to learn about the best access points for our clients and to define the next series of roadmaps. In particular, they have helped us to build analytics, label new events, quantified errors and identify the entire journey. We have set a Quantum Metrics management group that works entirely with this software and which has improved our service level. It is very helpful because challenges can sometimes be seen through reviewing logs clearly, as it allows us to see everything from a consumer perspective. ### 23. Understand consumer habits with Quantum Metric **Rating:** 4.5/5.0 stars **Reviewed by:** Tyson R. | Marketing Staff, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2019 **What do you like best about Quantum Metric?** Heat Maps showed on Quantum Metric are a fantastic tool that we found to be very helpful when showing users how much they want to scroll and drop down and see the same site in A/B test split shoulder to shoulder. Also, it works logically uploading data, adjusts the distributions, check user replay in real-time and allows for execution of QM multivariable tests. **What do you dislike about Quantum Metric?** In Quantum Metric not everyone has all the roles and takes a lot of time to receive proper approvals. Also, I would like to see some additional tools, Maybe an integration with Runscope would help on this. **Recommendations to others considering Quantum Metric:** If your company requires an assessment on tracking and problem triage, then Quantity Metrics will solve these problems for you, as it will help your business to track a website and service's actions by showing a heat map of experiences so that nothing ever goes wrong. On the other hand, Quantity Metrics is not ideal for mobile applications where data is replayed on Apple iOS versions, as it may trigger certain security issues. **What problems is Quantum Metric solving and how is that benefiting you?** We use Quantum Metric on our company, which is accessible on desktops and mobile devices. It helps our Marketing team to understand consumer habits, recognize problems and determine how improvements can be made. One way we use Quantum Metric is to create and control the behavior of some APIs or error codes, and also to view web site behavior statistics in general. ### 24. Quantum Metrics - Easy way to build the right thing for your customer **Rating:** 4.0/5.0 stars **Reviewed by:** Salil C. | Product Management, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Quantum Metric?** 1. Opportunity Analysis- This particular feature helps us to prioritize which of the glitches/enhancements to focus on from a list of million possibilities. Having a dollar value for each possible fix drives clear business value. 2. Error occurrences - Usually we have separate APM tools to determine the tech issues. QM gives us one snapshot view for all the tech errors and combined with user recordings it makes life of PM easy to get the fix done. 3. Rage Clicks - Usability is a big concern for platforms like ours which serves users across multiple type of devices. What are the possible usability blockers which causes customer to abandon the journey is highly useful. **What do you dislike about Quantum Metric?** Running multivariate tests using QM. As more and more companies are moving towards testing approach, setting and running a test quickly and accurately will be good enhancement. **What problems is Quantum Metric solving and how is that benefiting you?** We have been using Quantum Metric for few months now. Initially it's being used by Product and UX teams to understand our customers top pain points and to determine our next set of roadmap items. Over time we plan to fully roll it out to our QA teams and customer service teams (where we can actually see recordings to validate the customer issues). One particular use case we are doing it to validate the post release QA to see live customers interact with any new feature. ### 25. Great Product and Great Team **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2020 **What do you like best about Quantum Metric?** This product will help you uncover user behavior that you never knew or expected. In addition, their customer support team is world-class. They will make sure to help you derive value from their tool across a variety of use cases. **What do you dislike about Quantum Metric?** As they continue to grow and expand functionality more use cases and platforms will be supported. The only downside is not having everything right now, but that is expected. Fortunately they listen to their users and customers to prioritize what should be worked on next. **What problems is Quantum Metric solving and how is that benefiting you?** How are our users using our digital channels. Where the customer experience breaking down. ### 26. Progress towards Aspiration **Rating:** 3.0/5.0 stars **Reviewed by:** Christopher B. | Commerce Practice Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** What I love most about QM is that they have laid down a challenge to themselves by declaring who they are and charging a path to make that declaration a full reality. **What do you dislike about Quantum Metric?** "Opportunity" is more of a hindrance to effectively identifying real opportunities to action on. But, QM shows a sense of humility and willingness to iterate and evolve what doesn't work with an entrepreneurial zeal. **Recommendations to others considering Quantum Metric:** Dive deep into Interactions and user sessions. Share the links and collaborate. **What problems is Quantum Metric solving and how is that benefiting you?** Tapping into the "actual" digital consumer experience, to move away from "feeling like..." and moving toward real insight. ### 27. Easy To Use And Very Functional **Rating:** 5.0/5.0 stars **Reviewed by:** Darius S. | Digital Site Health Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2019 **What do you like best about Quantum Metric?** Plenty of information is provided in the tool when viewing sessions. Clear and easy to use. A wast array of filter options to locate specific sessions. **What do you dislike about Quantum Metric?** Sometimes video replays are not capturing all visual data. **Recommendations to others considering Quantum Metric:** It's a must have tool to deliver the best customer experience. **What problems is Quantum Metric solving and how is that benefiting you?** QM is used daily to help address customer issues and improve their experience. Searching for bugs or issues it is easier and more efficient to search for specific scenarios in QM search made by multiple users instead of manually repeating same task. ### 28. User friendly, extremely handy! **Rating:** 5.0/5.0 stars **Reviewed by:** Jose A. | Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Quantum Metric?** What I like best is that it is extremely useful to our team in the following fields: QM is efficient to have/create different dashboards to monitor the certain behavior of certain API's or error codes, as well as to see statistics of website/mobile apps behavior in general. Our team usually uses it to give support to every day escalations that are sent to us either by customer service, another employee or the customer him/herself. We are able to see the exact behavior of the customer and the website/app and analyze the videos and logs to determine the exact issue that the customer/website/app is facing. It's really useful since sometimes there are issues that cannot be simply seen by checking logs and it helps us out seeing it all from a customer/user perspective. Overall, QM is an excellent tool that my team is very pleased to posses. **What do you dislike about Quantum Metric?** What I dislike would be the following points: There a some occasions where the sessions will not be recorded properly or it is very hard to see. (small font, not captured at all, etc) Usually sessions for 40+ days are not available, thus having certain limitations on data/sessions we can analyze. **Recommendations to others considering Quantum Metric:** There are very useful trainings on the QM website if you are a first-time user. They will help you in getting the best out of this tool. **What problems is Quantum Metric solving and how is that benefiting you?** The benefits that our team is taking advantage from QM are: Monitoring: QM captures very well API's, and all types of detailed data properly adequately. This helps monitor the behavior of a certain platform or service to ensure that nothing is out of order. Issue triage: Helps put a QM user in the shoes of the customer and analyze the issue faced by him/her, and afterwards, gives thorough visibility to engineering teams that analyze the session and/or logs of the same to assist in the resolution of the defect. ### 29. One of the most useful products I've used ever!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2020 **What do you like best about Quantum Metric?** The ability to assess and work through issues more efficiently while using this product! **What do you dislike about Quantum Metric?** Nothing at this point! I have enjoyed this so far! **Recommendations to others considering Quantum Metric:** Use it! It will help you assess so many aspects of your company. I highly recommend using this in the IT department of your company. **What problems is Quantum Metric solving and how is that benefiting you?** It helps find pain points in our software to better serve our members. ### 30. Amazing Behavioral Analytics Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sudhanshu J. | Senior Software developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Quantum Metric?** QM made it very easy to understand the customer behaviour on site. Various tools provided by QM like performance dashboard, create custom alert, business funnel makes it very easy to monitor the website realtime. **What do you dislike about Quantum Metric?** Sometimes it gets really slow. During live replay, sometimes it takes forever to go from one frame to another frame and needs manual intervention. **Recommendations to others considering Quantum Metric:** I would recommend QM if you need help in understanding the customer behaviour on site or to identify the problem customers are having on the site. **What problems is Quantum Metric solving and how is that benefiting you?** Using QM we were able to identify many scenarios where customers were struggling and were not able to place orders and fixed those. This definitely helped in revenue and good customer feedback. It can alert in case of an issue. It can track any customer behaviour by creating a custom event. ### 31. Excellent tool and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** The tool's work flow lends itself to quickly gaining insights and identifying opportunities. It is very easy to learn and incorporate into daily use for website performance monitoring and evaluation. The only positive aspect of QM that has overshadowed the value of the tool itself is the depth, speed and quality of the support that we have received from the QM team. The business insights, training and technical support provided by QM are second to none. **What do you dislike about Quantum Metric?** There isn't much to dislike about QM's product and services as they have been invaluable. **What problems is Quantum Metric solving and how is that benefiting you?** One of several problems that we have been able to solve was differentiating the influence of the strength of a product promotion vs. the merchandizing placement of the product on a page. ### 32. Quantum Metric - a gold mine for insights. **Rating:** 5.0/5.0 stars **Reviewed by:** Madisson D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** The ease of use reduces anxiety around analyzing data. Pulling data can be filled with anxiety if you aren't an analyst. This tool removes most of that by displaying data in an easily digestible way. **What do you dislike about Quantum Metric?** I have yet to find a downside to the tool. Whenever a potential issue arose, the Quantum Metric support team was right there to help us out. **What problems is Quantum Metric solving and how is that benefiting you?** Being able to use data to to ensure we are building features our customers need, instead of what we think they need. ### 33. Great and Valuable Partners **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** My time working with Quantum Metric has not been very long, but since the beginning, the people at Quantum Metric have been absolutely incredible to work with. You can tell they all wholeheartedly believe in what they are doing and what they provide, and they want all of their customers to succeed. **What do you dislike about Quantum Metric?** Since I haven't worked with Quantum Metric for very long at this point, I can't say I have anything negative to say. **What problems is Quantum Metric solving and how is that benefiting you?** We are currently only in a POC phase with Quantum Metric, but I can say that potentially moving from another tool to Quantum Metric has made me focus more on the customer experience and made me rethink the way I work with a customer experience tool. ### 34. Excellent and Forward Thinking Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ricki L. | Senior Director - Strategic Product Delivery at Comcast, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** The Quantum Metric platform enables us to clarify difficult challenges with our customer experiences, quantify the data and also provides excellent visualizations to enable our team to move forward with solutions. **What do you dislike about Quantum Metric?** Implementation requirements can be challenging as they take resources to analyze. Also - working through the PII and legal compliance can slow us down. **What problems is Quantum Metric solving and how is that benefiting you?** Prioritization of areas to fix and concentrate on. Understanding the performance impacts to our experiences. Enable collaboration across the organization with a common view of data. ### 35. Quantum Metric Review **Rating:** 4.5/5.0 stars **Reviewed by:** Angela B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about Quantum Metric?** I like the easy access to view user sessions to troubleshoot issue or view flows **What do you dislike about Quantum Metric?** Its not intuitive to set up your own dashboards and events. Probably need additional training to do that on your own. **What problems is Quantum Metric solving and how is that benefiting you?** We are mainly using it to view issues our users run into to we can replicate them but it can actually help you track certain flows and conversion of orders. ### 36. So much insight! **Rating:** 4.0/5.0 stars **Reviewed by:** Gary D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** It is extremely configurable and easy to deploy. I was up and running and capturing the important metrics I need almost immediately after receiving the SDK. **What do you dislike about Quantum Metric?** While the web portion is a 10 the native features are still just a bit behind and need a bit more refinement. **What problems is Quantum Metric solving and how is that benefiting you?** We are using the tool to pinpoint where our users are having struggles and make the necessary changes to accelerate their ease of use. ### 37. Quauntum will ensure your success with their product **Rating:** 5.0/5.0 stars **Reviewed by:** Charles S. | Software Engineer III, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** Exposing "hidden gems" within experiences. **What do you dislike about Quantum Metric?** Interface components need more explanation. **Recommendations to others considering Quantum Metric:** Utilize your customer success team as much as possible. They are a wonderful resource and made sure we had everything we needed from the very beginning and continued that support to current day. **What problems is Quantum Metric solving and how is that benefiting you?** Customer pain points. We've found many avenues for improvement we would have otherwise never identified. It's also quicker to identify areas of improvement and lets our company move quicker. ### 38. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gediminas D. | Automation engineer, analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Quantum Metric?** The smoothness and the general experience of the tool. The session replays are very smooth and reliable so it's a pleasure to use it. **What do you dislike about Quantum Metric?** It can be a bit tricky to find and know about all the tools capabilities. **Recommendations to others considering Quantum Metric:** It is definitely worth it. **What problems is Quantum Metric solving and how is that benefiting you?** Making sure the customer experience is the best it can be. It let's us see how the customer is using our product in real world and that's the most important thing. ### 39. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** QM gives us the ability to measure performance of our platforms that drive measurable insights and improvements to our digital products. We're able to uncover issues that otherwise would go unnoticed. **What do you dislike about Quantum Metric?** There are certain things that could be easier to manage such as Private Key usage, bulk member management, etc. **Recommendations to others considering Quantum Metric:** QM will effectively provide information that you can use to effectively improve your digital platforms. **What problems is Quantum Metric solving and how is that benefiting you?** We've been able to provide analysis to business, technology and product teams that have improved how they're implementing their products today. We've also been able to effectively triage customer reports and technology incidents with the help of the data provided from QM. ### 40. Quantum Metric is a Great Product that Continues to Evolve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** Quantum makes it extremely easy to pinpoint road blocks and act on the information you find with the tool. You can identify problem areas and drill down to the the origin of errors, slow API's etc. Additionally, the Quantum Team I work with has been attentive and stellar over the last year. They truly want theior cklients to succeed. **What do you dislike about Quantum Metric?** I would like to see more support in the tool for non-ecommerce clients. While the tool works beautifully for my content client, it can be challenging as a newbie to setup without an ecommerce focus. **What problems is Quantum Metric solving and how is that benefiting you?** It has been easy to identify struggles, rage clicks, slow API calls. ### 41. UX Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Bruce S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** Consistency of data and the ability to validate results of our personalization campaigns. **What do you dislike about Quantum Metric?** The dashboarding needs s lot of work. They take a lot of time to construct and are fairly fragile. In addition, events and errors are not really well explained or documented. **Recommendations to others considering Quantum Metric:** ? **What problems is Quantum Metric solving and how is that benefiting you?** We benchmark page speed and I have used the tool to tune our checkout process. I send dashboards to stakeholders for some metrics. ### 42. More addictive than Netflix **Rating:** 4.5/5.0 stars **Reviewed by:** Christian K. | Senior Technical Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about Quantum Metric?** Identifying possible frustration and Rage Clicks - one of my favourite ways to find pain points in our products. **What do you dislike about Quantum Metric?** The filter options can be overwhelming and it is not always easy to identify which attributes actually have data behind them **Recommendations to others considering Quantum Metric:** Watching user recordings is highly addictive, you quickly realize that you watch more recordings than Netflix. **What problems is Quantum Metric solving and how is that benefiting you?** Quantum Metric has become a trusted partner in identifying frictions within out checkout process. We had multiple iterations already to optimize our design to ease the process for our customers. Quantum Metric is now part of every new feature launch we do, to get first hand data on how customer interact with the new release feature. ### 43. Understand Your Customer- Do the Right Thing.. **Rating:** 5.0/5.0 stars **Reviewed by:** Kamal D. | Sr. Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Quantum Metric?** The replay feature has been extremely useful. We have been able to see consumer struggles at a personal level and diagnose issues much more quickly. **What do you dislike about Quantum Metric?** Alerts - Feature is not used extensively **Recommendations to others considering Quantum Metric:** We use Quantum Metric (QM) on web and APP platform. QM helps us understand customer behavior, identify struggles and determine where we can make improvements. We've been able to find critical issues on the site and prioritize bug fixes and updates. **What problems is Quantum Metric solving and how is that benefiting you?** Have solved many critical issue which are faced by Customers. Best way to see and learn. It helped analyze some issues which were driving volume to call centre. Reduce and cut down on operational cost. ### 44. USING QM FOR PRODUCT DELIVERY TEAMS **Rating:** 5.0/5.0 stars **Reviewed by:** ENLIK M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** BE ABLE TO VIEW CUSTOMER'S PAIN POINTS AND REPRO USER BEHAVIOR BY PROVIDING QUALITATIVE AND QUANTITATIVE DATA IT IS IMPORTANT FOR PRODUCT DELIVERY TEAMS, ESPECIALLY ENGINEERS THAT ARE NOT DIRECTLY INVOLVED WITH CUSTOMER AND THEIR INTERACTIONS; QM CONNECTS MANY TOUCH POINTS AND ALLOWS PMS AND DELIVERY TEAMS TO PRIORITIZE AND ADDRESS MOST IMPACTFUL ISSUES. **What do you dislike about Quantum Metric?** N/A HAVEN'T BEEN USING ALL THE FEATURES TO PROVIDE **What problems is Quantum Metric solving and how is that benefiting you?** N/A ### 45. Quantum Metric - Smooth Sailing **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Data Analyst, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2019 **What do you like best about Quantum Metric?** There are a lot of great features about the Quantum Metric product itself. My favorite part of Quantum Metric though has been the support. Their team is amazing and always available. As far as the product itself, I love the session replays and the page data available. **What do you dislike about Quantum Metric?** No real dislikes with the product. I would say the querying function to search for specific sessions Ould be a little more dynamic, but we've already raised this concern with the QM folks and they're working to update it. **What problems is Quantum Metric solving and how is that benefiting you?** My group uses Quantum Metric to work toward finding the root cause of site defects, user friction, and reasons for reduction or increase in conversion. ### 46. Quantum Metric makes work easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Quantum Metric?** We are using Quantum Metric to replay customer sessions find customer journey along with the pain points of the customer, using Quantum Metric we can find out what customer needs and we can plan accordingly. We can find out issues, bugs and api responses using Quantum Metric, I can say it's best tool in the market. **What do you dislike about Quantum Metric?** 1. There should be some user training in Quantum Metric. 2. UI should be improved for replay sessions some times it losses css. **What problems is Quantum Metric solving and how is that benefiting you?** We use Quantum Metric to replay customer sessions, find user paths and issues or challenges a customer face. ### 47. Quantum Metric provides great insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Quantum Metric?** First, it is very easy for the user to search and replay sessions so our user base has become quite large as many teams are able to use it for their own business use cases. Second, Quantum Metric provides insight into customer struggles that normally would be hard to detect. Lastly, this tool provided us with use cases to identify fraud patterns and behaviors that would not have been detected otherwise. **What do you dislike about Quantum Metric?** There are very few downsides to using Quantum Metric as they are a very good partner. **Recommendations to others considering Quantum Metric:** FYI, I am not able to answer the question above (which software have you integrasted with Quantum Metric" as your survey tool doesn't seem to bring back any search results. We have integrated QM with Splunk, Adobe Analytics, Hadoop and others. **What problems is Quantum Metric solving and how is that benefiting you?** Customer struggles; application monitoring; fraud use cases; analytics; compliance; legal/privacy use cases. ### 48. Engaging Conference **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2020 **What do you like best about Quantum Metric?** I'm not a Quantum Metric customer. I see potential for working with QM as a partner. Naviscent works with the largest brands conductive qualitative and quantitative research (UX and Market Research. Quantum Metric would identify issues and Naviscent would assist the customer to resolve those issues through design research or other types of research. **What do you dislike about Quantum Metric?** As I'm not a customer, I don't have an answer to this however, I'm very impressed and have no dislikes to share. **What problems is Quantum Metric solving and how is that benefiting you?** Identifying problem areas customers have faster because they're Quantum Metric customers. ### 49. Powerful Product **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Quantum Metric?** I love that this product will empower me to understand our customer's pain points to drive effective change. **What do you dislike about Quantum Metric?** I have not yet found anything to dislike **Recommendations to others considering Quantum Metric:** Leverage the client success managers, they are a great resource! **What problems is Quantum Metric solving and how is that benefiting you?** Understanding where our customers are experiencing issues so that we may eliminate those issues. ### 50. Next generation behavioral analytics tool **Rating:** 4.5/5.0 stars **Reviewed by:** Marc J. | Senior Product Manager - Mobile Apps, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Quantum Metric?** The tool offers video playback capabilities for all platforms, which makes it unique in the market. The team of Quantum Metrics helps with the full integration end to end, leaving not much work for the development team other than just adding a few lines of code. **What do you dislike about Quantum Metric?** The heat map functionality that is super useful for web, is not yet there for app. **Recommendations to others considering Quantum Metric:** The service of this product is really good. Their on-boarding process, and integration process are extremely smooth, and will help you directly get the insights you are looking for. **What problems is Quantum Metric solving and how is that benefiting you?** Quantum Metrics helps us identify hidden issues and struggles the customer has, that cannot be found in the more traditional analytics tools. Due to it's connection with Crashlytics, it helps us analyze crashes better, and with their smart algorithms, we can prioritize bugs, crashes, potential frustration points better. ## Quantum Metric Discussions - [What is Quantum Metric used for?](https://www.g2.com/discussions/what-is-quantum-metric-used-for) - [next big things for the Website users](https://www.g2.com/discussions/next-big-things-for-the-website-users) - 1 upvote - [View Quantum Metric pricing details and edition comparison](https://www.g2.com/products/quantum-metric/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+16%3A19%3A01+-0500&secure%5Bsession_id%5D=60655498-00f8-4602-9f2f-e09581c41e22&secure%5Btoken%5D=e239b31cf4497b9af7aa3badc9074b5f81c89ca791f9ed8afdb9da333b8c2a4a&format=llm_user) ## Quantum Metric Integrations - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) ## Quantum Metric Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Platform Basics** - Dynamic Segmentation - Journey Optimization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Quantum Metric Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews)