Quantum Metric Reviews & Product Details - Page 2

I like being able to filter by error type Review collected by and hosted on G2.com.

Information can be dense. I'm still figuring out the easiest ways to find specific cases and synthesize information. Review collected by and hosted on G2.com.

Product is not too technical. Anyone with a little bit of technical knowhow and understanding of data can set up the right reports, but if you want to get into complex data, you will need help. Review collected by and hosted on G2.com.

Reports are not intuitive. Set up requires too much effort to build and validate the data Review collected by and hosted on G2.com.

Every details that helps to understand the user jouney were captured in the QM. And its much helpful for the issue to analyze and coodiante with users for better understanding on the given problem. Review collected by and hosted on G2.com.

Still there are few issue where all the events are not trackig, and having addtional code logic to capture all perticualr details. Fututre version might cover up these issues. Review collected by and hosted on G2.com.

Easy to access all the metrics and create new reports Review collected by and hosted on G2.com.

Sometimes get lost in the user interface Review collected by and hosted on G2.com.

Watching replays to see customer interaction. We had a situation where traffic was inflated due to prefetched marketing tactics. We were able to use QM to see if people actually landed on our websites vs viewing a prefetched version of our website. Review collected by and hosted on G2.com.

Would be awesome if replays didn't expire Review collected by and hosted on G2.com.

It's ability to conduct behavioral analysis. Errors, Events, and Replays provide a solid foundation to our analysis and great insight into what the customers are seeing. Review collected by and hosted on G2.com.

It's rigidity for Single Page Applications and our Android application. Loading data can be extremely slow. I also wish Journeys feature was a little easier to understand. Review collected by and hosted on G2.com.

In my role as Customer Experience Analyst and Complaints Handler, Quantum Metric allows me to experience the product through the eyes of the Customer and understand their experience in ways I would not be able to otherwise. Review collected by and hosted on G2.com.

Nothing. It is so user-friendly and easy to navigate Review collected by and hosted on G2.com.

The ability to have insight into how the customer is using our website and any friction points they are experiencing along the way. Review collected by and hosted on G2.com.

There are some areas that can't be uncovered that makes it somewhat difficult to then troubleshoot Review collected by and hosted on G2.com.

broad products that are available at the platform Review collected by and hosted on G2.com.

UI is too crowded

Time to load is a lot

Additional opeiotns to download your session replay data outside Google BigQuery Review collected by and hosted on G2.com.

Ability to see a first hand experience of a user on the site. Review collected by and hosted on G2.com.

When trying to get a visual, it often does not load the full picture. Interactions could use improvement. I want to see a still screen, but it usually shows me a screen mid-movement -so a navigation bar might be blocking half the view of the page I want if the user happened to hover over it at some point. Review collected by and hosted on G2.com.