Top 10 Qualtrics CX for Contact Centers Alternatives & Competitors

Top 10 Alternatives to Qualtrics CX for Contact Centers Recently Reviewed By G2 Community

#1

Sprout Social
By Sprout Social
(3,822)4.4 out of 5
Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at scale.
Categories in common with Qualtrics CX for Contact Centers:
• Social Customer Service
• Social Media Analytics
• Social Media Suites
• Social Media Management
• Social Media Listening Tools
Try for free
Reviewers say compared to Qualtrics CX for Contact Centers, Sprout Social is:
Easier to set up
More usable
Easier to admin
See all Sprout Social reviews
#2

Sprinklr Social
By Sprinklr
(1,007)4.0 out of 5
Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.
Categories in common with Qualtrics CX for Contact Centers:
• Social Customer Service
• Social Media Analytics
• Social Media Suites
• Social Media Management
• Social Media Listening Tools
Try for free
Reviewers say compared to Qualtrics CX for Contact Centers, Sprinklr Social is:
More expensive
See all Sprinklr Social reviews

Sponsored
Keatext
(4)5.0 out of 5
Actionable Feedback Insights to Create Stronger Experiences - Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey - With a strong AI foundation, you can automate tasks like categorizing insights and making recommendations to improve satisfaction _______________________________ 1. Unify All Your Feedback Channels - Build a 360º view of feedback from surveys, reviews, contact center chats and calls, support tickets, and employee surveys - With all your insights in one platform, you can make informed decisions that consider all aspects of your business __________________________________________________ 2. Understand Satisfaction at Every Stage of the Journey - Identify blind spots and key drivers of dissatisfaction across all your feedback channels - Pinpoint which stages of the journey have the most impact on satisfaction scores to make recommendations based on strong data analysis ___________________________________________ 3. Work Faster with AI Automation Capabilities ✦ - Automate tasks like categorizing feedback and making recommendations to different stakeholders - Chat with Keatext to enrich your insights with categories based on the context of your business and your unique reporting needs _________________ Who Is Keatext For? - CX and Marketing professionals who are looking to unify insights from multiple customer feedback sources in order to isolate and address the stages of the customer journey that are resulting in dissatisfaction - HR professionals who are looking to monitor employee feedback to recommend actions to take that will improve employee engagement and workplace culture - Market research professionals who are looking to generate insights from qualitative survey and research data - Product professionals who are looking to analyze customer feedback in order to better inform product development ______________ Our Integrations - Keatext has native integrations with Qualtrics, SurveyMonkey, Zendesk, and ServiceNow - Other integrations with contact centers, help desks, and survey platforms are available upon request _________________________ Our Customers and Partners - Keatext is trusted by enterprise businesses in multiple industries including American Express, Lenovo, Intuit, Orange, Public Storage, Intelcom, and Brother - Keatext supports CallMiner, QuestionPro, and CustomerCount as a partner solution to provide advanced text analytics to customers _________________ Try Keatext for Free - We offer a free trial of Keatext that you can sign up for on our website - You have the option to upload your own feedback data and explore insights that are personalized to the context of your business after scheduling a demo with our team Thank you for your interest in Keatext!
Visit Website
Visit Website
#3

Hootsuite
By Hootsuite
(5,497)4.2 out of 5
Hootsuite is the leader in social media management, trusted by more than 18 million users. With Hootsuite, you can confidently schedule posts, engage in conversations, and track your social performance, all in one place, giving you the right tools to grow your brands, businesses, and customer relationships with social.
Categories in common with Qualtrics CX for Contact Centers:
• Social Media Analytics
• Social Media Suites
• Social Media Management
• Social Media Listening Tools
Try for free
Reviewers say compared to Qualtrics CX for Contact Centers, Hootsuite is:
Easier to set up
Easier to admin
More usable
See all Hootsuite reviews
#4

Brandwatch Consumer Intelligence
By Brandwatch
(622)4.4 out of 5
Brandwatch is a platform for social media monitoring, allowing you to analyse and utilise conversations from across the social web.
Categories in common with Qualtrics CX for Contact Centers:
• Social Media Analytics
• Social Media Listening Tools
• Brand Intelligence
Get a quote
Reviewers say compared to Qualtrics CX for Contact Centers, Brandwatch Consumer Intelligence is:
Easier to do business with
Easier to set up
More expensive
See all Brandwatch Consumer Intelligence reviews
#5

Brandwatch Social Media Management
By Brandwatch
(861)4.1 out of 5
Brandwatch Social Media Management enables marketing teams working in HQ, local marketing groups or dealerships, and supporting agencies, to collaborate to ensure a consistent brand presence across the different social media types. The platform incorporates complete functionality for social marketing and yet remains simple to use with an engaging, visualisation-based user experience (UX).
Categories in common with Qualtrics CX for Contact Centers:
• Social Media Analytics
• Social Media Suites
• Social Media Management
• Social Media Listening Tools
Get a quote
Reviewers say compared to Qualtrics CX for Contact Centers, Brandwatch Social Media Management is:
Easier to set up
Easier to admin
Better at support
See all Brandwatch Social Media Management reviews
#6

Agorapulse
By Agorapulse
(952)4.5 out of 5
Agorapulse is a Social Media Marketing and CRM suite that helps agencies, business owners and marketers to manage their Facebook page, Twitter and Instagram accounts.
Categories in common with Qualtrics CX for Contact Centers:
• Social Media Analytics
• Social Media Suites
• Social Media Management
• Social Media Listening Tools
Reviewers say compared to Qualtrics CX for Contact Centers, Agorapulse is:
Easier to set up
Easier to admin
More usable
See all Agorapulse reviews
#7

Zoho Social
By Zoho
(2,675)4.6 out of 5
Schedule unlimited posts, manage social networks, track conversations, and measure performance from a single dashboard.
Categories in common with Qualtrics CX for Contact Centers:
• Social Media Analytics
• Social Media Suites
• Social Media Management
Reviewers say compared to Qualtrics CX for Contact Centers, Zoho Social is:
Easier to set up
More usable
Easier to admin
See all Zoho Social reviews
#8

Meltwater
By Meltwater
(2,209)4.0 out of 5
Manage and measure a data-driven PR program with hyper-targeted search, pitching, social media and journalist relations features.
Categories in common with Qualtrics CX for Contact Centers:
• Social Media Analytics
• Social Media Suites
• Social Media Management
• Social Media Listening Tools
Get a quote
Reviewers say compared to Qualtrics CX for Contact Centers, Meltwater is:
Easier to set up
More expensive
Better at support
See all Meltwater reviews
#9

Sendible
By Sendible
(883)4.5 out of 5
Sendible is a social media marketing platform for engaging with customers across multiple social media channels at any time.
Categories in common with Qualtrics CX for Contact Centers:
• Social Media Analytics
• Social Media Suites
• Social Media Management
• Social Media Listening Tools
Reviewers say compared to Qualtrics CX for Contact Centers, Sendible is:
Easier to set up
Easier to admin
Easier to do business with
See all Sendible reviews
#10

Eclincher
By Eclincher
(440)4.6 out of 5
Eclincher is a market leader in the social media and online presence management. It offers multi-account and channel management, brand reputation monitoring, content creation, publishing and scheduling, social inbox, CRM, analytics reporting, local listings management, boosting local SEO ranking, automation, AI, and much more. More broadly, Eclincher provides a comprehensive solution for managing social media and online presence, facilitating content scheduling, audience engagement, brand reputation management, analytics, and automation. Eclincher serves businesses of all sizes, brands, marketing agencies, marketers, social media managers, and professionals. Specifically for agencies, Eclincher offers unique features for managing clients, including free client dashboards and analytics reports. Eclincher is an official partner of Facebook, Instagram, X (Twitter), LinkedIn, Google Business, YouTube, Pinterest, TikTok, WordPress, Google Analytics and many more integrations.
Categories in common with Qualtrics CX for Contact Centers:
• Social Customer Service
• Social Media Analytics
• Social Media Suites
• Social Media Management
• Social Media Listening Tools
Reviewers say compared to Qualtrics CX for Contact Centers, Eclincher is:
Easier to set up
Better at meeting requirements
Easier to do business with
See all Eclincher reviews

Sponsored
Keatext
(4)5.0 out of 5
Actionable Feedback Insights to Create Stronger Experiences - Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey - With a strong AI foundation, you can automate tasks like categorizing insights and making recommendations to improve satisfaction _______________________________ 1. Unify All Your Feedback Channels - Build a 360º view of feedback from surveys, reviews, contact center chats and calls, support tickets, and employee surveys - With all your insights in one platform, you can make informed decisions that consider all aspects of your business __________________________________________________ 2. Understand Satisfaction at Every Stage of the Journey - Identify blind spots and key drivers of dissatisfaction across all your feedback channels - Pinpoint which stages of the journey have the most impact on satisfaction scores to make recommendations based on strong data analysis ___________________________________________ 3. Work Faster with AI Automation Capabilities ✦ - Automate tasks like categorizing feedback and making recommendations to different stakeholders - Chat with Keatext to enrich your insights with categories based on the context of your business and your unique reporting needs _________________ Who Is Keatext For? - CX and Marketing professionals who are looking to unify insights from multiple customer feedback sources in order to isolate and address the stages of the customer journey that are resulting in dissatisfaction - HR professionals who are looking to monitor employee feedback to recommend actions to take that will improve employee engagement and workplace culture - Market research professionals who are looking to generate insights from qualitative survey and research data - Product professionals who are looking to analyze customer feedback in order to better inform product development ______________ Our Integrations - Keatext has native integrations with Qualtrics, SurveyMonkey, Zendesk, and ServiceNow - Other integrations with contact centers, help desks, and survey platforms are available upon request _________________________ Our Customers and Partners - Keatext is trusted by enterprise businesses in multiple industries including American Express, Lenovo, Intuit, Orange, Public Storage, Intelcom, and Brother - Keatext supports CallMiner, QuestionPro, and CustomerCount as a partner solution to provide advanced text analytics to customers _________________ Try Keatext for Free - We offer a free trial of Keatext that you can sign up for on our website - You have the option to upload your own feedback data and explore insights that are personalized to the context of your business after scheduling a demo with our team Thank you for your interest in Keatext!
Visit Website
Visit Website