--- title: Quantum Metric Reviews meta_title: 'Quantum Metric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 274 reviews by the users' company size, role or industry to find out how Quantum Metric works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 274 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Quantum Metric Reviews **Vendor:** Quantum Metric **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 274 ## About Quantum Metric Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit www.quantummetric.com. ## Quantum Metric Pros & Cons **What users like:** - Users appreciate the **almost real-time insights** provided by Quantum Metric, enhancing their understanding of user interactions. (14 reviews) - Users appreciate the **ease of use** of Quantum Metric, enabling intuitive analysis of customer experience and behavior. (12 reviews) - Users value the **almost real-time session replays** of Quantum Metric, enhancing insights and user behavior analysis. (10 reviews) - Users value the **comprehensive analytics** of Quantum Metric, enabling in-depth insights into customer behavior and experience. (8 reviews) - Users appreciate the **easy setup** of Quantum Metric, enabling quick integration and effective tracking for improved user experience. (6 reviews) - Users appreciate how **Quantum Metric simplifies bug detection** , enabling quick identification of issues and enhancing overall UX analysis. (6 reviews) - User Behavior Tracking (6 reviews) - Users value the **insights into user behavior** provided by Quantum Metric, enhancing their ability to understand and improve interactions. (6 reviews) - Data Visualization (5 reviews) - Intuitive (5 reviews) **What users dislike:** - Users find a **steep learning curve** with Quantum Metric, citing difficulties in using features and accessing training content. (8 reviews) - Users find the **steep learning curve** of Quantum Metric challenging, as the dense UI complicates initial understanding. (7 reviews) - Users face **search difficulty** with session replays, making it hard to find and utilize recorded sessions effectively. (6 reviews) - Users face **difficulties with session management** , including loading issues, visibility problems, and linked user sessions. (6 reviews) - Users face **replay issues** with Quantum Metric, finding it time-consuming and challenging to locate user sessions. (5 reviews) - Navigation Difficulty (4 reviews) - Playback Issues (4 reviews) - Users face challenges with **session issues** in Quantum Metric, limiting their ability to effectively track and troubleshoot sessions. (4 reviews) - Users report significant **data inaccuracy** issues, leading to confusion and wasted time during analysis and alerts. (3 reviews) - Delays (3 reviews) ## Quantum Metric Reviews ### 1. QM product/usage review **Rating:** 4.5/5.0 stars **Reviewed by:** Pritha A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Quantum Metric?** accurate view on what the customer experienced. Very easy search events. 1 year ' s data log. Any console js error will be captured. All the error events created are super helpful and more tracking events. We get instant help from the team on any clarifications. Especially @cameron couch - Appreciate all his help. **What do you dislike about Quantum Metric?** very few functionalities are slightly not do-able by new bees and it should be explinaed to them on how to build dashboards. one view for the visual metrics where we can apply a filter and see the drop off point, grab session ids for triage, journey/funnel detials and how it got converted. **What problems is Quantum Metric solving and how is that benefiting you?** data that doesnt exist after 14 days are effectively triaged using qm by our whole team. customer escalation and legal issues are being triaged using qm (even if its over a month) drop point details. journey funnel. ### 2. Sr. Manager, Digital Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Constantina V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Quantum Metric?** Quantum Metric is a very powerful tool that takes the guesswork out of understanding the customer experience. It allows us to actually see what the customer experienced when looking into an issue, and also allows us to identify optimization opportunities. **What do you dislike about Quantum Metric?** Areas for improvement is that it is not available in all of our customer flows and the PII blocking could get better so that we're only blocking words that are relevant to PII and not field descriptions or anything else that would allow us to understand the experience. **What problems is Quantum Metric solving and how is that benefiting you?** QM helps us differentiate between a defect, user error and optimization opportunities. We use replays to understand the customer journey and also use heat maps to understand where improvements can be made or where there is room for making the journey more straight forward for the end user. ### 3. I don't know where I would be without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle W. | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Quantum Metric?** I believe the replays are the most usefull part of this tool! It allows us to troubleshoot and see in real time what our customers are facing! The interface makes it very user friendly and it is easy to navigate! **What do you dislike about Quantum Metric?** I think the thing that I dislike the most is that the opportunities assume too much. Although they are good directionally, they are overinflated in the $$ we will gain by "fixing" this issue. I find myself constantly having to remind the people who access those opportunities that they need to take them as directional only. I wish they would be a little more accurate in the $$ associated with them. **What problems is Quantum Metric solving and how is that benefiting you?** QM us helping guide us in making better business decisions. Its also helping to be there and confirm that we have made the right updates to our user experience. ### 4. Empowering Insights to Action Through User Replays **Rating:** 5.0/5.0 stars **Reviewed by:** Missy F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Quantum Metric?** Quantum empowers my team to have proof of customer friction, errors and experiences that are not working against requirements. Removing this from being a battle that delays stakeholders from taking actions. Being able to quickly move from validating an anecdotal issue to being able to size it to inform the business prioritization of it is priceless. **What do you dislike about Quantum Metric?** There is a significant level of work required from a broad group of stakeholders to build out effective dashboards, as well as understand how the metrics and KPIs measure up against other standard company data sources and views. Also, having an ability to pull in other company metrics & experiences that happen post-digital interaction could really make the tool 10x a powerful and get higher engagement. Example for Comcast is NPS and Calls and Chats, post digital experiences. **What problems is Quantum Metric solving and how is that benefiting you?** Gaining visibility into what customers see and experience in digital, illustrating more than a data set can and subsequently driving more action across a broad group of stakeholders that build and maintain the myriad of our digital systems. ### 5. user friendly and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Quantum Metric?** Easy to use getting the required details for Analysis Easy to integrate with the requirement as per need **What do you dislike about Quantum Metric?** May be we can get the more graphical, export to excel option **What problems is Quantum Metric solving and how is that benefiting you?** Analyzing the issue for users ### 6. Great Service and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Balaji B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Quantum Metric?** QM is an excellent product that gives insights into the user's experience without having to spend time with the end user. QM Team provides excellent support and service, they are proactive instead of reactive. **What do you dislike about Quantum Metric?** For our application, there are certain limitations based on the technologies that we use. Otherwise, we could benefit more from QM. **What problems is Quantum Metric solving and how is that benefiting you?** Playback agent's user session, this avoids spending time with the agent. ### 7. Fast, Useful Customer Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Quantum Metric?** I like that the UI is business user friendly and people at all technical levels can understand what is being reviewed. **What do you dislike about Quantum Metric?** I do not like that the alert functionality does not have a sustainment period - i.e. only tell me if 5XX errors increased by 10% for at least 10 minutes. **What problems is Quantum Metric solving and how is that benefiting you?** Detection of issues customers experience on our sites. ### 8. Engineer Analytics tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Quantum Metric?** QM is the best UI analytics tool for the Engineers/developers to identify technical difficulties for the customer journeys **What do you dislike about Quantum Metric?** It is one of the most used analytics tools for the IT industry. **What problems is Quantum Metric solving and how is that benefiting you?** We can easily identify Customer facing issues through QM and we can build segments for the microservices and fix the issues for the customer flows ### 9. Pretty good. Has room for growth. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Quantum Metric?** The QM team we work with is really helpful and nice. They are responsive and attentive. The tool is alright compared to other tools like it. I like replaying sessions, but all the masking and the lack of filtering abilities makes it very limited in its use. **What do you dislike about Quantum Metric?** The filters could really use some work. Between the UI and how limited they are, makes it really annoying to use the tool. I have had to talk to the team to do things for me. Also, they're coming out with updates (v2 and v3) that seem pointless when thikning about the other limitations the software has. It seems like higherups are just pushing for shiny new features without caring about it actually working? **What problems is Quantum Metric solving and how is that benefiting you?** Not much yet. We found some API calls that were timing out? But we haven't made any changes about it. the other analytics tools we have are a lot more intergrated and reliable than QM is at the moment. ### 10. Good Tool for Replaying Sessions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Quantum Metric?** search for sessions under multiple criteria **What do you dislike about Quantum Metric?** some sessions are missing other sessions are broken out into sessions. continuity not consistent **What problems is Quantum Metric solving and how is that benefiting you?** Retracing customer journey to detect anomalies and enhance data feeds to downstream systems. using for fraud detection. ### 11. Product specific insights **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Quantum Metric?** I love that you can easily watch and search user sessions to understand intents better. It's always good tool to be able to see how your customer actively interacts with your product. **What do you dislike about Quantum Metric?** I would love to see more insights automatically reported or brought, and this may be our underutilization of the tool. But I want QM to notify me of anomolies in customer behavor. If we excpect the customer to take a certain path then report when they are diverting frequently. Also if alerts increase for customers or errors. When behaviors chnage (rage clicks), I would like to see those ingiths automatically sent to stakeholders to investigate **What problems is Quantum Metric solving and how is that benefiting you?** Understanding customer bahviors. I want to know if there are friction points on their journey/paths/flows and more information on thsoe friction points. Such as where are they dropping off and where they are expecting to go / click. ### 12. Useful product for all teams - PM/QA/Devs **Rating:** 3.5/5.0 stars **Reviewed by:** Anuja R. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Quantum Metric?** 1. Can consistently see user sessions, investigate customer behavior **What do you dislike about Quantum Metric?** 1.Pretty decent but needs some training from sales/AE which does not happen often and proactively. **What problems is Quantum Metric solving and how is that benefiting you?** 1. Usually helps investigate bugs / feedback from users. ### 13. Quantum the product is great but the customer support is even better **Rating:** 5.0/5.0 stars **Reviewed by:** Alyse K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Quantum Metric?** I enjoy how dilligent the customer support is week over week in finding insights and letting us know the best-in-class recommendations for our business. This type of care is rare! **What do you dislike about Quantum Metric?** I think there is an increased amount of competition for Quantum-like platforms out there. I think some of the features that are extra payments should start being included in packages. **What problems is Quantum Metric solving and how is that benefiting you?** We rely on Quantum metric for all of our customer feedback with the integration with Medallia. Without the replays, we would be blindly chasing bugs and other issues the customer is facing. ### 14. Impeccable Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Quantum Metric?** Quantum Metric stands out amongst its competitors due to the incredible white glove service they provide their customers. They are always available to assist with anything you might need - everything from configuration requests, to complex platform questions, to just giving a second eye on something you might be working on. **What do you dislike about Quantum Metric?** It is quite a robust and powerful platform and can sometimes be challenging to learn - but the team does a great job teaching clients the ins and outs of the platform. **What problems is Quantum Metric solving and how is that benefiting you?** I plan to use Quantum Metric to understand user behavior and the user journey in the Xfinity Assistant tool (the team is in the final stages of implementing the QM tag in XA). ### 15. Quick, actionable insights **Rating:** 5.0/5.0 stars **Reviewed by:** kathleen h. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Quantum Metric?** QM allows me to understand friction points within the customer experience. I can real-time understand how consumers are interacting with our site, and leverage this information in order to drive optimizations that improve our sales funnel perfomance. **What do you dislike about Quantum Metric?** Largely user error- I sometimes struggle with how to query certain searches in order to populate results. **What problems is Quantum Metric solving and how is that benefiting you?** QM is helping me understand when fallout occurs WHY it is happening. Session replays allow me to see the CX and then identify areas by which we can improve. ### 16. Amazing Product - part of our daily insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Quantum Metric?** Quantum has been a game changer for our business insights and analytics, not only is their platform easy to use and intuitive but their customer success team is a great partner and consistenly is advising us on findings and engaging our team. **What do you dislike about Quantum Metric?** The only downside is that it takes commitment and resources to ensure you are getting the most out of the platform, you need champions from business, analytics and IT but with those champions, this platform is a great addition to your tech stack. **What problems is Quantum Metric solving and how is that benefiting you?** Quantum allows us to easily monitor our digital channels, finding pain points and opportunities to continuously improve our customer journey. Every change we've made has added value. ### 17. Quantum Metric has been extremely helpful in diagnosing issues with our site! **Rating:** 4.0/5.0 stars **Reviewed by:** Alex P. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Quantum Metric?** The session replays, and the ablity to segment them, are extremely helpful to quickly observe what issues customers are experiencing. **What do you dislike about Quantum Metric?** I wish that the data would more closely resemble the data that we see within Google Analytics because we have team members that often try to compare the data. **What problems is Quantum Metric solving and how is that benefiting you?** The error reporting is extremely helpful because it helps us to diagnose possible API issues that might go unnoticed without the platform. We can also quickly diagnose how many customers were impacted. ### 18. Very satisfied **Rating:** 3.5/5.0 stars **Reviewed by:** Taylor S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Quantum Metric?** Quantum Metric really helps us to understand our customers better. For example, how they shop, areas of our website they like, areas they dislike, etc. All of these findings allow us to continue providing a world-class customer experience to everyone. **What do you dislike about Quantum Metric?** There's a lot to learn. You can gather so much data, but knowing and understanding where to find the correct data for your business is essential. It takes time to learn, but once you do it's worth it. **What problems is Quantum Metric solving and how is that benefiting you?** Quantum Metric is helping us to better understand our customers and how they use our website. Our product is not always the most fun to shop for or the easiest, and we are constantly looking for ways to improve the customer experience. QM helps make this process easier. ### 19. Powerful tool for product analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Quantum Metric?** Error and friction points detection together with session replays. Excellent QM support and guidance! **What do you dislike about Quantum Metric?** Needs a lot of configuration to adjust to a business case that is not eCommerce. It would be helpful if there was documentation explaining the values of errors esp. API errors with few examples because even if the values are different on each customer website , the users reading the documentation would be able to get a rough idea of what does it mean much better. Moreover, It becomes too technical to explain to non-technical /business people. Perhaps it would be good the definitions of errors to be more business friendly or UX friendly when someone reads them. Another suggestion would be to indicate if an error is exclusive to web or to mobile or to both. Finally , it would be nice if in Beta Labs we could have as many dimensions as we would like e.g more than two for a graph o a table. **What problems is Quantum Metric solving and how is that benefiting you?** We can find out where we loose customers on their apllication flows and what was the reason behind. ### 20. Quantum Metrics has everything and more to support Product Managers with exceptional Client Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Quantum Metric?** There are so many tools to help identify user flows, errors, and pain points. Also, our account managers and Analysts are super helpful. They go above and beyond to help our team. **What do you dislike about Quantum Metric?** Waiting for new updates to come out so that I can use them to support my analysis. Although, it's very hard to find any dislikes about QM. I'm excited for what's to come in the next few months. **What problems is Quantum Metric solving and how is that benefiting you?** Qm helps me better identify drop off rates, bounce rates, error messaging, rage clicks, click interaction, journey mapping, and overall performance in order to back up future business opportunities. Ultimately, helping me build the roadmap for my funnel. ### 21. Great tool for both quantitative and qualitative data **Rating:** 4.0/5.0 stars **Reviewed by:** Robin L. | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Quantum Metric?** As a UX Lead, I appreciate how quickly I can watch sessions and then locate issues to deep dive into. **What do you dislike about Quantum Metric?** I don't dislike anything. There is a large learning curve and I can't always stay up on the changes and new features. **What problems is Quantum Metric solving and how is that benefiting you?** This is the only platform that I have to watch user sessions and see the interaction between the user and our various products. ### 22. Love working with the QM team, love finding new ways to leverage the platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Quantum Metric?** The team is extremely responsive and helpful. The platform itself is useful for a whole range of teams internally, from marketing to CX to product and technology. **What do you dislike about Quantum Metric?** The platform's UI has quite a few limitations, and often requires extra customization to get to the necessary data; it can be hard to gain adoption when the learning curve is so steep and the data isn't there. **What problems is Quantum Metric solving and how is that benefiting you?** Quantum Metric is providing more visibility into the user experience than our other digital analytics platforms have; Session Replay in particular has been helpful when it comes to identifying the front-end customer impact of occasional tech incidents. ### 23. Impressive analytical functionality and visualization features **Rating:** 5.0/5.0 stars **Reviewed by:** Kim M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Quantum Metric?** Quantum Metric is an incredible tool for research and analyzing the user experience data from start to finish. First and foremost, the interface is incredibly user-friendly. We've been able to collaborate better with a variety of our stakeholders and they have also found it easy to navigate and use. The layout is intuitive and straightforward, allowing us to quickly access the data we need without any unnecessary complexity. The level of detail provided by the software is also truly impressive. It allowed me to dive deep into user behavior and preferences, providing valuable insights that I could use to improve the user experience of my projects. I was able to track everything from user flow and navigation to interaction points and time spent on pages/sections. **What do you dislike about Quantum Metric?** While I generally find Quantum Metric to be an excellent tool for analyzing user experience data, there is one thing that I find a bit disappointing - the lack of testing capability. As someone who is constantly striving to improve the user experience, I believe that testing is a crucial component of the process. Being able to test different design elements and see how they impact user behavior is incredibly valuable. We do use Quantum to watch sessions back through integration efforts and this isn't really a big dislike it's more of a "this would be nice to have" **What problems is Quantum Metric solving and how is that benefiting you?** Improving the user experience and identifying optimization points. Having the type of data and insights that we do has helped us evolve our product development to be not only continuous but human-centric. ### 24. Quantum Metric - A Tool Worth Using **Rating:** 5.0/5.0 stars **Reviewed by:** Emir G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Quantum Metric?** The intuitive and ever-changing design that allows for great uses. **What do you dislike about Quantum Metric?** That I didn't learn about it sooner! In reality, there is nothing that I can say I dislike about Quantum. **What problems is Quantum Metric solving and how is that benefiting you?** The biggest problem that Quantum helps us at BMO solve would be user-experience related issues. ### 25. Quantifying Opportunities for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Quantum Metric?** The ability to instantly quantify the impact of an error is a significant differentiator. It enables product teams to make data-driven prioritization decisions. Is it a problem for 1 or for many? **What do you dislike about Quantum Metric?** Sometimes views do not return results you know they should be. Occaisionally it's user error (wrong filters applied) but sometimes not, and it requires a page refresh to see the right results. **What problems is Quantum Metric solving and how is that benefiting you?** Support: troubleshooting issues and getting to resolution more quickly. Product development: identifying friction points and areas for improvement to deliver better experiences. ### 26. Good for analyze of the issues for ui based applications **Rating:** 4.0/5.0 stars **Reviewed by:** Pavan V. | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Quantum Metric?** Getting the trace id for UI flow and events generated are most helpful in Quantam Metric that makes is very good tool for debugging and analyzing the issues in better way **What do you dislike about Quantum Metric?** Sometimes the events generated are not accurate; not sure if its due to the application I am looking at or if is it with the Quantum Metric portal. But apart from that I like everything **What problems is Quantum Metric solving and how is that benefiting you?** Session Replay is very useful feature that we are using to know the customer journey analysis and it really benefits me in debugging issues and knowing the current trends of customers ### 27. Identifying Customer Friction Points is Way easier with QM **Rating:** 5.0/5.0 stars **Reviewed by:** Jason H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Quantum Metric?** I like that I can see every visit by the customer. I work in insurance so customer often recall quotes over different days. **What do you dislike about Quantum Metric?** Sometimes there are glitches in the session. **What problems is Quantum Metric solving and how is that benefiting you?** QM shows me what the customer is doing and helps identify friction points in the design or find issues where tech diffs are occurring. ### 28. Qauntum Metric, Crazy Flexible and Wicked Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Vice President, Digital Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Quantum Metric?** I appreciate that I can quickly see what's happening with my customers using the fully customizable dashboard, heat maps, and alerts. It's more important than ever to adapt rapidly to our customer's evolving needs, and Quantum gives us the insights we need to make the changes that will delight our customers. **What do you dislike about Quantum Metric?** Getting great insight sometimes begins with asking the right questions. Sometimes we don't always know what we don't know. I would love it if Quantum could suggestively surface things that I'm not necessarily looking for that are impacting my business for good or bad. **What problems is Quantum Metric solving and how is that benefiting you?** As we continue to look for ways to enhance our web and mobile app experiences, Quantum is helping us to prioritize dev work and guide UI/UX decision-making. Quantum helps us gets to the heart of what really matters. ### 29. Great Tool for replays **Rating:** 5.0/5.0 stars **Reviewed by:** Suma M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Quantum Metric?** Playing the replays of customer journey to understand the customers journey. **What do you dislike about Quantum Metric?** There is nothing to mention as I love it **What problems is Quantum Metric solving and how is that benefiting you?** understanding customer complaints and taking necessary actions. ### 30. Great software.... even better support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Quantum Metric?** The analytics we are able to pull from QM are super actionable, easy to understand from a layman standpoint, and easily repeatable so we can build roles and business processes around them. **What do you dislike about Quantum Metric?** Building out and leveraging some of the functionality like events requires some learning of the tool. We are trying to adapt by designating some SME's, but are limited on headcount to do so. Thus far, the QM account team has bent over backwards to make sure we are successful, so hopefully that continues! **What problems is Quantum Metric solving and how is that benefiting you?** The most common use case right now is the identification of site issues and prioritization based on number of users impacted and potential revenue loss. This has been a huge win for the team. ### 31. Great Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia B. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Quantum Metric?** I love being able to create segments for a variety of use cases. **What do you dislike about Quantum Metric?** I think the initial learning curve was tough, but once I got familiar it became more intuitive. **What problems is Quantum Metric solving and how is that benefiting you?** Quantifying our theories and finding insights. ### 32. Senior Website Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Quantum Metric?** - It is a very useful tool for finding friction on the website - Can watch a replay of the customer experience - Ability to create custom events for specific points on a website **What do you dislike about Quantum Metric?** - Visual Dashboard is a bit buggy and outdated **What problems is Quantum Metric solving and how is that benefiting you?** - It helps solve customer friction through metrics and replays - Can help with AB testing and seeing what features works ### 33. Great tool for identifying customer friction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Quantum Metric?** It can be linked with other customer feedback mechanisms. If customers say "I had this problem while purchasing", I can view the QM session to see what actually happened. **What do you dislike about Quantum Metric?** There is a learning curve that can hamper adoption across the organization. It works best when you make it easy, e.g. you link it with another customer feedback tool as I mentioned in my other answer. **What problems is Quantum Metric solving and how is that benefiting you?** It helps me see exactly what the customer saw. When you identify an opportunity, it helps you size up the opportunity. For example, you can see how many customers are experiencing an error and how much it's impacting conversion. ### 34. Excellent tool for understanding customer friction points **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Quantum Metric?** Quantum Metric allows me to easily pinpoint customer friction points and allows me to optimize my application to avoid them. it also allows me to see slow downs. **What do you dislike about Quantum Metric?** There is nothing I dislike about Quantum Metric **What problems is Quantum Metric solving and how is that benefiting you?** Quantum Metric allows me to see what my customer struggles with so I can resolve the problems. It also helps me triage problems that may have happened in the past. ### 35. Want to win a quick $25 Amazon Gift Card **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Quantum Metric?** Integration of the app into the mobile app was smooth. lots of support from QM engineers helps **What do you dislike about Quantum Metric?** New docs for implementing with expo, what is currently there works but takes a bit of guessing. Improve the quality of the recordings, sessions are not accurate reflections of the app. The npm component has a `` wrapper around the "QuantumComponent" which affects the styles of our own components by having this wrapper around, ideally it would be an empty fragment or allow an override in some form. **What problems is Quantum Metric solving and how is that benefiting you?** Help to reduce fraud and identify bottlenecks in our app. Still during implementation so haven't gotten to the benefits yet. ### 36. Good technology. Useful, maybe expensive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Quantum Metric?** It is very easy to integrate and provides very good insights on customer behavior and friction points on the e-commerce site. The playback option is very useful to see clearly what analytics numbers tell you. **What do you dislike about Quantum Metric?** Maybe it is quite expensive. You need to build strong use cases to justify the investment. Also, it requires to be on top of it so it does not get to be just another tool in your stack **What problems is Quantum Metric solving and how is that benefiting you?** It helps linking the analytics tools with real examples. It helps reproducing problems that are not that frequent so IT can go straight to them. Also identifies opportunities of improvement of our UX ### 37. Love it **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Quantum Metric?** The ability to replay user sessions for the purpose of debugging! Combining custom events along with a UI replay helps speed up the debugging process big time. **What do you dislike about Quantum Metric?** The replays are sometimes a bit slow or take some time to buffer. Also, the images and assets inlcuded in the replay sometimes do not load. **What problems is Quantum Metric solving and how is that benefiting you?** Debugging! Session replays in addition to the logging help speed up the debugging process. ### 38. Great tool for business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Quantum Metric?** I love bieng able to review sessions and see rage clicks and where the consumer clicks on a page **What do you dislike about Quantum Metric?** currently the only downside is that we dont have it in all of the digital spaces yet. **What problems is Quantum Metric solving and how is that benefiting you?** Where the customer went wrong in the journey, what the customers are clicking, to see hwo we can minimize errors and maximize profit ### 39. Getting some great insights from users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Quantum Metric?** Easy to navigate and intuitive site, access to data that was previously not available. **What do you dislike about Quantum Metric?** Takes some time to get to custom events working as expected, but the team is very helpful in this aspect. **What problems is Quantum Metric solving and how is that benefiting you?** QM gives a view of the customoer journeys, which can then be optimized. It also highlights any errors encountered. ### 40. This tool has been so useful with sorting through data to identify trends **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Quantum Metric?** The ease of use. It is very easy to learn how to query. **What do you dislike about Quantum Metric?** QM is very helpful for full applications and tracking customer activity as they progress through an existing flow or process. Unfortunately, it isn't as useful when you are just tracking random customer activity as they come to and view a webpage(s). **What problems is Quantum Metric solving and how is that benefiting you?** I'm sure we are solving problems left and right across our organization with the use of this tool. ### 41. Quantum Makes Optimizing Your Customer Experience So Much More Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** George R. | Digital Demand Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Quantum Metric?** The sessions replays and Quantum Visible plugin make it so much easier to get the insight you need from your customers so easy. **What do you dislike about Quantum Metric?** For me there really isnt something I dont like about Quantum. It really is an amazing tool, but there are a lot of features I didnt know about until recently I wished I wouldve known before like Visible, QMU, and other things. **What problems is Quantum Metric solving and how is that benefiting you?** It is helping us totally revamp our customer experiences. We can see our customers pain points through replays and heatmapping and use that plus the data were seeing to make a seamless efficient pleasant experience for our customer. ### 42. QM is a great resource for triage and customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Quantum Metric?** I enjoy the ability to review a customer session and see exactly where pain points are etc. **What do you dislike about Quantum Metric?** Searching for specific sessions can be difficult at times **What problems is Quantum Metric solving and how is that benefiting you?** The journey of the customer and identifying pain points as well as errors the customer may experience and helping design a better experience for the customer. ### 43. Review of customers interaction with .com **Rating:** 5.0/5.0 stars **Reviewed by:** Shirley W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Quantum Metric?** Being able to view what the customers are doing and to view what the issue may be for the customer. **What do you dislike about Quantum Metric?** Downside would be the size of the font on the replay, sometime I can't understand what is on the screen **What problems is Quantum Metric solving and how is that benefiting you?** Help to resolve customer's issue on the website ### 44. Awesome tool for user experience / interaction tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Quantum Metric?** - Tool is very useful and intuitive to review website overall user experience and how well users are interacting with components and content - Actionable insights on missed opportunities and major pain points partners are facing **What do you dislike about Quantum Metric?** - Support team is not as responsive as we wish them to be - Turnaround time of requests and queries is quite long **What problems is Quantum Metric solving and how is that benefiting you?** - User journey mapping and analysis - Conversion rate and opportunities - Heatmap and error monitoring - Customer support ### 45. Great Customer Experience Review Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Quantum Metric?** Lots of tools for filtering and searching for customer sessions and navigating to relevant points in the session. **What do you dislike about Quantum Metric?** Occassional issues with searching Quantum Metrics where fields are not labeled the way I would expect. **What problems is Quantum Metric solving and how is that benefiting you?** Finding customer pain points and observing technical bugs encountered in the application. ### 46. Amazing customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Austin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Quantum Metric?** Quantum has amazing customer service and is dedicated to making sure we get value out of the platform. Very responsive to questions and always willing to jump on a call. **What do you dislike about Quantum Metric?** Quantum Metric can be difficult to set up, mostly due to how complicated software in general is. Not really a critique of QM but of how difficult the product space can be. **What problems is Quantum Metric solving and how is that benefiting you?** We are currently using Quantum Metric to monitor and measure the impact and viability of new features as we release them. Its very helpful to have dashboards to monitor progress. ### 47. Easier to use than the others **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Quantum Metric?** Replaying sessions to make our customers' pain and frustration come to life is more powerful than any set of statistics **What do you dislike about Quantum Metric?** There's a bit of a learning curve but the options are pretty intuitive **What problems is Quantum Metric solving and how is that benefiting you?** Lets us bring the voice of the customer to life ### 48. Effective but complex **Rating:** 4.0/5.0 stars **Reviewed by:** Yani H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Quantum Metric?** I like how effectively it communicates key information and allows me to implement data in a cohesive and simple way **What do you dislike about Quantum Metric?** I found the initial set up to be very hard to understand **What problems is Quantum Metric solving and how is that benefiting you?** It helps me understand where conversion is concentrated so I can better assist my clients. ### 49. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina V. | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Quantum Metric?** I love all the support we get from QM team- very proactive and responsive, excellent customer service! **What do you dislike about Quantum Metric?** There are some opportunities to enhance the product. **What problems is Quantum Metric solving and how is that benefiting you?** It helps us identify the most impactful site areas and opportunities. ### 50. Good insights and helpful data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Quantum Metric?** I like the ability to playback sessions. **What do you dislike about Quantum Metric?** Nothing at this time, i enjoy using the service. **What problems is Quantum Metric solving and how is that benefiting you?** I am able to see pain points that my users are dealing with and use it to recommend product enhancements. ## Quantum Metric Discussions - [What is Quantum Metric used for?](https://www.g2.com/discussions/what-is-quantum-metric-used-for) - [next big things for the Website users](https://www.g2.com/discussions/next-big-things-for-the-website-users) - 1 upvote - [View Quantum Metric pricing details and edition comparison](https://www.g2.com/products/quantum-metric/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+03%3A22%3A28+-0500&secure%5Bsession_id%5D=5e3156eb-aef2-4b0b-a202-f8c6016345fa&secure%5Btoken%5D=1232325f29e23840e906b4fc971bfa97b208d76e2d313bf11e82139c17c4d8f8&format=llm_user) ## Quantum Metric Integrations - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) ## Quantum Metric Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Platform Basics** - Dynamic Segmentation - Journey Optimization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Quantum Metric Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews)