--- title: Qualtrics Employee Experience Reviews meta_title: 'Qualtrics Employee Experience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 462 reviews by the users' company size, role or industry to find out how Qualtrics Employee Experience works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 462 scale: '5' date_modified: '2026-08-04' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- # Qualtrics Employee Experience Reviews **Vendor:** Qualtrics **Category:** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) **Average Rating:** 4.4/5.0 **Total Reviews:** 462 ## About Qualtrics Employee Experience Used by more than 3,500 brands worldwide, including 75% of the Fortune 500, Qualtrics XM for Employee Experience is the leading solution for transformative and modern employee experience management. Qualtrics delivers relevant, actionable and easy-to-understand insights to HR, senior leaders and people managers, enabling them to improve engagement, streamline talent planning, bolster productivity, boost retention, and drive innovation. Targeted, in-the-moment listening is drawn from every employee experience across the employee lifecycle that’s automatically synthesized to deliver easy to understand results, including personalized next steps for admins and people managers to take action. Qualtrics XM for Employee Experience is the only purpose-built system of action that considers the full employee journey by listening at every touchpoint and empowering leaders at all levels to understand the insights that matter most, so you can take the right actions at scale. Employee Engagement & Pulse Our industry-leading engagement solution is built on EX25, a science-backed measurement methodology that goes beyond basic engagement scores to capture the five KPIs proven to move business outcomes: Engagement, Inclusion, Intent to Stay, Well-Being, and Expectations. Developed from 32 million responses across 1,006 organizations, it comes with the world’s largest EX benchmark library –300+ items across 60 countries and 65 industries - so you're always validating against meaningful comparisons. Adjustable listening cadences (annual, bi-annual, quarterly) built-in mean you can meet your organization where it is without forcing an approach that drives survey fatigue. You can leverage our out-of-the-box methodology to get a program up and running in weeks, or create a completely customized program with the most flexible EX platform in the market. Move from listening to taking action at every level. Our bespoke manager results page delivers AI personalized recommendations based on each team's unique data—no analyst required—reducing analysis time by 10x+. Idea Boards let employees crowdsource and vote on improvements, while closed-loop communication tools show workers exactly what changed based on their input. Automated action planning workflows with progress tracking and reminders via Slack, Teams, and Workday ensures follow-through at scale. Employee Lifecycle Management Qualtrics connects listening to every critical moment of the employee journey, from candidate experience through onboarding and retention. Pre-built yet customizable programs automatically trigger feedback at key touchpoints, with ATS and HRIS integrations that eliminate manual setup and real-time workflow integrations (Slack, Teams) that let teams resolve issues as they surface. AI-powered text analytics surface sentiment and themes across open-ended feedback, so recruiting and HR teams can quickly diagnose what's driving candidate drop-off, onboarding gaps, or early attrition—without digging through raw data. Where Lifecycle Management goes further is in connecting the dots across the full employee journey. Cross-program analysis links lifecycle data to engagement and well-being scores, giving HR leaders a clear view of how key moments shape long-term retention. The drivers of attrition tool identifies which employee segments are at highest risk and surface statistically significant causes, including a flight risk simulator that lets you model the business impact of different interventions before you act. The result: retention strategies built on evidence, not intuition. 360 Development Feedback Create a powerful culture of development to close talent gaps and accelerate organizational performance with our 60 Development solution . By capturing personalized, data-driven and actionable insights, you empower employees at all levels to accelerate their careers, become better leaders, and improve their business impact. Furthermore, enterprise-level insights enable HR and L&D teams to understand where employee development efforts have had the greatest impact across the organization. Qualtrics XM Platform Qualtrics' Employee Experience platform is built with the highest enterprise security standards, includingFedRAMP authorization and GDPR/CCPA compliance. Our team includes 60+ AI and I/O scientists backed by $500M+ in R&D- security and purpose-built AI aren't afterthoughts—they're foundational. Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the core experiences of business—customer, employee, and market research—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. ## Qualtrics Employee Experience Pros & Cons **What users like:** - Users find the **easy-to-use interface** of Qualtrics Employee Experience instrumental in streamlining data collection and analysis. (6 reviews) - Users find the **easy data collection and real-time insights** invaluable for effective decision-making and employee engagement. (4 reviews) - Users appreciate the **customizable dashboards** and **real-time insights** for effective data-driven decision-making in employee engagement. (4 reviews) - Users find the **real-time insights and easy interface** of Qualtrics Employee Experience extremely helpful for decision-making. (3 reviews) - Users praise the **exceptional customer support** of Qualtrics Employee Experience, making implementation and usage straightforward and efficient. (2 reviews) - Users value the **easy implementation** of Qualtrics Employee Experience, facilitating smooth staff management and support. (2 reviews) - Users highlight the **user-friendly interface** of Qualtrics, which significantly enhances employee engagement through effective data analysis. (2 reviews) - Implementation Ease (2 reviews) - Users find that Qualtrics Employee Experience provides **time-saving data collection** features that enhance overall efficiency across organizations. (2 reviews) - Users appreciate the **easy-to-use interface** of Qualtrics Employee Experience, enhancing data analysis and employee engagement. (2 reviews) **What users dislike:** - Users find the **difficult usability** of Qualtrics Employee Experience overwhelming, especially for those new to design and data analysis. (3 reviews) - Users find the **learning curve steep** , making it challenging to understand and teach others about the tool. (3 reviews) - Users find the **complex usability** of Qualtrics Employee Experience challenging, especially for newcomers navigating the survey system. (2 reviews) - Users find the **high costs** of Qualtrics Employee Experience to be burdensome, especially for smaller organizations. (2 reviews) - Users find Qualtrics Employee Experience to be **expensive** , particularly burdening smaller organizations with high costs. (2 reviews) - Users find the platform **not intuitive** , especially challenging for those unfamiliar with design and data analysis. (2 reviews) - Users find the **learning curve complex** for new users due to the numerous features in each survey. (1 reviews) - Dashboard Issues (1 reviews) - Difficult Customization (1 reviews) - Expensive Subscriptions (1 reviews) ## Qualtrics Employee Experience Reviews ### 1. HR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Qualtrics Employee Experience?** The ease with which the surveys and modules can be set up and used to get meaningful insights into employee participation, engagement, and growth. Integration is easy. **What do you dislike about Qualtrics Employee Experience?** Like any other tool, data is the main requirement. If there is no input from the employee, some data is not easy to obtain and measure. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** it is important for our organization to create a wonderful experience from being a candidate to being a part of our organization so, the experience of new employees has been very useful to us. This helped us to improve our onboarding process. ### 2. Always Positive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2021 **What do you like best about Qualtrics Employee Experience?** They are always positive and supportive. Staff show humor when I feel like I am asking a dumb question, then they walk me through all the steps to accomplish the task or steps I am try to complete with my project. **What do you dislike about Qualtrics Employee Experience?** Nothing, the Qualtrics staff, are always supportive and helpful! I really cannot say a bad thing about the support I have received from Quatrics staff. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** They support me on issues related to the surveys functioning correctly. They have assisted in survey development, recode of questions, survey workflow to make sure the survey functions appropriately, assist with survey email dispursement, along with data issues, when processing downloaded data files. ### 3. Super helpful in Covid **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Qualtrics Employee Experience?** We use Qualtrics on our digital team and noticed right when Covid hit in March 2020, Qualtrics had an employee survey published to see how employees were feeling, etc. Was super agile of them to have that ready to implement at no extra cost for their clients. **What do you dislike about Qualtrics Employee Experience?** The good news is there are a lot of options, the bad news is there are a lot of options. Their templates help cut that down though. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** How employees are feeling about working remotely, about Covid and how the organization is handling it with our policies. It has helped us quantify that. ### 4. Must explore Qualtrics for Employee Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2021 **What do you like best about Qualtrics Employee Experience?** We had used this in my previous company. It's seemless and the data analytics is really helpful. Easy to use and analyze the right data. **What do you dislike about Qualtrics Employee Experience?** So far yet to come across dislikes. The platform is seemless and easy to access. Leadership is really happy to see the power of data . **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Most important benefit is qualitative data which is a gold mine for the HR and the leadership teams. ### 5. Best survey programming tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Qualtrics Employee Experience?** The way Qualtrics is designed to make a survey, it's UI part I love it. Easy to load and easy to work with this tool. **What do you dislike about Qualtrics Employee Experience?** Basically Qualtrics best tool in market to design survey so as of now I didn't any functions which I dislike. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Basically I designed survey in Qualtrics to get the responses of respondents and analyse the data and important the are where we are lagging. ### 6. Easy to master **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2021 **What do you like best about Qualtrics Employee Experience?** Just a few clicks, we can create a survey in a professional and presentable way. **What do you dislike about Qualtrics Employee Experience?** Sometimes I can't find the suitable button templates. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** I can collect the data easily and get to know who have answered the survey. ### 7. Qualtrics, Great Survey Tool for Research **Rating:** 4.0/5.0 stars **Reviewed by:** Shim V. | Ecommerce Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Qualtrics Employee Experience?** Qualtrics as a great survey tools provides good analytics of the collec`ted data. This factor made report writing easy for me. The surveys created by Qualtrics are very eye cathcy.The programming is very simple. At first I was very apprehensive to work on it, thinking the difficulty level will be much higher than that of SurveyMonkey. But to my surprise, it was easy to program surveys. Its user friendly interface is an advantage.It is a great way to collect data of any sort. Apart from my official work, I have also used the tool to get feedback from memebers of our church community on the initiatives and works undertaken during the Covid 19 pandemic in 2020. Normally, this work would have been a lot of paperwork. But, Qualtrics helped to conduct a successful survey and made it possible to get feedback from the people living in the constrains due to the pandemic. **What do you dislike about Qualtrics Employee Experience?** During some occassions I had difficulty in formatting on some of the survey questions. There were also couple of instances when the tool gives error and donnot save the changes made. Can be a little frustating when you have very short time window. Qualtrics also requires good programming skills (Java) if you wish to create complex surveys. Lastly, the tool will be bad idea if the primary creator and the one who maintains the survey are different. Its time consuming in cases where we have to make changes or add participants. The primary creator of the survey has to be approached to make these amends. **Recommendations to others considering Qualtrics Employee Experience:** I would like to recommend Qualtrics to anyone who wishes to start a survey. It can be both professional and personal. With Qualtrics you can create eye cathhy surveys. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** My projects are mostly regarding customer satisfaction, marketing and brand analysis studies. One of my latest projects was regarding the aviation industry in United States. The projects was an attempt to understand the travelling and shopping patters of both frequent flyers and normal flyers in the state of Florida. It was supposed to be a long one, but owing to the pandemic, the research had to be cut short. But Qualtrics helped immensily to keep track of the data and get good result with the available data. ### 8. Very customizable tool for HR's vital needs **Rating:** 4.0/5.0 stars **Reviewed by:** Bryan T. | Analyst, Talent Systems & Insights, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2021 **What do you like best about Qualtrics Employee Experience?** Library of questionnaires, user and admin experience, very intuitive platform **What do you dislike about Qualtrics Employee Experience?** Survey management can be improved more compared to their competitors **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** 360 feedback, peer review, onboarding, exit interview process ### 9. Best Platform to measure employee engagement and reduce retention. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Qualtrics Employee Experience?** The best help is the ease of use survey build, visualization & KPI's in the dashboard which helps to understand and take decisions fast and accurately. **What do you dislike about Qualtrics Employee Experience?** The software requires some training, but once you master it, it will become the most intuitive tool, and you will be able to take full advantage of all its functions. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** 1. Employee Retention. 2. Employees Engagement. ### 10. Qualtrics Employee Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2021 **What do you like best about Qualtrics Employee Experience?** User friendly, dashboards are nice and easy to understand **What do you dislike about Qualtrics Employee Experience?** Not much to dislike really. Implementation was good **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Easy to get employee feedback ### 11. We used it to find pulse of employees in the organization what is going right and what needs to chan **Rating:** 5.0/5.0 stars **Reviewed by:** Dilip N. | Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Qualtrics Employee Experience?** Anonymous survey to find pulse of employees **What do you dislike about Qualtrics Employee Experience?** All good..did not find anything wrong in employee experience **Recommendations to others considering Qualtrics Employee Experience:** It was all good survey **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Finding out which team manager are doing good and who needs help ### 12. Great tool for employees feedback engagement 360 projects as well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2021 **What do you like best about Qualtrics Employee Experience?** I found this platform easy to use because of various features. I like most the feature including concept of hierarchy mapping with historical project. **What do you dislike about Qualtrics Employee Experience?** As a tool i don't like few things like, its not possible to autopuunch any questions based on any logic. If we apply any logic between yhe block back button disappears, we can't apply any logic not even create a hadden questo with multiple option. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Employees engagement Organization feedback on different aspects ### 13. User friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Qualtrics Employee Experience?** Easy dashboard access is the best part of it **What do you dislike about Qualtrics Employee Experience?** Finding some option is little tough and few of them doesn't make sense **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Technology environment and workspace ### 14. Employee Experience Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Qualtrics Employee Experience?** While in this one can gathers the feedback from every employee experience in a very sorted and efficient manner **What do you dislike about Qualtrics Employee Experience?** Sometimes the CSS Code it didn't work at all **Recommendations to others considering Qualtrics Employee Experience:** It can be used but mainly for the employee engagement or technology experience fields **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Mainly we use this in Onboarding Experience, Employee engagement, Technology Experience reviews and Exit feedback ### 15. great software and analytics experience **Rating:** 4.5/5.0 stars **Reviewed by:** Whitney S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2021 **What do you like best about Qualtrics Employee Experience?** Ease of using the software (building surveys, dashboards) **What do you dislike about Qualtrics Employee Experience?** At times, there have been long delays in getting data issues resolved with technical support **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** By moving to Qualtrics, we know have valuable, actionable data and insights. Management is incredibly pleased with how easy it is to see results/analysis from our surveys and where actions need to be taken using key driver analysis. We were also able to move away from a single metric for engagement (eNPS) and now have a robust engagement index for measurement. ### 16. Qualtrics for linked survey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2017 **What do you like best about Qualtrics Employee Experience?** The trigger email feature is useful and can incorporate logic easily to manage surveys. Also I like being able to link survey responses. **What do you dislike about Qualtrics Employee Experience?** It is difficult to over ride some of the automated features or built in templates of Qualtrics. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Surgical Skill Development and assessment ### 17. Great tool to quickly create and launch research studies **Rating:** 5.0/5.0 stars **Reviewed by:** Sriram R. | Design Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Qualtrics Employee Experience?** Customisation Options for multiple methods **What do you dislike about Qualtrics Employee Experience?** The sharing platform for surveys and other studies need to be more seemless **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Creating surveys Benefits - easy to learn and understand the platform ### 18. Ease of usage and intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Qualtrics Employee Experience?** Simple and very easy to use also very easy to follow also **What do you dislike about Qualtrics Employee Experience?** Shows a lag sometime which can sometime hamper the efficiency **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Getting a real time feed back. got to know what others are thinking ### 19. The features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2021 **What do you like best about Qualtrics Employee Experience?** The features and support was really good **What do you dislike about Qualtrics Employee Experience?** I have nothing to dislike here, everything was fine. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** I haven't faced any issues all were great ### 20. Best tool for Employees Sentiments analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Qualtrics Employee Experience?** It assists in reinventing the overall workforce plan and the policies baded on human understanding. **What do you dislike about Qualtrics Employee Experience?** Integrating it with SAP Successfactors is not like plug and play. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We can curtain the shortage crisis by improving the retention procedure with help of human sentiments analysis done with Qualtrics ### 21. Because we have better than qual tool **Rating:** 4.0/5.0 stars **Reviewed by:** Mohd S. | Survey Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2021 **What do you like best about Qualtrics Employee Experience?** It is a survey programming tool and nothing to like best here **What do you dislike about Qualtrics Employee Experience?** We can not implement many validation methods and there are many restrictions in this tool **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Script problems ### 22. survey programming in qualtrics **Rating:** 3.5/5.0 stars **Reviewed by:** Shubham A. | survey programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Qualtrics Employee Experience?** user-friendly easy to use best for low level studies **What do you dislike about Qualtrics Employee Experience?** difficulty in apply validation only one reusable list allowed in a survey **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** best for making level 1 and 2 surveys ### 23. The Qualtrics platform is quite helpful and it keeps suggesting best practices to make an effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Qualtrics Employee Experience?** The suggestions on how strong the survey is **What do you dislike about Qualtrics Employee Experience?** The sytem have been a little more friendly **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We are using it to measure employee satisfaction ### 24. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Tammie P. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Employee Experience?** The representative walking through the setup has been extremely helpful and patient. You are able to view the number of responses as they come in to see how many are participating as well as responses they are providing to the questions. There are training videos that walk you through how to set up things throughout the site. There are other survey options we plan to utilize but wanted to start with the engagement survey. Having the option for exit surveys and other quick pulse surveys is a plus for the price. It was higher than we'd like pay but the lesser cost option reviewed didn't offer as much flexibility. It was middle of the road as far as costs comparisons but by far had the best options for the price. **What do you dislike about Qualtrics Employee Experience?** Initially, the communication process of getting things started was slow. I'm still figuring out the reporting features, but I also haven't viewed all of the available videos either. The cost isn't what we'd like to spend but it was middle of the road compared to others we reviewed. **Recommendations to others considering Qualtrics Employee Experience:** Be sure to watch all the training videos available on the site. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We are gaining insights and information as to where our employees think we are doing well and where we may improve in hopes of being a stronger company and hopefully reduce turnover. ### 25. Qualtrics EX is must have in Covid era **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2020 **What do you like best about Qualtrics Employee Experience?** Qualtrics provided many templates ready to use and apply for enterprises, especially ones whose HR Dept has not many experience to run such kinds of HR campaigns **What do you dislike about Qualtrics Employee Experience?** A bit difficult to implement Employee Engagement and EX360 if you are not trained by experts **Recommendations to others considering Qualtrics Employee Experience:** Should use when you really pay attention to your employees **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We help our clients to investigate employees' engagement to the organization. Besides, we want to hear more their expectation in term of personal development. After listening, we can define actions to help our people to reach their targets as well as increasing their engagements ### 26. Best way to improve your employee experience **Rating:** 4.5/5.0 stars **Reviewed by:** Amy J. | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Qualtrics Employee Experience?** Qualtrics allows you to quickly and easily measure employee engagement. During the pandemic, we've been using the platform to frequently check-in and see how our employees are doing. **What do you dislike about Qualtrics Employee Experience?** The downside is that you will never learn all that Qualtrics has to offer! It's endless :) **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Understanding where we are doing well and where we can do better. We've been able to isolate specific areas for improvement and develop action plans to address. ### 27. It's very useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Qualtrics Employee Experience?** It's like already default design you don't have to create. Just as per design you can make surveys and all **What do you dislike about Qualtrics Employee Experience?** I have a good experience on it so I like it **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** I used to develop surveys ### 28. Qualtrics - The Game Changer for Human Experience Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2020 **What do you like best about Qualtrics Employee Experience?** Easy to use, flexible with multiple options and smooth user experience **What do you dislike about Qualtrics Employee Experience?** Nothing as of now but further integrations and variety of survey options would further improve the user experience **Recommendations to others considering Qualtrics Employee Experience:** Dd **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Survey to get timely review of your people ### 29. Qualtrics is a great motivator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Qualtrics Employee Experience?** I like that Qualtrics sends out notifications when you receive positive feedback. **What do you dislike about Qualtrics Employee Experience?** I wish I could receive emails for when I get negative feedback. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** When I receive positive feedback it motivates me to do better. ### 30. Good for getting a survey up and running quickly **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Qualtrics Employee Experience?** Easy to use and you can get a survey up and running quickly. The reports are easy to build using pre-built widgets. **What do you dislike about Qualtrics Employee Experience?** Limitations to customising report side. Platform can sometimes be volatile due to constant updates. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Simple platform to use. ### 31. Fantastic software to gauge and improve employee sentiments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Qualtrics Employee Experience?** The multiple question types and intuitive interface **What do you dislike about Qualtrics Employee Experience?** Somewhat inconsistent mobile experience across platforms **Recommendations to others considering Qualtrics Employee Experience:** Head and shoulders above other surveying tools **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Employee engagement surveys. We get to realize the employee experience with managers and the reasons behind dissatisfaction. ### 32. Employee experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2020 **What do you like best about Qualtrics Employee Experience?** Quality of questions for getting insight to senior management **What do you dislike about Qualtrics Employee Experience?** I thik everything was good..did not find anything which I dislike **Recommendations to others considering Qualtrics Employee Experience:** It is good tool to understand employee insight **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Getting insight from specific employees groups and then taking action on them ### 33. EMPLOYEES MONITORING WORKFORCE MANAGEMENT. **Rating:** 5.0/5.0 stars **Reviewed by:** Antony N. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2019 **What do you like best about Qualtrics Employee Experience?** The most important thing about Qualtrics Employee Experience is it simplicity in use and manage. Down here is the great experience I have with the tool in the area of my career life. It is best in; >Managing your complete Employee life-cycle. >Eliminating organizational blind spots. > Predicting experience drivers with Qualtrics >Tracking engagement and training progress. **What do you dislike about Qualtrics Employee Experience?** I like every features in the Qualtrics Employee Experience software apart from one small challenge of not getting the customer support service on time when we had some queries. **Recommendations to others considering Qualtrics Employee Experience:** I recommend it to SMEs and Enterprises it will work best for such business and engaging it in you day to day activities, quadrant and annually reports will be well cared for. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** It have helped in; > Reducing unwanted attrition. > Developing top performers and build strong teams by optimizing the employee experience > Improving employees engagement. > Creating reports for the different department with results of data obtained. ### 34. Customer Experience **Rating:** 1.5/5.0 stars **Reviewed by:** Tracie S. | Sr PM, CX, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Qualtrics Employee Experience?** The survey mechanism is run of the mill, but the basic dashboard capabilities are nice. StatsIQ and Text IQ are grossly oversold in regard to their their capabilities. **What do you dislike about Qualtrics Employee Experience?** In short, the platform is good, but it's an unconscionable learning curve. This is a completely 100% self-serve model. Even though we asked for more of a managed service approach, we were sold a platform with very little service. We have used Quadratics Support to provide some of the implementation assistance I would expected from Service and had painful results, including an issue with SSO that prevented survey sends for a couple of weeks. The platform itself is not intuitive. Search function on Support Site is not robust and I find the answers are not always in sync with my version of software. We have both Qualtrics CX and EX and the interfaces are very different. Unlike every other survey platform, the basic platform does not have any concept for 'Transnational Embedded' data, so you really can't have two surveys open for the same person, even on different topics. Start with a project that is not very important because you will learn by making mistakes. **Recommendations to others considering Qualtrics Employee Experience:** Hire someone with platform expertise, including knowledge of their API and automation, before investing in this platform or be prepared for months of painful self-instruction. Anyone can implement a survey on any platform, but getting useful knowledge and insights from the platform takes more knowledge and skill. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We have a reliable mechanism for gathering Voice of Customer feedback. ### 35. Qualtrics Review - Great Functions but Difficult to Use **Rating:** 3.0/5.0 stars **Reviewed by:** Davin L. | Recruiting Coordinator, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Employee Experience?** I like the functions within Qualtrics and the data it will collect during surveys, as well as the look & feel of the survey is pretty customizable and is setup to ask a wide variety of types of questions. It has some cool functions to automate part of the process but it isn't trustworthy and hard to understand so I don't end up using a lot of these though. **What do you dislike about Qualtrics Employee Experience?** Qualtrics isn't intuitive at all. There are particular functions to carry out something small, such as how to grant permission to another user to view a Dashboard, is a much more difficult solution than it should be and something we had to call Support for. It was a simple solution but it's nothing a normal person would've found on their own. it makes it so hard to execute simple functions that should be easy/intuitive. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** Once we figured everything out, it was a good tool to use to procure employee & manager feedback and analyze the data through Dashboards. This is also a really difficult feature but has some cool functionality once you figure it out. ### 36. Its a leading tool for capturing measuring the employee experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2020 **What do you like best about Qualtrics Employee Experience?** Best thing I like about Qualtrics is the user interface. **What do you dislike about Qualtrics Employee Experience?** There is nothing which I dislike about the Qualtrics. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** It enables one to capture the employee sentiments and the engagement of employees with the organization. ### 37. More data than we could handle **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Business Intelligence Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2019 **What do you like best about Qualtrics Employee Experience?** We have really benefitted from the embedded data fields you can send over in the distribution file. We currently send over 40 Employee attributes to Qualtrics. Once the survey is closed that dashboard functionality is superb for gaining insights on different employee types. **What do you dislike about Qualtrics Employee Experience?** The only thing we struggle with is how to implement the information gathered, but that is not due to the software. **Recommendations to others considering Qualtrics Employee Experience:** Make sure user profiles are correctly setup prior to realeasing a dasboard. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We have been able to revamp our employee benefits package after receiving some great feedback. This has reduced our churn in some areas up to 20%. The crazy part is it only took small changes to make a big difference. ### 38. A great resource for becoming data informed in your work. **Rating:** 4.0/5.0 stars **Reviewed by:** John H. | Chief Impact Officer, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2019 **What do you like best about Qualtrics Employee Experience?** Qualtrics is a great resource for companies looking to have a strong partner in becoming data informed. We have used the Qualtrics platform the past two years to determine employee engagement and overall workplace satisfaction. Very easy to use and customer service is outstanding. Great product. **What do you dislike about Qualtrics Employee Experience?** The platform does take a bit of work to fully understand how to pull all of the information you need. **Recommendations to others considering Qualtrics Employee Experience:** Definitely use the support provided in making your first survey. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We have learned what our employees feel about the work experience and their overall level of engagement. Has helped us in providing data-informed solutions to address issues including a disconnect between management and frontline staff. ### 39. Sr UX designer **Rating:** 4.5/5.0 stars **Reviewed by:** Jermaine R. | UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Qualtrics Employee Experience?** Very intuitive platform with lots of features my team and I have not utilized. Customer support is very helpful when I stuck on issues. There are current plans to build out a more robust platform to capture the CX data. In the near future Employee, data is in scope **What do you dislike about Qualtrics Employee Experience?** The software is so robust I get lost sometimes trying to troubleshoot any issues, I end sending support tickets often to assist with the errors that I face using this tool **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** I currently using the CX platform to measure the experience on our digital platform. We have integrated feedback tags and surveys to gather CX data and insights for our digital channels ### 40. Robust And To The Point **Rating:** 4.5/5.0 stars **Reviewed by:** Mykel E. | Help Desk & Systems Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Qualtrics Employee Experience?** It's not the fanciest, but still well and clean design. It's not lightning fast, but I'd be wrong to say it still wasn't fast. Where it shines is sheer management of concise information without the need to sift through redundant menus or deploying filters. Qualtrics knows it's demographic and has put itself in our shoes. If I need additional information, you bet it has it. **What do you dislike about Qualtrics Employee Experience?** I feel like it could truly benefit from may be a mouse-over UI design element that shows a concise relevant definition of what is being hovered. Utilizing other corners and features of Qualtrics would have been seamless with a feature like that. **Recommendations to others considering Qualtrics Employee Experience:** Simplicity and unmatched management of users and details, with the speed match. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** When users/clients are having sign-in related issues, with either an email or name, I go in and gather info trying to verify when they've signed in, whether they're survey processed, or simply resetting their password. Sometimes a combination of all three. I've realized and appreciated the fact that all of that is accessible on the very same page with various different ways to locate the user. It would be a challenge to "not" find what I'm looking for. ### 41. Qualtrics has the power and stability to do what you need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about Qualtrics Employee Experience?** Well designed for such a comprehensively powerful tool. **What do you dislike about Qualtrics Employee Experience?** Several key features feel like they weren't well integrated. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We use Qualtrics as our primary research tool for gaining employee insights so we can ensure ROI on our employee experience efforts. ### 42. Is your job getting done **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Qualtrics Employee Experience?** We have been using this system to adequately try and gauge how our employees feel about their work, We use a survey to base how each employee responds to their job quarterly. The surveys are easy to setup and easy to formulate our results **What do you dislike about Qualtrics Employee Experience?** The only complaint I have is I wish we could input data choices such as having the employees submit some of their work for us to reference to. **Recommendations to others considering Qualtrics Employee Experience:** We love the ease of use here. It has helped us realize what we can improve upon. We would like to allow our employees the ability to attach their work as a reference to any concerns. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We have been using this system to adequately try and gauge how our employees feel about their work. We get honest feedback on their likes and dislikes. It has help us with our process improvements ### 43. Great Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about Qualtrics Employee Experience?** I like how customizable the platform and surveys are. **What do you dislike about Qualtrics Employee Experience?** There is a certain level of complexity and a lot of help is needed to get functional. **Recommendations to others considering Qualtrics Employee Experience:** Make sure to spend time going through onboarding training to get an understanding and help with the tool. Document and take notes as you are going through the process as well. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We are just getting started, but we are trying to measure the engagement of our workforce over the employee lifecycle so we can identify areas to improve. ### 44. Qualtrics is an excellent survey platform that is very versatile. **Rating:** 3.5/5.0 stars **Reviewed by:** Justin L. | Visiting Research Assistant, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Qualtrics Employee Experience?** I like that qualtrics provides excellent customer service and has a flexible platform that meets our needs. It can display a wide variety of question types, allows creation of reports, is user friendly and customer service is quick and helpful. **What do you dislike about Qualtrics Employee Experience?** The function to create reports on Qualtrics for 360 assessments is a bit difficult to use and somewhat limited in its functionality. However, it still provides good looking reports and most of what we need. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We have been able to provide a very customized solution to our clients and this has lead to growth in usage of 360 assessments by our clients. ### 45. complicated and confusing **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Qualtrics Employee Experience?** I used to like the customer service best, but lately I have been put on hold; asked to leave my number; then called back more that 24 hours later or not at all. In addition, i have followed directions posted through tutorials and they do not work until something is done behind the scenes. **What do you dislike about Qualtrics Employee Experience?** I used to like the customer service best, but lately I have been put on hold; asked to leave my number; then called back more that 24 hours later or not at all. In addition, i have followed directions posted through tutorials and they do not work until something is done behind the scenes. **Recommendations to others considering Qualtrics Employee Experience:** Be careful in your decision making and planning **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** collecting data on the employee climate. The benefits are the means by which to secure results and share them ### 46. Great Product to measure Employee Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique R. | Product Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Qualtrics Employee Experience?** I can measure the organization in a variety of ways. From Overall Engagement, to measuring effective change, leadership, onboarding, etc. They have great templates. The program is very easy to use and distribute **What do you dislike about Qualtrics Employee Experience?** Not much to dislike to be honest. The automations could be a little more intuitive and easier to set up with other programs. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We were trying to get a good measure of employee engagement and weak points where we can look to improve. ### 47. Overll Great System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Qualtrics Employee Experience?** The ability to pull metrics from your results in a useful way. Also the ability to have customized survey links to send participants. **What do you dislike about Qualtrics Employee Experience?** I am currently using the free version, so you cannot have multiple surveys active at the same time. This creates an issue when you need to send multiple versions of surveys. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** My organization tracks offboarding information in Qualtrics (i.e. why people voluntarily quit), and as a result, I can communicate to management if there are any trends with offboarding in certain positions, departments, teams, etc. that we didn't previously have capability to do. ### 48. Honestly the worst customer experience I’ve ever had **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Employee Experience?** We eventually found a solution and had multiple people supporting, after escalating to the CEO. **What do you dislike about Qualtrics Employee Experience?** The Qualtrics system had known bugs that were not fixed or shared with us as the customer. When it did not work properly and we got in touch, the customer service blamed us and never apologized. The system was sending hundreds of emails TO the wrong people, FROM the wrong person, and WITH the wrong information. They let us know there was no way to stop it unless we manually deleted them one at a time - with no info about which were the incorrect and correct emails. The amount of damage control our team was doing derailed an entire week of work. There was no sense of urgency on behalf of the Qualtrics support team for a problem which was keeping us working 24/7 and negatively impacting our brand. The lack of care, attention to detail, or support was shocking and I feel very confident we will be taking our business elsewhere, despite having worked with Qualtrics for many years. **Recommendations to others considering Qualtrics Employee Experience:** Look elsewhere. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** In our program, we have each Fellow use the Qualtrics assessment to self-assess and ask for feedback about various competencies related to their job. We focus on self awareness and this is a key tool to do so. ### 49. Qualtrics Review **Rating:** 3.5/5.0 stars **Reviewed by:** Kari G. | Organizational Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Qualtrics Employee Experience?** Qualtrics is extremely customizable in regards to questions asked and reviewing data. **What do you dislike about Qualtrics Employee Experience?** I didn't receive the initial training when we launched with Qualtrics, so it is hard to improve the process as I don't know what all is available. Support has at times been difficult to work with. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** We are able to compare the engagement survey year after year to see what progress we have made and what areas for improvement we have left. ### 50. Not for the faint of heart **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Qualtrics Employee Experience?** Qualtrics has many great features and options for a person to create internal and external surveys and lifecyles **What do you dislike about Qualtrics Employee Experience?** The complexity of the survey creation is a bit overwhelming and I find myself having to hold peoples hands to get big surveys completed and sent out. Also, if you create a specific type of survey (i.e- Survey, lifecycle, Engagement), you cannot change it to a different subtype later. **What problems is Qualtrics Employee Experience solving and how is that benefiting you?** People happiness. We send out an anonymous survey to let our people vent about what is really eating away at them in the office. We use this data to identify actionable problems, then come up with solutions to alleviate those pains. ## Qualtrics Employee Experience Discussions - [what is the best browser platform for creating surveys with qualtrix?](https://www.g2.com/discussions/what-is-the-best-browser-platform-for-creating-surveys-with-qualtrix) - 2 comments, 1 upvote - [how can i create personalised email on your site](https://www.g2.com/discussions/15952-how-can-i-create-personalised-email-on-your-site) - 1 comment, 1 upvote - [What is qualtrics experience management?](https://www.g2.com/discussions/what-is-qualtrics-experience-management) - 1 comment - [View Qualtrics Employee Experience pricing details and edition comparison](https://www.g2.com/products/qualtrics-employee-experience/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A18%3A12+-0500&secure%5Bsession_id%5D=9f02c764-587e-4394-a5c7-c957aa5cfd4c&secure%5Btoken%5D=01673e689a56505e9591acbd1b469d40d14fca6bb6f064fc3e8bceeb0646aad0&format=llm_user) ## Qualtrics Employee Experience Features **Basics** - Interoperability - Performance - Mobility - Internationalization **Performance reviews** - customizable forms - 360 reviews **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content** - Content Management - Content Library - Content Creation **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Feedback** - requesting feedback - continuous feedback **Data** - Platform Search - Alerts and Notifications - Visualization **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates **Data** - Dashboard and Reporting - Historical Analysis **Platform Additional Functionality** - Social Feedback Portal **Agentic AI - Exit Interview Management** - Adaptive Learning - Natural Language Interaction **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards ## Top Qualtrics Employee Experience Alternatives - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - 4.6/5.0 (3,954 reviews) - [15Five](https://www.g2.com/products/15five/reviews) - 4.6/5.0 (1,868 reviews) - [Culture Amp](https://www.g2.com/products/culture-amp/reviews) - 4.5/5.0 (1,589 reviews)